• Report: #1019049

Complaint Review: Target

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  • Submitted: Sat, February 23, 2013
  • Updated: Sat, February 23, 2013

  • Reported By: Joe — Boston Massachusetts United States of America
Target
Internet United States of America

Target Warranty service/repair Target Warranty Fraud Internet

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So in October of 2010, I purchased a new ps3 slim 120gb from Target in Salem, NH. I also purchased a very expensive warranty for the system. Two and a half years later now, my system has broken ( the GPU chip fried). According to the pamphlet and customer service rep (I had to call THREE numbers to talk to a warranty person) and this adventure started bad and ended worse.
so when I finally call the correct number, I get some Hispanic that barely speaks English to "help" me. I literally just hung up the phone and called back. Once I got somebody with a legal citizenship, I submitted a claim for my warranty. They emailed me a prepaid stamp and I sent my ps3 off to a repair center in Tennessee. 
Once they got it, they held on to it for a few days and sent it back, with the warranty sticker ripped off and a generic apology letter basically saying "sorry, we couldn't fix it, but we did void your manufacturer's warranty! Sorry we ripped you off! :)"
so when I called back to ask why I wasn't given a new system, they said they told me they wouldn't give me a new one now because the warranty is voided...BY THEM!!!!!  When i asked why i wasnt given a new
one in the first place, i was put on hold and sent to their "supervisor," who told me they would have replaced the system if the warranty wasnt already voided, which it was not.
I am now out over 400 dollars between the system, target warranty and sony's voided warranty, 650+ if you want to count the new ps3 I'm going to have to buy from a different store. 

This report was posted on Ripoff Report on 02/23/2013 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Target/internet/Target-Warranty-servicerepair-Target-Warranty-Fraud-Internet-1019049. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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