- Report: #123321
Report - Rebuttal - Arbitrate
Complaint Review: Teak-Collection.com
Teak-Collection.com27758 Santa Margarita Mission Viejo, California U.S.A.
Teak-Collection.com Ripoff sent scratched up furniture filled with dark epoxy and sawdust plugs very tardy delivery no customer service Mission Viejo California
*Author of original report: Dispute Resolution: Teak-Collection.com, coffee table
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Many of these holes went all the way through the boards too. Clearly, the wood used to construct the table was not of a grade suitable for furniture production. Although the table was supposed to be constructed of reclaimed teak, the process of reclamation and furniture production that was detailed on the website did not mention filling in holes with this ugly epoxy. The table costs over $500, and after the long wait we were really let down. Then I looked at the companies return policy, which requires the buyer to pay a 50% restocking fee and the shipping cost to return the table (which weighed 179 lbs in the packing crate). (The table was assembled in Indonesia, and my guess is that their production costs are less than 50% of the retail value, meaning that there is no impetus to send out a quality product--they make money whether or not the customer is satisfied.) I called the company around 11/20/04 and left messages, asking to speak with someone about the condition of the table, but after a month, I have not received a reply (today is 12/17/04).
I also e-mailed the company a mosaic of digital pictures from the table with descriptions, but haven't heard anything in response. I contacted the Better Business Bureau two weeks ago about this situation, and they have been unable to make contact with anyone in the company. We really regret buying from Teak-Collection.com, and I would not recommend that anyone purchase anything from them.
This report was posted on Ripoff Report on 12/17/2004 09:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Teak-Collectioncom/Mission-Viejo-California-92691/Teak-Collectioncom-Ripoff-sent-scratched-up-furniture-filled-with-dark-epoxy-and-sawdust-123321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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