• Report: #980784

Complaint Review: Teavana

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, December 11, 2012
  • Updated: Tue, December 11, 2012

  • Reported By: KKT — Salem Oregon United States of America
Teavana
Internet United States of America

Teavana product infested with bugs Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I spent ~$70 for 6 tiny tins of iced tea and had it sent as a gift around April 30, 2012.   I found out that the gift recipient used one of the tins partially within a few weeks of receipt then did not use anymore for a few months.  In this time, the unused tins remained sealed. 

She decided a few months later to have some and ALL of the tins were infested with bugs.  Apparently Teavana does not irradiate via UV light or wash the wet tea leaves.  Apparently, the leaves had insect eggs on them that were sealed up and hatched in the tins.  It was absolutely disgusting - larvae and webs in all of the tins including those that had been kept factory sealed.  Thankfully nothing else in the pantry was infested. 

Teavana was contacted multiple times - their response "thank you for letting us know".  No apology, no offer to replace the product, provide a gift certificate or a credit.  The associate closed my "case" then sent a survey about how she did.   I opened a new case and it was immediately closed with a notation that I had already contacted them.  Bottom line - not only did Teavana send an infested product (which was partially used) but they did not stand behind their product when it was called to their attention.

I have now gone into two stores in CO to get assistance.  Same old story - we will take your number and have our district manager call you.  A month later my phone is still silent. 

This report was posted on Ripoff Report on 12/11/2012 07:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Teavana/internet/Teavana-product-infested-with-bugs-Internet-980784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Teavana

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory