• Report: #875867

Complaint Review: Target online

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  • Submitted: Sun, April 29, 2012
  • Updated: Mon, April 30, 2012

  • Reported By: prs — Greencastle Indiana United States of America
Target online
Internet United States of America

Target online Fraudulent advertising, Internet

*Consumer Comment: Promised?

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I ordered a product online on April 20-12 which showed "in Stock" at the target on line store. With this order I was promised a receipt date of April 25-27.  With this commitment from Target I didnt request any improved/express delivery date. I could still complete work that I had contracted with my customer if this receipt was accurate, little did I know it was totally not so!

I called target online service on April 26 after tracking my order to see that it had not yet shipped as promised per the original confirmation.  Also after checking the same product online as if newly purchasing this item to see that target inventory indicated in stock still.  My first call to customer service resulted in being hung up on by the rep.  This occurred after discussion related to my not understanding why my purchase had not shipped yet when target systems still indicated in stock. 

Nor was there any effort to express my order, to the contrary, I was informed that I would have to wait up to two weeks before I could receive my order.  At this time, I requested to speak with the supervisor several times, requested refund to my card and cancellation of my order several times without resolve of any kind, and then hung up on by your rep.

The second call again on April 27-12 to CS, I spoke again with another rep.  I was informed product was in stock and would be shipped out April-28-12 and I would receive no later than Tuesday, May 1-12.
 
However, on Saturday April 28th, instead of receiving in my email that my product had shipped as promised by the rep from the second phone call, I received notice that I would have to wait until May 11-12. Even though when looking on line as if a new purchase, your system indicated that the item was in stock and I could receive it as soon as 5-1-12 with express delivery option. 

For the past four days I have gone back online as if I were going to place an order and your systems indicate that the product continues to be in stock and I can receive it as soon as the next day. This is ridiculous!!!   Target online is baiting the customer by indicating falsely that this product is in stock when it actually is not, in order to gain orders for product that they falsely claim to have in stock.  Further Target online fails to uphold their commitment date to ship the product for committed customer receipt date.   Also, at the same time refuses to resolve the issue through refund.

Target online systems are deceiving and fraudulent.  Target deceives the buyer by stating that they have product in stock in order to obtain my hard earned dollar when they dont have the item in stock at all!  Then your systems make return of the credit hold on my credit card impossible to obtain.  Your systems fail in every way to provide any pertinent complaint as you severely limit any type of complaint from entering your system electronically. 

Then the customer service reps, if you can contact one who isnt rude, or can understand the spoken English language, is then totally unable to assist in any way to possibly resolve the issue respectfully.  Your systems refuse to extend a refund because the order is already in their system, nor will your system honor its own product and receipt commitment to your customer.

In summary, I find these practices and service appalling at best.  The information given me from the online systems to the direct conversations with your telephone customer service reps is not justified, false informing, fraudulent and bait and switch as per the date promised.  I demand either full refund of the hold on my credit card for the funds toward this product so I can shop elsewhere, or express shipment with receipt by 5-1-12. 

Also a written apology for this awful customer service and dishonest  treatment as well as the corrective and preventive actions taken so other current and future customers do not have to be deceived in the same way would be appreciated.

This report was posted on Ripoff Report on 04/29/2012 10:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Target-online/internet/Target-online-Fraudulent-advertising-Internet-875867. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Promised?

AUTHOR: Robert - (U.S.A.)

With this order I was promised a receipt date of April 25-27
- I looked on their web site and no where could I see any place they "promise" a delivery date.  They however do use the term "ESTIMATED arrival date" several times.

I was informed product was in stock and would be shipped out April-28-12 and I would receive no later than Tuesday, May 1-12.
However, on Saturday April 28th, instead of receiving in my email that my product had shipped as promised by the rep from the second phone call, I received notice that I would have to wait until May 11-12.

- How about waiting until it arrives.  If it does come on May 1st, that 3 days from the time it is shipped, and only two business days past the ESTIMATED date they originally gave you.  Which falls in line with what you originally paid for where the actual shipping would have been in the 3-5 day range.

I am curious as to why it was that "time critical", and what item you were trying to get.
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