Buyer Beware! My suggestion to any would be consumer, is to completely avoid Tech Value Direct Inc. (www.techvaluedirect.com) Here's my 100% negative experience with this company:
I used my credit card to purchase a serial key via their website for Adobe software. I received an invoice stating: "your instructions will be received shortly via the email that you provided" but I never received the instructions. I contacted Josh to notify him of the issue and he told me to look for it the next day and let him know if I didn't get it. When it didn't come, I notified him and didn't hear back from him at all.
I called and left 2 messages stating that I wanted someone to call me back and let me know what was going on. The next day I received an email from someone named Amanda who said that she was on call, and because their office was closed that she could only offer a refund. I told her I would wait until noon of Monday for someone to contact me.
I then waited the rest of Friday, Sat, and Sun. 12:00pm Monday came and went but no one contacted me so I sent them an email and gave them one last chance asking them to respond immediately. An hour later I got a response from Amanda who said that Josh would give me an update that day(Monday). I let her know that it was too late, I gave Josh 5 days to respond to an issue on a $800 dollar purchase. That's MORE than enough time for him to get back to me.
I'm currently waiting for a full refund, but I initiated the dispute process with my card company anyway because Tech Value Direct has shown themselves to be unreliable and untrustworthy. This should be more than enough reason to re-think a purchase from Tech Value Direct.