• Report: #426893

Complaint Review: Target

  • Submitted: Sat, February 21, 2009
  • Updated: Fri, June 05, 2009

  • Reported By:Worcester Massachusetts
1000 Nicollet Mall Minneaplois, Minnesota U.S.A.

Target, Targets lack of compasion and ned of money during the tough economic times. This is a letter to the CEO explaing my situation and the lack of interest from there support team. Minneaplois Minnesota

*Consumer Comment: Target didn't rip you off...

*Consumer Comment: ok

*Consumer Suggestion: Whatever

*Consumer Comment: screw target

*Consumer Suggestion: Crib

*Consumer Comment: Ripoff Report on Target rebuttel

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Hello Gregg Steinhafel,

I am writing this letter to let you know how I feel about your company. (Target) I recently purchased a Simplicity 3in1 crib set; we paid over $300 for this item. We received the item in the time frame given and were happy with the purchase. I then began to put it together the following weekend. I put together all of the items, (crib, and changing table) I then moved on to the dresser and to my surprise, I was sent the same 2 sides. This would not allow me to line up the dresser properly and assemble it the proper way. No big deal right? Well it became a big deal when we called the manufacturer and the company was no longer in business. We then called Target to explain the situation and see what could be done. I was absolutely shocked when I called the support team for Target.

My wife called and the initial supervisor she spoke was not only rude, but short as well. Almost like he was in a rush to get off the phone then help s resolve the issue at hand. She is pregnant so she much more emotional then usual, and when she told me what happened she was very upset. I then called Target support team and was given the run around and put on hold for 30 minutes. Finally when someone came back to answer the phone I was told a supervisor would call me back. No supervisor ever returned my call. In fact I had to call back the following day and start the process over. I first called the corporate office and was quickly transferred to the Target.com representative, when I told the initial representative I did not want to speak to them. I then went through the whole process again and was told that there was nothing that Target could do, they would refund us for the purchase and we would have to return the item.

I am not happy with this resolution for a few reasons. This package was over 70lbs and I had to carry it up of 3 flights of stairs. It then took me 3 hours to assemble and set up. I do not feel I should disassemble and return. So the representative then said they could schedule a pickup for the item.

My biggest issue with this whole thing is, I put my trust in a company (Target) to purchase an item that I would be happy with. Why would you sell an item from a company that is no longer in business? Situations like this can occur and one did. Why should I suffer for the mistakes of your company? When speaking to the representative I asked if I could be sent a replacement dresser and was laughed at and told no. What is so funny about that question? My wife and I are expecting and I need a resolution, a resolution your support team could not provide. So now I am stuck with a 3 in 1 crib set that is half put together. And apparently there is nothing Target can do or will do.

When I was told this I could not believe what I was hearing, is the phrase The customer is always right thrown out of the window in situations like these? I was so disgusted that I explained to your representative that I had brought a good amount of business to your company and with the economy being the way it was I thought Target could show a little more empathy towards my situation. I have registered my wedding and my baby shower at Target and now people spent a lot of money on our registry. We have also registered our baby shower and know we have received a lot of items again from this list. Not to mention we get a lot of our household items hygiene products. I then told your representative that I would no longer be doing business with Target and she chuckled and said ok. With the times being as tough as they are, are you above everyone else? Can you afford to just lose business? I thought her actions were pretty arrogant and quit rude.

I really think Target should rethink a few things. Especially doing business and selling a product from a company that is no longer in business. You should also run your support team through some customer relations training. As a market support representative myself, I would grade your staff very poorly.

I am very disappointed in your company and your lack of compassion with my situation. I am now packing up the set that I purchased and waiting for someone to pick it up. I will be then waiting for my refund and taking my business else where since Target is not affected by the economic crises. I would like to thank you for absolutely nothing and advise you to take a look into your operations.

