• Report: #144812

Complaint Review: Target Stores

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  • Submitted: Thu, June 02, 2005
  • Updated: Thu, August 25, 2005

  • Reported By:Richmond Virginia
Target Stores
5401 W Broad St Richmond, Virginia U.S.A.

Target Stores FALSE RETURN POLICY, RIPOFF! Richmond Virginia

*UPDATE Employee: Easy Fix

*Consumer Comment: Return policies are posted

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I purchased a bike after trying it out in the store briefly. When I got it home, it turned out that the back was too heavy after I'd tried it on the street for 10 minutes. I went to the return desk, where the clerk looked at me wide eyed after I'd explained what happened. She said she'd have to call a manager, because used bikes cannot be returned. As I'd said, I'D TRIED IT FOR 10 MINUTES!

I spoke with a manager, who reiterated their return policy. But the wheels only had a little dirt, nothing that a wet cloth wouldn't clean up. Nothing was worn down, as it had only been used for 10 minutes.

To make a long story short, I could get no refund or even an EXCHANGE, which is all I wanted in the first place. I will never, ever shop there again, and urge you to look elsewhere if you ever need to purchase a bike.

Richmond, Virginia

This report was posted on Ripoff Report on 06/02/2005 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Target-Stores/Richmond-Virginia-23230/Target-Stores-FALSE-RETURN-POLICY-RIPOFF-Richmond-Virginia-144812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Easy Fix

AUTHOR: Tabatha - (U.S.A.)

You say the tires could have been easily cleaned to look new with a wet rag. Why didn't you do that before going to the store?? If you had and the bike looked unused you would have had your exchange like you wished.

I don't know about you though, if I am shopping for a new bike - I prefer to buy a NEW bike.. not one that's been tested outside and returned.
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#2 Consumer Comment

Return policies are posted

AUTHOR: John - (U.S.A.)

This is from another of those "SPECIAL" people who store return policies should not apply to according to them.

The policy is posted in the store and is similar to shoe return policies where if it is noticeable that it was used it can not be returned. You want Target to give you a free test drive of the bike and then lose the vaklue of the bike because you didn't like it.

If you want this kind of service go to a specialty store where they have bikes you can try out and then purchase one. However, it will be at least twice as much for the bike when you purchase it.

You want specialty treatment at a Bargain Basement price.

Don't complain on this sight when no one has dione anything wrong and all you want is a "FREEBIE"
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