• Report: #829882

Complaint Review: Tb dress

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  • Submitted: Fri, January 27, 2012
  • Updated: Fri, January 27, 2012

  • Reported By: C G L — jacksonville Florida United States of America
Tb dress
Internet United States of America

Tb dress Tbdress.com I ordered a wedding dress and it was too big. I gave them my measurements in detail. They ignore my emails. I haven't get a refund Internet, Internet

*General Comment: scam

*Consumer Suggestion: My Experience with Tb dress could help you

*UPDATE Employee: TBdress service review feedback

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They send me the wrong size, plus the dress has very poor quality. They ignore my messages and e-mail. They haven't refund my money or offer to give an exchange. I send them pictures of the dress just like they requested. Nothing... I'm filling a dispute. 

This report was posted on Ripoff Report on 01/27/2012 04:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tb-dress/internet/Tb-dress-Tbdresscom-I-ordered-a-wedding-dress-and-it-was-too-big-I-gave-them-my-measurem-829882. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

scam

AUTHOR: coragra1207 - ()

ive sent over 50 meaages, over 25 website messages, live chat is pointless and I have made 5 international phone calls to China. they are unresponsive in all aspects and unwilling to admit fault

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#2 Consumer Suggestion

My Experience with Tb dress could help you

AUTHOR: Nelly - ()

I ordered a wedding dress from tbdress.com. It arrived on time but was a little bit larger than expected. So as to follow their quidlines, I filed my problem within seven days as stated by their policy. I discovered tbdress is a china based company and therefore conducting them would be very succesful during the day. Their time zone is GMT+8. After converting my time zone I called them at 8:00pm(hometime) which was still daytime in China. They finally gave me a shipping adress. I shipped the dress for correction. The shipping caused by the error, was cathered for by them since I had give all measurements appropriately. My advice to you is to reach them during the day and you will succesfully resolve your problem.

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#3 UPDATE Employee

TBdress service review feedback

AUTHOR: tbdress receptionist - ()

Dear , 

 

Thnks for chossing TBdress as your dress supplier. I am after-sale service from TBdress. Could you please let me know your order number so as to check your order or you may feel free to contact Email: Customer Service Dep. service@tbdress.com or call: +86-10-62904338 (working hours:Monday to Friday-9:30 AM to 6:30 PM (GMT +08:00)

Hopefully TBdress dispute depart could be doing better for your remedy of your case. 

 

Let me know if you need further assistance.

kinds and regards

TBdress Team

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