My name is Stephanie W. I am filing this complaint on behalf of my aged/disabled mother B. Woodward who has Alhiemers. This is very similar to the report/complaint filed and sent to the Texas Attny General, Federal Trade Commission, BBB among others!!
Mrs. Woodward contacted TM in early Dec., they drained her savings account in Dec, then they took $325 of the total of $771 social security that Mrs. Woodward receives monthly. They took this $325 on Jan 3rd and Feb 3rd, they said they would be able to keep her from having to pay ANY monies what-so-ever to the IRS, they said they would absolutely keep her accounts from being frozen by the IRS
(her accounts were consequently frozen in Sept. as of Sept she had yet to receive any of the paperwork she had paid TM to file. TM said they could NOT release her taxes unless she paid additional funds of $500 for which she did not and does not have (they took all of her savings to begin with)
I got involved in Oct. I got them to release the files to which we took to the IRS and the IRS said that the taxes were done incorrectly and that they could accept them the way they were but they recommended us get someone else to look over the paperwork.
Upon looking into it further TM had 2006 (the ONLY yr the IRS was concerned with and the only yr Mrs. Woodward had asked for help from TM with) was incorrect saying she owed $4220 and citing she had Capital gains and business taxes owed which she DID NOT. Then we found out the 2007 had been previously filed (07, 08, 09 -TM had told her she would be penalized further if they only helped her with the 06 that they would need to do the 07, 08, 09 additionally. Also when she started calling to get the returns back in June she had been told that if they now didn't file the 01-05 taxes at a reduced price $200ea yr. that the IRS would not even accept the 06-09 years. So they told her to go further with her they needed the additional costs of $500 paid and $1200 to file 01-05) when I took care of all of this the IRS agent said they were only concerned with the 06'... and that 07 had been filed in 08' by Mrs Woodward herself and that TM had filed an extension for 09. It took all of an hour to completely resolve these issues with the IRS- 2001-2009.
I feel they took advantage of my mother, her age, her health conditions and mental capabilities.