• Report: #973373

Complaint Review: Target

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  • Submitted: Sun, November 25, 2012
  • Posted: Sun, November 25, 2012

  • Reported By: Simsir77 — Lake Jackson Texas United States of America
Target
Internet United States of America

Target Waited 2 days AFTER black Friday to cancel online purchase so I didn't get my items Internet

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I purchased the RCA 7" dual screen mobile DVD player online THURSDAY 11-22 for $59. TWO days later, I received an email stating this item had been cancelled from my order because it could not be delivered to my address. I called the 1-800 # I found online & was told by spencer that the item was out of stock so my order was cancelled. He said over & over it was cancelled, sorry, etc. no offer to make things right, etc. I found this item in the store Thursday night & could've purchased it but I had already processed my order online & had no reason to believe it wouldn't be shipped until I was informed of that two days later, conveniently when the sale was over. My mother in law purchased the same DVD player AFTER me & hers has been shipped. Please explain this. Finally, I spoke with a man named Guy who said he was a manager. He told me to forget about my original purchase & HOPE it's on sale tomorrow for Cyber Monday & I purchase it early enough that it goes through this time. Please pull the call, this is no exaggeration. How can a manager's only option to help a customer be to HOPE it goes through next time of wait for the next sale?? Why did it take 2 days to tell me it was out of stock? And why would my purchase be cancelled but one placed after mine fulfilled?? This is unacceptable & something should be done.

This report was posted on Ripoff Report on 11/25/2012 10:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Target/internet/Target-Waited-2-days-AFTER-black-Friday-to-cancel-online-purchase-so-I-didnt-get-my-item-973373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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