- Report: #845447
Report - Rebuttal - Arbitrate
Complaint Review: Tech Value Direct Inc.
Tech Value Direct Inc.115 EMERALD POINTE LANE Mooresville, North Carolina United States of America
Tech Value Direct Inc. Sold me an online product and didn't deliver. Buyer Beware! Mooresville, North Carolina
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I used my credit card to purchase a serial key via their website for Adobe software. I received an invoice stating: "your instructions will be received shortly via the email that you provided" but I never received the instructions. I contacted Josh to notify him of the issue and he told me to look for it the next day and let him know if I didn't get it. When it didn't come, I notified him and didn't hear back from him at all.
I called and left 2 messages stating that I wanted someone to call me back and let me know what was going on. The next day I received an email from someone named Amanda who said that she was on call, and because their office was closed that she could only offer a refund. I told her I would wait until noon of Monday for someone to contact me.
I then waited the rest of Friday, Sat, and Sun. 12:00pm Monday came and went but no one contacted me so I sent them an email and gave them one last chance asking them to respond immediately. An hour later I got a response from Amanda who said that Josh would give me an update that day(Monday). I let her know that it was too late, I gave Josh 5 days to respond to an issue on a $800 dollar purchase. That's MORE than enough time for him to get back to me.
I'm currently waiting for a full refund, but I initiated the dispute process with my card company anyway because Tech Value Direct has shown themselves to be unreliable and untrustworthy. This should be more than enough reason to re-think a purchase from Tech Value Direct.
This report was posted on Ripoff Report on 02/27/2012 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tech-Value-Direct-Inc/Mooresville-North-Carolina-28117/Tech-Value-Direct-Inc-Sold-me-an-online-product-and-didnt-deliver-Buyer-Beware-Moore-845447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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