Maybe you can take this as a lesson learned and move forward. Lastly I will be returning all items received from Target for our baby shower, and I will be posting this letter to websites and blogs to show other people how Target operates and how they obviously don't need as much business as everyone else.

Geoffrey G

Worcester, Massachusetts

Click here to read other Rip Off Reports on TARGET

This report was posted on Ripoff Report on 02/21/2009 11:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Target/Minneaplois-Minnesota-55403/Target-Targets-lack-of-compasion-and-ned-of-money-during-the-tough-economic-times-This-i-426893. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Target didn't rip you off...

AUTHOR: Edgeman - (U.S.A.)

I realize that this report is well over three months old, but I couldn't resist joining in...

I do sympathize with Geoffrey. With a baby on the way, you don't want to deal with problems like this. I also agree that Target shouldn't have taken so long to offer a solution and that many of their employees could use a refresher on customer service.


It is not Target's fault that the package came with two identical side panels. That is the fault of the manufacturer.

It is not Target's fault that the manufacturer went out of business. How can any store know how long their suppliers and vendors will stay in business? Can anybody name a discount department store that has only bought from companies that haven't eventually gone out of business?

It is not Target's fault that Geoffrey had to lug the item up three flights of stairs.

As noted above, Target is responsible for how their people treated Geoffrey on the phone.

In the end, Target agreed to eat the $300 cost by giving Geoffrey a refund. That wasn't good enough though - Geoffrey didn't want to disassemble everything and take it back to the store.

So Target offers to PICK UP the item and still give him a refund. That wasn't good enough either.

In this regard, Target is being more than reasonable here.
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#2 Consumer Comment


AUTHOR: Ravenslvr - (U.S.A.)

its not their fault you live upstairs
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#3 Consumer Suggestion


AUTHOR: I Am The Law - (U.S.A.)

Gee, Bill, how do you really feel? I wonder what you'd say if the crib was bought at Wal-Mart and was missing pieces. Granted, sometimes products are bad, but it's been my experience that pretty much anything you buy at Wal-Mart is junk and, according to the news, riddled with lead dust. Target has quality stuff at least 99% of the time.
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#4 Consumer Comment

screw target

AUTHOR: Bill - (U.S.A.)

shop at walmart instead. their prices and polices are better and unlike target, their sales have increased instead of decreased. HAHAHAHAHAHAHAHAAHAHAHAHAHA TARRGET!!!!!
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#5 Consumer Suggestion


AUTHOR: I Am The Law - (U.S.A.)

Well, if I was Target, I wouldn't just hand you $300 without taking the product back. That's common sense. I'm sorry it was heavy and that it was such a pain to bring back, but what else could be done? If it was something light for $300, like a piece of jewelry, would you complain about having to go back to the store then? The size of the merchandise is irrelevant. Bring back the product, they give you your money back.
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#6 Consumer Comment

Ripoff Report on Target rebuttel

AUTHOR: James - (U.S.A.)

I did read your story about Target. I do feel your pain. However, based on what I read, I see know problem overall.

I do think it was kind of shady that it took forever to get to talk to someone to give you an answer on what Target should of done....however, I think their return policy is nothing to write this forum about.

All companies purchase goods from other companies. How many stores are being affected by companies that went out of business due to the peanut butter scare. This is a tough economy right now and many businesses will fail until the economy evens out. It's not Target's fault the crib maker went out of business. The can't sign a contract with a business that says "you're not allowed to go out of business." You need to get used to that.

However, as you mentioned, Target said they would give you a refund. That is actually going above and beyond considering the business went away. They are going to eat that $300 you paid. Target is actually the true victim here...not you. You are inconvenienced....Target is actually the one losing money.

By the way...with Big Box retailers...the refund policy is simple. Bring the item in with your receipt...get a refund. I don't think it's Targets responsibility to go and pick up your item for you. You can take the crib back to Target, get your refund...and buy another crib. However, Target is ultimately the one getting the shaft on this deal as they cant recoup the money they paid for the crib.
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