• Report: #456578

Complaint Review: Telecheck

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  • Submitted: Fri, May 29, 2009
  • Updated: Mon, August 03, 2009

  • Reported By:Pueblo Colorado
Telecheck
5251 Wetheimer Rd Houston, Texas U.S.A.

Telecheck Determined to ruin my check-writing priviledge for no apparent reason, Telecheck should be stopped for knowingly ruining people,s good name and reputation, Houston Texas

*Consumer Suggestion: Contact First Data, who owns TeleCheck

*Consumer Comment: Similar

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What has happened to the Justice for all attitude of our American Court System? Why isn't something done about people who knowingly set out to ruin lives and reputations?

Recently I wrote three checks to firms that I have done business with for at least ten years. All three were denied by telecheck, even though they weren't denied the last time I presented checks at these same firms. Although I was told that they had no negative information on me when I phoned them. I was told that it could be that it was because of the number of the check, (1849) The unusual amount of the check ($55.95)or I had no prior dealings with telecheck and would have to let time proove my check-writing habits.

First of all, the check number shows only that I have had this account for some time as the number is so high. Second, an amount of $55.95 is a very normal amount. Not a lot, and could be for gas, groceries, or any number of daily expenses. And third, My credit is not theirs to question as I am not asking for a a loan or anything else.

How is it possible that they can ruin a persons good name with their defaming reports? It doesn't take long for word to get round town that one was denied check writing priviledges. What if this were an emergency and I needed money for say--- medicine, out of town and had no cash, no credit cards and no-one to borrow from? What then. In this day and age of stolen identities, this could be a real problem and conceivably could land a person in jail because of their actions. Something needs to be done.

Lana
Pueblo, Colorado
U.S.A.


This report was posted on Ripoff Report on 05/29/2009 11:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Telecheck/Houston-Texas-77056/Telecheck-Determined-to-ruin-my-check-writing-priviledge-for-no-apparent-reason-Telecheck-456578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Contact First Data, who owns TeleCheck

AUTHOR: Mark - (U.S.A.)

I have recently had a bad experience with TeleCheck myself, and found it appalling that the customer service agents there have absolutely no responsibility for correcting mistakes when they are brought to their attention.

I have been working on my situation for nearly two months, and got sick of getting no where and getting lied to with their customer service personnel. Did a little research and found that First Data owns TeleCheck, and Kohlberg Kravis Roberts and Co owns First Data.

I called KKR, and was given the following contact information for consumer feedback / complaints:

It is a company called Kekst & Co (1-212-521-4800) - ask for Ruth E. Pachman

In calling them, they seemed to have no interest in dealing with me, but were also nice enough to promise to have someone return my call, or have someone at First Data respond to me. This was on Friday July 31, 2009. Today, Aug 03, 2009 I received a call from First Data with a promise that they would make the necessary calls to have my dispute handled as soon as possible. It was originally filed on June 15, 2009.

The person at First Data who called me is:

Dana (First Data) and her number is: 1-303-967-7549

I recommend that anyone who has issues with Telecheck use these numbers, and start pushing back on these crooks who seemingly have no one to answer to when determining how to deal with consumers.

The more these people have to waste their time answering to consumers who are unfairly treated, the faster they will put means in place to correct this.

Mark
Vgolfmaster@hotmail.com
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#2 Consumer Comment

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AUTHOR: Renee - (U.S.A.)

I opened up a bank account and had no troubles for several weeks. Then for some reason my checks started getting declined everywhere I went. Every time I called the bank they informed me my account was in good standing and had plenty of money to cover these checks I was attempting to write. The bank said I needed to contact the check verification company and take it up with them. I started calling Telecheck and was told that I had negative information on file from my bank. I stated that I've talked to my bank several times and they told me I'm in good standing. Telecheck basically said they had negative information from my bank and they weren't going to change it. So then I called the bank and informed them of what Telecheck told me, my bank said they have NO record of sending any negative information to Telecheck and that is not their normal practice. The lady at the bank told me to contact Telecheck and verify that this information was sent to them from the bank. I did so and Telecheck said yes it was from the bank, I explained that my bank said they don't report anything directly to them, they basically called me a liar. So I called the lady back at the bank, she was as frustrated as I was, she decided to do a 3-way call with Telecheck. We did that and even talking to the bank, they wouldn't remove this negative information from my file! What we finally figured out was that the account number had been recycled so quickly by the bank, it was still active in Telecheck's data base as being a negative account. Telecheck refused to remove the information so the bank just gave me a new account number. It was crazy how they refused to do the right thing even after talking with the banker!
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