• Report: #894824

Complaint Review: Team Pest USA

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  • Submitted: Fri, June 08, 2012
  • Updated: Fri, June 08, 2012

  • Reported By: Shirlene — Lawrenceville Georgia United States of America
Team Pest USA
305 West Pike Street Lawrenceville, Georgia United States of America

Team Pest USA Lawrenceville GA Failed to get rid of bedbugs, won't give a refund Lawrenceville, Georgia

*Consumer Comment: You should educate yourself on bed bugs..

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I am a property manager for a landlord and we had a property that had bed bugs.  The tenant called Team Pest USA and the landlord agreed to pay them 1400.00 to exterminate them.  We made sure in the contract it was agreed that they would return and do treatments until they were completely gone. After our tenant called them back 9 times to come in because the bed bugs had now infested more than one room of the house the service provider told our tenant that she now needed to follow up with treating the house herself with bed bug 'bombs' from Walmart.  She followed their orders and when her lease was us recently that is when we learned she wouldn't stay because she still had bed bugs.  When we called the company they pretty much called her a liar, refused to even come back and try treating again.  We filed a complaint with the BBB and contacted a gentleman to use high temperatures to kill the bed bugs.  Before he could do that work though Team Pest USA called us and wanted to "settle" by going out yet again to try to rid them AND they called our new pest control guy to try to talk him out of treating the property with his heat methods.  The depth this company has sunk to is just unreal.  They have out and out lied while calling our tenant a liar.  She is a woman of littles means with two special needs children while she is a single parent....We were livid when we found out how she had been treated.  And that they continue to call her a liar when she had no reason to lie at all.  I hope no one goes to these people because you would be running the risk of being treated very poorly and even harrassed if they don't like what you are saying truthfully about them.  Buyer BEWARE!  I hope the BBB will see fit to warn others. ----Shirlene Rhea---- (((ROR redacted)))

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This report was posted on Ripoff Report on 06/08/2012 01:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Team-Pest-USA/Lawrenceville-Georgia-30043/Team-Pest-USA-Lawrenceville-GA-Failed-to-get-rid-of-bedbugs-wont-give-a-refund-Lawrence-894824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

You should educate yourself on bed bugs..

AUTHOR: Southern Chemical and Equipment LLC - (USA)

Bed Bugs are one of the worst infestations to treat, and it is very rare to get any kind of guarantee on a bed bug job because reinfestation BY THE TENANT is common.

A tenant has to do exactly what the pest control technician tells them to do if good results are to be expected. Even then, chances of reinfestation are very high.

Bed Bugs are "hitch hikers" and if even one gets back in, you are reinfested.

It is almost impossible to do a proper treatment in a cluttered space.

Now, lets see..."A single mother of limited means"..."with two special needs children"....I can only imagine what kind of nasty conditions were present that prevented the technician from doing a proper treatment.

Furthermore, you CANNOT "move away" from a bedbug infestation, so I can see the level of ignorance in play here. EVERYTHING in the dwelling must be treated. If anything is removed from the dwelling without being treated, the new dwelling will be infested within just a couple of weeks.

Education is the foundation of a bed bug treatment. Any pest control company that does not use a bed bug contract is just stupid. You MUST contractually obligate the tenant to certain tasks and requirements.

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