I recently had a bad experience with a Target store employee on the phone and the Guest Relations department online. I'm trying to return an item that I don't have the receipt for and am not able to get for a couple of months.
They have the ability to look it up, and, now, only after sending a third email that has more juicy details, is that help being offered to me.
I am a 7+ month pregnant woman who was given a car seat that was DEFINITELY bought through Target. The item was not on my Baby Registry and I am not able to use it, as grateful as I am to have received it. I was told that I could not return it for store credit, since it was over $20.
I sent an email asking for help. Told there is nothing they could do. "Thanks for sharing your concerns with us. Your feedback will be useful in our continual review of our return policy. We hope to see you again at Target." If it wasn't too late to do it, I would change my registry to Babies R Us.
Well, I posted about my experience on my pregnancy bulletin board. The responses are incredible! About 95% of the experiences are very close to mine, if not worse.
People not being allowed to return, even with gift receipts. People being told that they can only return one item at a time (with Baby Registry, this can take some time). People being told they must spend the gift cards in the individual departments (baby feeding, baby clothing, baby diapering, baby travel....).
I'm just telling people to not register at Target. I can understand them trying to protect their inventory and profit margin. But, they are hurting themselves by not being respectful of the loyal, honest customers.
Here is the link to one of the discussion threads from my board: (((ROR removed because of security purposes))) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
DO NOT REGISTER THERE.