- Report: #967628
Report - Rebuttal - Arbitrate
Complaint Review: Tech Value Direct
Tech Value Direct19706 One Norman Boulevard, Suite #239, Internet United States of America
Tech Value Direct did not deliver purchased goods. Internet
I contacted TVD 3 weeks after the purchase as I had not received the software, I was promised a tracking number in their next email. That email never came. I then replied 5 times to find out if there had been any updates with the progress of the shipment, I got my reply on August 7th (2 months after purchase) advising that they are awaiting a call from FEDEX in regards to the shipment. I continued to contact them for further information and on August 30th TVD advised that they will re-issue the product to us.
With the re-issue of the software I requested to be given the tracking number for this parcel so that I could track its progress. I received the FEDEX tracking number on Sept 6th. I logged onto the FEDEX site and noticed there was no progress made, I contacted FEDEX to see what the hold up was, their reply was "The sender has not scheduled a pick up for this parcel - it is still on their premises" I contacted TVD asking why FEDEX hasn't been in to pick up that parcel. Sept 14th TVD's reply, advising that I would receive the software with in the week.
On Sept 24th, after several emails in regards to the FEDEX tracking system we received a parcel from TVD. It was one single CS5.5 Design standard disk, no serial number. I was waiting for individual packaged sets with 5 individual serial numbers. I requested a refund!
On October 4th, again after several emails, TVD advised that they had processed a refund. I waited 5 business days for it to go through.... nothing. I emailed them requesting a refund number... and received it October 21st. That was it! I contacted AMEX and sent them all the emails and information with TVD and go refunded.
Tech Value Direct's customer service team were lacking - it took 3 of my emails to 1 of theirs.
Tech Value Direct never followed through with their promises to send through information.
Tech Value Direct never sent the goods that we purchased, but they were quick to bill us ~$5000 for it
Choosing to shop with Tech Value Direct was the biggest mistake that has spanned from Jun 4th until Today Nov 11, when AMEX granted my request for a refund, and from my experience I highly recommend shopping elsewhere
This report was posted on Ripoff Report on 11/11/2012 12:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tech-Value-Direct/internet/Tech-Value-Direct-did-not-deliver-purchased-goods-Internet-967628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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