Guys, I hope everyone that is using Turbotax sees these complaints. NO ONE should EVER take audit protection through Tax Resources/Tax Audit when they use Turbotax. I did for 2010 and paid dearly.
I was audited by the IRS. Tax Resources was supposed to provide me with a representative to represent me in the audit. I diligently prepared all the documents needed for the audit. But the representative failed to turn up and neither was I informed. So I received an NoD (notice of deficiency) from the IRS along with a HUGE bill. The company did not accept responsibility. However, they agreed to help represent me - first filed a case in the US Tax Court (which they said they wouldn't represent me) and then said they would work with the appeals office for an out of court settlement.
I spent about 300 hours preparing detailed receipts and reports on business expenses. Finally, they met with the IRS. However, my gigantic bill was barely reduced by 30% although I had proof of expenses for most of the expenses.
I decided to talk to the IRS appeals officer myself to request that my bills be considered. I realized that Tax Resources had done nothing but pass my documentation to the IRS. I repeat - Tax Resources DID NOTHING that would help my case. Instead the lawyer called me and angrily asked that I not talk to the IRS directly - and simply withdrew from the case. Tax Resources sent me notices that they would not represent me. Finally, I had to negotiate with the IRS on my own and I managed to reduce the tax bill by 70%.
I wish I had never paid these cheats any money and I wish I had done the audit on my own right from the beginning instead of going through 2 harrowing years. I repeat Tax Resources did nothing to help me.