- Report: #348559
Report - Rebuttal - Arbitrate
Complaint Review: Techon Digital
Techon DigitalSecret Location Internet U.S.A.
Techon Digital Aka Starlight Camera Upsells you, rude customer support, bunch of poorly-English speaking fools!! Brooklyn New York Internet
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I receive an email to contact them to confirm my order, so I do the next morning. The representative was very supportive at first, confirming all of my information was correct to send the camera, until he started to try to upsell me on OVERPRICED accesories. First he tried to provide me with a memory card, but I told him that I already had a 4GB SD card that would fit enough photos. He then tells me that I require an additional longer-lasting battery, because the one that comes included only lasts 15-20 minutes or 20 pictures. I immediately disbelieved him because I knew from past experience with Nikon that they don't sell batteries that run out quickly (and for such a good camera), and so I told him to just ship the camera how it is. He then told me that it would take 3 - 4 weeks to process the order, then ended the call by saying "Thank you for your money." before hanging up.
I was shocked at the result of this call, so I decided to cancel my order. Fortunately, thanks to my social engineering skills, I was able to do so without a hassle.
I immediately called again and got connected to another rep, and I greeted him by asking "How are you doing today, sir?". He replied that he was really busy.. yeah right.. scamming people out of their own hard earned money! >:(
After greeting the representative, I had established a solid positive attitude with him, so that he doesn't get all rude on me (and apparently it worked). I then asked to cancel my order because I no longer felt the need for the camera. He then went ahead to cancel it immediately. While I was still on the call, I received an email saying that the order was cancelled because it was on backorder.. yeah right!
Immediately, I called my credit card company to immediately replace my credit card with a new number, and to be on the look out for any attempts on the old card.
This was the first time ever since I have had a problem with a business with e-Commerce, and hopefully, with the help of Ripoff Report, it would be my last.
Thank you, and I hope this has helped you get away from those illegal Indian scums that are Techon Digital aka Starlight Camera and probably Everyprice.com!!
This report was posted on Ripoff Report on 07/08/2008 12:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Techon-Digital/internet/Techon-Digital-Aka-Starlight-Camera-Upsells-you-rude-customer-support-bunch-of-poorly-En-348559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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