Placed an order in July 2008 with Team Beachbody; gave them my debit card # for "three easy payments of $19.95" - that equal $59.85 for their product "Hip Hop Abs" workout DVD collection/package with "all kinds of added extras" thrown in if you ordered within the next 20 minutes kind-of-thing as a "promotional offer if you buy now"!
I called the telephone # on the screed and placed my order. I was guaranteed it would ship in 5-7 business days;cost of S/H would be added to bill.
Called back after 11 days passed;hadn't received it yet. I was told by the rep it was on backorder; they were waiting on some things. Okay, that's happened before; not unusually alarming so I accepted her excuse.
6 days after I talked to the rep I refer to above, I notice that a charge of $145.58 was pending against my checking account from Team Beachbody. Oh no ... this is not what I signed up for. What the heck was going on?! Needless to say, I was angry at their attempt to withdraw an amount that was nearly $70 more than I was supposed to pay even with S/H ... PLUS the promo package I purchased was being sold again at .... "3 easy payments of $19.95" -- this place was trying to not only take $70 more from me BUT also trying to take it all at once. Plus .. the product STILL wasn't here!
I called Team Beachbody to ask "What the heck is going on?!" The rep told me he didn't know what happened. He said his system showed I placed an order on the 13th, the order was cancelled on the 30th [which I did not do], AND then it was reordered that same day (30th) only NOW as the "Ultimate Package w/Full Pay up front". Oh no, I told him, this NEVER happened. I never called and cancelled anything much less reorder the upgraded version and agree to the more expensive price in one full payment!
At this point, I told the man that I wanted my order - whatever it was he had in his system at that very moment - completely cancelled. I did not want his product nor did I trust their company; he assured me it "must have been a system error" and insisted I allow him to correct the situation. So, I did.
It seemed all good at this point. He assured me the details were corrected and the following would now occur: $59.85 + $1.00 for a trial sample of some vitamin they offer [I had no problem paying an extra $1]; that comes to a total bill of $60.85 but I would have to pay S/H which would be added to my first installment payment. So the payment schedule was such: $36.92 would be the first payment against my debit card, a 2nd payment of $20.28, and a 3rd and last payment of $20.28.
It seemed fixed at this point; or so I thought. Because Team Beachbody had "pended" the $145.85 against my checking account [when it wasn't supposed to in the first place], I had two checks that were charged a total fee of $68 to put them "on hold" until funds were deposited to cover them. The $145.58 Team Beachbody pended against my account was not cancelled soon enough and I was stuck with bank fees of $68 for something that should never have happened; my bank would not refund the fees even though the money for my checks were "actually there" because, at the moment those checks hit, Team Beachbody had pre-claimed $145.58 making funds short for my other checks.
I called Team Beachbody to tell them they owe me the $68 my bank has charged me for their unwarranted and unauthorized attempt and pended posting to my account. Those checks should not have been put on hold and it was Team Beachbody's fault it happened; I wanted them to reimburse this bank fee. The supervisor I was referred to told me "we don't reimburse overdraft fees" ; I told him "that's fine because I'm not asking for overdraft fees; I'm asking for holding fees that resulted becasue of your huge mistake". I was told he could not offer any recompense or reimbursement of the bank fees they caused.
TeamBody has already pended their first payment against my account [again] and I still have not received the product after almost 5 weeks of having placed the original order. I informed the supervisor I wanted the order completely cancelled and he can keep their product; he told me it already shipped. Where is it then? I told him I wanted to return it if it ever got here; he proceeded to give me an RA # (return authorization) that I am to write on a piece of paper and put back in the box and ship it back to them - if I ever get it.
I told the supervisor this was not the end; this was not going to go unresolved and somebody with the company better offer some resolution to the matter; he told me I needed to contact "corporate" and gave me a telephone # to call. So, I hung up and immediately called the # he gave me ... a number that was no good.
I contacted my bank again; they suggested I contact the police and file a report of fraud; and they are making note of the company's practice in their own records for future monitoring of any transactions coming from Team Beachbody.
Right now ... Team Beachbody's "Hip Hop Abs" has cost me $104.92 when it should have only cost me $59.85!!
St. Louis, Missouri