• Report: #963152

Complaint Review: Team Nissan of Marietta

  • Submitted: Thu, November 01, 2012
  • Updated: Sun, November 25, 2012

  • Reported By: Beth — Powder Springs Georgia United States of America
Team Nissan of Marietta
925 Cobb Parkway SE Marietta, Georgia United States of America

Team Nissan of Marietta The Thieves of Car Repair Marietta, Georgia

*General Comment: Sounds to me, you were ripped off more than once.

*Author of original report: Team Nissan of Marietta Makes Good!

*General Comment: Recall

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My car had began to hesitate and shut off on me. Believeing the best place to take a 2003 Nissan Altima for repair is the local Nissan Dealer, I brought my car to Team Nissan on September 15, 2012. They charged me $691.07 to replace a cranksensor and throttle. On October 29, 2012 my car breaks down in the middle of the highway. It was in an extremely dangerous place and made the other motorists at danger for potential accidents. I paid $64 to have my car towed to the nearest repair shop. upon the repairman diagnosing the problem he stated the crankshaft sensor should ALWAYS be replaced along with the camshaft sensor. I was never told that by Team Nissan, However they did make recommendations for other high end repairs but failed to inform me of the recommendation to replace the camshaft sensor. Also, the new repairman noticed that my throttle was replaced but informed me that the throttle is a rare repair that they never get replaced because its not exposed its just electrical. So I began to research. I found that the canshaft and crankshaft sensors have been recalled since March 11, 2003. Team Nissan never said anything.  I had to pay the new repairman $415 to do what Team Nissan should have done. When I contacted the Service Manager at Team Nissan he informed me that I would not be getting my requested refund. Then I found your site and posted this complaint. I will also be filing a complaint with the BBB on these Thieves.

This report was posted on Ripoff Report on 11/01/2012 09:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Team-Nissan-of-Marietta/Marietta-Georgia-30060/Team-Nissan-of-Marietta-The-Thieves-of-Car-Repair-Marietta-Georgia-963152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Sounds to me, you were ripped off more than once.

AUTHOR: SUCKA! - (USA)

Not only were you ripped off by that Nissan dealership, but you were also ripped off by the facility your vehicle was towed to.  The only reason Nissan refunded your money is because you filed a complaint, but it never should have happened to begin with.

1.  The recall that came out was for a software update to the PCM/ECM related to the crank sensor.  Wasnt necessarily the sensor itself, but communication between the PCM/ECM and the sensor.  Replacing the throttle position sensor probably was not necessary.  Sounds like the dealership replaced the crank sensor and cleared the code out of the PCM, but didn't reflash the PCM/ECM in accordance with the required software update.  

2.  The new repairman charged you $415 to replace a camshaft position sensor?  That's a bit high for your vehicle.  If a crank sensor goes bad due to excessive heat, and the cam sensor is exposed to the same amount of heat, it is generally recommended to go ahead and replace both, but not required.  The option should be given to the customer and the reason thoroughly explained.   If I had to guess, I would say the repairman who charged you $415 actually reflashed the PCM/ECM with the required software update that the dealership failed to do, after replacing the cam sensor as well.

3.  Nissan is required, in accordance with the National Traffic and Motor Vehicle Safety Act to send out a recall letter to the original purchaser of the vehicle.  It's the responsibility of the owner to keep current address with the dealership and go in for recall's, specifically mentioning them.  It's the responsibility of the second-hand owner of a vehicle to inquire the dealership of any recalls.  Personal integrity on the part of the Nissan dealership was lacking the day they charged you for those repairs.  They had every legal obligation to reimburse you, and they knew it...after you made your complaint.  

4.  Lest we forget, you were also ripped off by the repairman you were towed to.  Don't expect any compensation from that facility.  That one was due to your own ignorance.  I'm a full-supporter of becoming an informed consumer!  www.ftc.gov
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#2 Author of original report

Team Nissan of Marietta Makes Good!

AUTHOR: Beth - (United States of America)

 I wrote the orginal report because I felt my grievance was of no concern to the Team Nissan of Marietta representatives. Once the General Manager reviewed my issues, he graciously provided me a refund of my cost plus towing fee. I am appreciative of his willingness to work this matter out to my satisfaction. I retract that Team Nissan of Marietta are thieves. They have changed my mind and proved they are willing to respect their customers.
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#3 General Comment

Recall

AUTHOR: Bubba - (Canada)

If this recall applies to your car (it looks like it may) you need to do two things:

Report it to Nissan USA and say "I paid for this recall repair" and "the dealer did not do it properly" and "will not refund the charge". Include repair order numbers and contact info for the dealer.

Go to the government recall site. File a complaint. I found it easily by searching "Auto Recall in USA"  There is a spot in website to file a complaint, I found it after looking up the recalls on your car. There are a few related to the Crank and cam sensors.

At the very least you will get a call or other communication from Nissan with a explanation of why this is not covered under the recall. Something you can ask the government about.

Good Luck, and have a little fun making them squirm!
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