• Report: #909165

Complaint Review: Tax Results.com

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  • Submitted: Mon, July 09, 2012
  • Updated: Mon, July 23, 2012

  • Reported By: Kim — chandler Arizona United States of America
Tax Results.com
Internet United States of America

Tax Results.com Tax Results Continued to deduct money from my family members account that helped me with part of the downpayment to a total of $6000.00 after they close my case after I already gave them $1500.00. Internet

*UPDATE Employee: No deductions have been made from this account since Tax Results has been made aware of the client concern.

*Author of original report: Tax Results.com THEFT

*UPDATE Employee: Tax Results did not steal this "clients" money.

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Tax Results stole $6000.00 from my grandmothers account when she only authorized $1500.00 one time payment. After I could not pay the total of $3800.00 to continue my case they cancelled my case in February 2012 my garnishment started and they continued to debit out of my grandmothers account for a total of $6000.00. Total fraud on senior's that try to help there family.

This report was posted on Ripoff Report on 07/09/2012 06:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tax-Resultscom/internet/Tax-Resultscom-Tax-Results-Continued-to-deduct-money-from-my-family-members-account-that-909165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

No deductions have been made from this account since Tax Results has been made aware of the client concern.

AUTHOR: Tax Results - (United States of America)

As previously mentioned in my original response to this illicit complaint; Tax Results has not done anything fraudulent with this client or this clients Grandmothers bank account.    

Tax Results and it's staff have not stolen anything from anyone.   The payments in question where deducted with the account holders consent to handle the clients income tax problems.    

The accusations that we "Continue to try and "debt" her account" is completely false!   Since being made aware of the clients and account holders concerns Tax Results has absolutely not made any attempts to debit the subject account. 

The debits that the client has mentioned where deduction per the account holders authorization over the course of nearly 9 months.   See authorized payment history below.... 

November 9th, 2011 $500.00
November 29th, 2011 $1,000.00
February 24th, 2012 $500.00
March 16th, 2012 $500.00
April 11th, 2012 $500.00
May 3rd, 2012 $1,000.00
May 29th, 2012 $1,000.00
June 20th, 2012 $500.00

Elderly or not, you have to ask yourself if you have ever not noticed payments of this size coming out of your checking account?     

Accusations of this sort constitute slander and defamation.   For 9 years Tax Results and it's staff have spared thousands of clients from the Enforced Collection Efforts of the Internal Revenue Service and State Taxing Authorities; this is a very talented company and certainly one that I would recommend my family, friends and community too if they find themselves in trouble with their income taxes.  

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#2 Author of original report

Tax Results.com THEFT

AUTHOR: Kim - (United States of America)

Spoke to Brad @ Taxresults.com this morning. He told me that they have the had the auth to keep deducting money from my grandmothers account without her authorization when she never gave them auth to do so after they cancelled my account with there company in February.  They continue to try and debt her account every two weeks trying to debit 500 hundred every time they hit her account fraudulantly.  We now have Bank of America fraud department investigating this company. We never authorized payments after they cancelled my account over 3months ago and they are still trying to steel money from hard working people.  When I spoke to Brad this morning he told me It was my fault for having a family member help me with this and why did I just notice the deductions.  My grandmother is elder and did not check her statements until after 3months of this deduction and noticed all her money was taking out of her account. Watch out for this company and watch your bank statements if you are a customer of there's. 
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#3 UPDATE Employee

Tax Results did not steal this "clients" money.

AUTHOR: Tax Results - (United States of America)

Tax Results did not steal this clients money.   Tax Results is a professional Income Tax Representation company that's staff of Enrolled Agents is licensed and regulated by the Internal Revenue Service.   We have not been in business for 9 years by "stealing", we have made it this long because our staff is comprised of honest, ethical and diligent members. 

This client is lying and has likely mislead her own family.    Since November of 2011 Tax Results has debited a monthly payment from this account following the authorization of the account holder.   The total amount paid to Tax Results was $5,500.00 until had the last two charges reversed claiming they were not authorized.  These charges will be reversed back to Tax Results after the bank reviews the client payment authorizations and discovers that their customer has lied to them of the phone.  

You have to ask yourself how someone wouldn't notice 9 drafts from their bank account totaling $5,500.00.   Tax Results has not received any contact regarding this matter from the client, the first time Tax Results was alerted to this issue was this past Friday July 13th, 2012 when we where notified by our bank to provide proof of client authorization; we have tried to reach the client by phone and e-mail numerous times during the day Friday, Saturday Morning and again several times this morning.   Not having been able to reach the client thus far we have also sent certified mail which should arrive to the clients Arizona address soon.  

On November 9th of 2011 this client was provided an invoice stating that the total charge for services would be $5,500.00.  Upon receiving the invoice the client & account holder authorized the initial charge and our services began being provided to the client.   We cannot simply snap our fingers and stop the State Treasury Department and/or the Internal Revenue Service; much like a court case the client needs to provide 100% of the information requested by the Taxing Authorities in order to halt enforced collections efforts.   If a client is slow to provide these things to us then there the resolution can be slowly provided.  

This is extremely unfortunate considering that we had allowed this client to skip several monthly payments while they gathered much of the requested information and documents that we require.  Much of the representation that we provide is deadline oriented.  Meaning that when deadline are missed we essentially have to start over.   We had to start this case twice and gladly did it to help this client get out of trouble.    

Our Vice President in charge of Operations can be reached at (586)421-8802 if there are any questions or concerns regarding this matter/report.   Please feel free to e-mail us as well using the address in our profile, the website has requested that I not type a e-mail address in this particular text field.   Please feel free to visit us at TaxResults.com as well. 


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