• Report: #762031

Complaint Review: Tek-Micro.com

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  • Submitted: Sun, August 07, 2011
  • Updated: Mon, August 15, 2011

  • Reported By: Harold — Floral City Florida United States of America
Tek-Micro.com
Internet United States of America

Tek-Micro.com Deceptive Advertising at its Best! Internet

*Consumer Comment: Report them.

*Author of original report: They're wrong again!

*UPDATE Employee: wrong accusation

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I was shopping for a new Windows XP Pro operating system, in the original unopened retail box, to include as a gift with a new computer that I built, recently.  I happened to find an ad from Tek-Micro showing a big picture of exactly what I was looking for.  There it was.  It showed a brand new Microsoft XP Professional retail box.  A smaller second picture showed the back side of what looked like a standard Microsoft operating system CD with new COA, in a new plastic covered package that I recognized from buying many operating systems in the past.

I checked the ad, noting the usual multitude of paragraphs containing Microsoft features, system requirements, a product video by Microsoft telling how great Windows XP is, and more importantly, the fact that the product being sold was a "new" Microsoft, full installation XP Pro package. [continued below]....
.....  I ordered it.

When the package came, I found it was not the "new" Windows XP retail box as shown in the ad.  It was a plain brown corrigated cardboard box.  The box didn't contain a new genuine Microsoft XP Pro CD.  It held a Dell reinstallation CD.  It also didn't contain a new, unused COA.  It had an obviously peeled off, used COA from some previous install.

Not only was none of what I received, fit for the gift I had intended to include with a new computer, but I had found similar offers of Dell reinstallation CDs being sold, while shopping for the new XP Pro system, for much less money.  I had skipped over these cheaper reinstall CDs to get a "new" genuine Microsoft OS.

Contacting the company had little effect.  Some customer service guy named Victor, pretty much said it was my fault, because halfway down the second page of the ad, in fine print said that the picture on the first page was a representation.  Of course it was a representation.  It happened to be representing exactly what I was looking for.  But it's not what I got!

My repeated complaints about the deceptiveness of their ad was getting no where, so in frustration, I decided to stop arguing about it with someone who obviously wasn't going to change anything and create this Ripoff Report, instead.  I only hope that others might notice this report before buying into Tek-Micro's plan to fleece more of the public with their "spin" advertising ethics.

This report was posted on Ripoff Report on 08/07/2011 07:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tek-Microcom/internet/Tek-Microcom-Deceptive-Advertising-at-its-Best-Internet-762031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Report them.

AUTHOR: Flynrider - (USA)

   You may want to let Microsoft know about this.  They take a dim view of OEM license abuse.   The fact that they are reselling Dell OEM CDs (and they're not Dell) would raise red flags.   If you're correct that the COA was used on another machine, that would also invalidate the OEM license.   An OEM version can be installed only on the original machine and cannot be transferred to any other machine, even if it is no longer in use on the original machine (unlike the retail version).


 

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#2 Author of original report

They're wrong again!

AUTHOR: Harold - (United States of America)

Tek-Micro's ad is deceptive.  The picture I included was taken from their ad.  If you order it, that's not what you get.  The explanation, in finer print, located much further down the ad, says that it's a representation.  It looked like it represented an new, original, genuine Microsoft XP Pro, full install CD, which was exactly what I was looking for.  The explanation says that what they are selling is "Exactly" like the second picture.  But the second picture is very small and difficult to see.  It's hard to tell that it's actually a Dell reinstallation CD.  The second picture also shows a new product in unbroken shrink wrap.  The ad even lists the condition of the product as "New".

It is not new.  The COA was peeled off another computer and resold as new.  Neither COA, nor CD came in an unbroken sealed package.  It was unsuitable as a gift and I found several ads for exactly what Tek-Micro was actually selling for much less money.  I showed them one of the ads suggesting it would be fair to make up the difference.  I also told them that they needed to correct their ad, so it wasn't tricking buyers into purchasing a Dell Reinstall CD and used COA, instead of a new retail Microsoft XP Pro CD.

Last, I never asked them for a refund.  I'll make use of that CD on some computer rebuild, but not as the gift I had intended.  It just cost me an extra $28 to find out that Tek-Micro marketing isn't what I assumed an honest vendor would post.  All I asked them to do was to modify their advertisement, so it wasn't as deceptive.  But they wouldn't.  It's still there.  $4 cheaper today, but still as deceptive as ever.  Yeah...  Try telling me that's not a ripoff!
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#3 UPDATE Employee

wrong accusation

AUTHOR: Tek-Micro.com - (United States of America)

We did explain very well to a customer that this product is another version of OEM that is not a retail box as they can see on the description when you check our website there's a print on just the first page not 2nd page as he mentioned on his report, we indicate a meaning of OEM on the same page. Please see the link: http://bit.ly/nCiV2X or read below...

"This product is exactly as pictured in the second photo.  The first box
photo is for representation use only.  This product is a full OEM
version which can be installed on any PC as a full version.  The License
does NOT say Dell.  This is a full license.  Please make sure you
qualify to purchase OEM software by reading Microsoft OEM Licensing
agreements.  The product will update, activate and work exactly as the
retail boxed version.  However, you will not be able to use OEM software
to perform an Upgrade from a previous version of Windows.  If you have
Windows 2000 and use this program, this program will delete all your
previous information and load as a full clean version."
 

A customer is not willing to return the item, he still keeps the CD while we offered him a full refund even though it's not our fault. We offered him a replacement disk which is another version of OEM and it is Hologram disk which is much expensive than the one he purchase but he ignored that.

so I think there's no rip off happened between Tek-Micro.com and to this customer. I suggest that you read the description first not just looking at the picture, don't just buy if you don't know, or you can call the company first to verify the item that you are going to buy! This is a False accusation!

We do 100% money back guarantee, we've been in the business since 2002 and we don't rip off customers, we value our customers! Thanks for the false accusation!


Victor
Customer Service
www.tek-micro.com
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