• Report: #782475

Complaint Review: Target National Bank-Target Credit Services

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  • Submitted: Wed, September 28, 2011
  • Updated: Tue, December 13, 2011

  • Reported By: PA829 — Paso Robles California United States of America
Target National Bank-Target Credit Services
1000 Nicollet Mall Internet United States of America

Target National Bank-Target Credit Services Target Corporation Not posting online payments when made and taking auto payments creating credit balances Internet

*UPDATE EX-employee responds: Your Right

*Consumer Comment: Not exactly what happened

*Author of original report: Autopayments after balance paid in full

*Consumer Comment: Perhaps its like something I read

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I have a running dispute with Target National Bank-Credit services on their Target red cards. They do not post the online payments in a timely manner and even if the account is paid in full, they take an auto payment generating a credit balance on the next month. They ignore the statement cut off dates and payment due dates taking auto payments outside of this cycle. I have sent 5 letters and only one was answered and incorrectly at that. That person promptly went on vacation and no one else can review this (really?).

Reviewing my July 2011 statement:
Closing date of 7/28/11 Payment due date 8/25/11
Purchases of $36.58
Paid in full 36.58 on 8/11/11 14 days prior to payment due
date

On 8/29 an auto payment was taken from my checking account, 4 days after the payment due date.

The explanation I was given stated that I had made 2 purchases: 8/8 for 23.69 and 8/15 for 22.21. These purchases were made after the statement cut off for July and would be part of the August billing.

I paid in full for these 2 purchases on 9/2 prior to receiving the August Statement.

This payment was scheduled online 8/22 and was clearly visible as being taken on 9/2 prior to the next payment due date of 9/25/11.

Reviewing my August 2011 statement:
Closing date 8/28/11 Payment due date 9/25/11
Previous balance 36.58
Payments 61.59 (my payment of 36.38 + 25 auto pay)

Month begins with a credit balance of 25.00
Per Jansa (supervisor I spoke with on phone 9/26/11) Target would never take more than the balance due. They did and I had a credit balance.

I made 2 purchases on 8/26 84.47 and 48.49 for a total of 132.96.

I made an online payment of 107.96 on 9/20 5 days prior to the payment due date The online system would not let me do 132.96 as there was the credit balance of $25.00. (107.96+25.00=132.96) which I was not aware of at the time.

This payment has not been posted to my Target statement even though it was made early. Target has also taken another 22.21 auto payment on 9/25. Now I have a another credit balance of 22.21 and have not used the card again.
Special note regarding the autopay: i set this up because I travel and because Target would send out statements so late, they would arrive ON the payment due date making it impossible to send back payments without interest or late fees (I had to go to the store). This is suspicious and appears they are willfully trying to get interest and late fees. 

In the current situation: since my payment was made early: why wasnt this credited prior to another autopayment? Target posts purchases the day they are made and will take autopayments to cover themwhy not the payments?

Simple: Because they are ripping off consumers.

This report was posted on Ripoff Report on 09/28/2011 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Target-National-Bank-Target-Credit-Services/internet/Target-National-Bank-Target-Credit-Services-Target-Corporation-Not-posting-online-payments-782475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Your Right

AUTHOR: MLS582 - (United States of America)

Your right, its not good to justify what Target does, when and if its wrong. Look at how many people are showing how different Target National Bank is, compared to another bank, then I see why their surprised.
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#2 Consumer Comment

Not exactly what happened

AUTHOR: Robert - (U.S.A.)

Target is taking autopayments AFTER the statement balance is paid in full and in advance of the next statement.
-
Your statement CLOSED on 8/28, the payment was taken on 8/29.   Since your statement closed on 8/28 because of your charges earlier in August you did now have a statement balance of $132 on 8/29, so the Autopayment was taken out correctly.  Yes, even if you don't physically have the statement as far as the creditor is concerned you are in the next billing statement.

I would guess that everything after that fact relates to this mis-understanding and you trying to get everything "even" without realizing the actual effects of when payments were being applied.

Now, the question is who set up the Auto payment for 8/29, and was it a one-time or recurring payment?  I would suggest that if you set up Auto Payments you change the date to a date not so close to the Closing Date of the previous month.  Perhaps 1-2 days before the actual due date.  If you are paying your bill full in month it doesn't matter if you pay it on the first day of the billing period or the due date.  If you are paying through Target you should be able to actually set it up for the actual due date, but 1-2 days before gives you a cushion just in case something goes wrong with the auto-pay you still can make a payment without it being late.
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#3 Author of original report

Autopayments after balance paid in full

AUTHOR: PA829 - (United States of America)

Actually this has nothing to do with refunds. Target is taking autopayments AFTER the statement balance is paid in full and in advance of the next statement. This is why I am showing a credit balance each month. Yes, I could cancel autopay and they would have to wait until I see and verify the paper statement but they send those out so late that they arrive the day they are due. 
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#4 Consumer Comment

Perhaps its like something I read

AUTHOR: MLS582 - (United States of America)

" The issuing bank on your credit card is ultimately responsible for how soon it will show up on your statement. Usually, your refund will appear on your statement in one to two billing cycles. The maximum time allowed for a refund is four to six weeks."
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