- Report: #998746
Report - Rebuttal - Arbitrate
Complaint Review: Teacup Puppies Store
Teacup Puppies Store4001 N. Federal Highway, Oakland Park, FL Fort Lauderdale, Florida United States of America
Teacup Puppies Store Teacup-Puppies-Store; TeacupPuppiesStore.com BUYER BEWARE! NOT TEACUP SIZE.. MAJOR HEALTH ISSUES INCLUDING PARASITES, HEART MURMUR, AND KENNEL COUGH! Fort Lauderdale, Florida
*Author of original report: RESOLVED! Thank you Teacup Puppies Store!
*Author of original report: Update
'Pillar'. I knew this was absolutely the puppy I wanted- love at first sight! I called their contact number and was told that after all was said and done (airfare, insurance, crib, puppy, microchip) this puppy would be $2500. Since I'm not super rich I asked to put down a deposit of $1500 on my card and told my salesperson Angel that I would pay the difference the following week. So she told me the card went through and all was well. the next day my account balance was -$1000! They charged
the deposit TWICE! I called and they said it would take 48hrs to reverse the second charge... So I had an overdraft fee but I figured it was just a mistake. The second charge was refunded two days later and the following Friday I paid the difference that I owed. Angel assured me my puppy crib ($149+ S&H) would be shipped so I would have time to set
everything up for my puppy when she flew in.
After a week I still had no crib and my puppy was supposed to arrive in just a few days.. So again I called Angel and she was unavailable (as usual). I left messages and finally my call was returned by the owner (male) and his response was
"Oh would you like us to ship that to you tomorrow?" Beyond upset-- I knew it would not arrive in 48hrs and I was irritated that I was told it had already been shipped so I said "no". I went out in all the Christmas traffic looking for something similar so my puppy would have her own space... I found one and purchased it... The $149 was refunded to my account (they kept the shipping charges). So I was finally all ready to get my puppy and Teacup Puppies Store gave me the flight information the night before. They provided a flight number and told me my puppy would be ready at Cargo in Boston around 2pm that Saturday.
Super excited I set a flight tracker on my Iphone to give me updates and discovered the flight destination was ATLANTA! I called back the following morning and they said that was the wrong flight number because my puppy had a connecting flight (poor thing!) When I FINALLY picked my puppy up at Logan Airport in Boston, she was in a crate super scared as expected.. The following week she had horrible diarrhea so I took her to the vet to get checked out. Again Teacup Puppies Store guaranteed their puppies were 100% healthy. The vet found that she had Giardia Cysts (MANY) and Isospora Cysts (these are two types of parasites). She also has a low grade heart murmur and kennel cough. So for the first four days I had to give her a powder mixed with peanut butter.. Then wait two days and give her pills the next 5 days.. Now she is on a liquid to treat the kennel cough and lasts 10 days!
I called Angel SEVERAL times and was told by her and others that if I sent the vet bills they would send me a check to cover those fees... Every time I call they say Angel will look into it and call me back and she never does! It has been over a week since they were sent and I have had no calls returned and no sign of a check being mailed. They told me because
the heart murmur was low grade they would not do anything unless it became serious. Also- My puppy is now just over 3 months and is 4+ lbs (NOT A TEACUP). My vet told me shes not even a TOY... and that shes on track to being 5-6lbs minimum. I love my puppy very much but BUYER BEWARE! This place is cranking out several breeds of so called "teacups
and toys" and I wish I researched more because I have found MANY similar stories to mine about Teacup Puppies Store. I encourage you to buy elsewhere and do your research on the facility your puppy is coming from because when all is said and done I paid $2500 for a normal sized Pomeranian with health issues!
This report was posted on Ripoff Report on 01/17/2013 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Teacup-Puppies-Store/Fort-Lauderdale-Florida-/Teacup-Puppies-Store-Teacup-Puppies-Store-TeacupPuppiesStorecom-BUYER-BEWARE-NOT-TEACUP-998746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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