• Report: #342363

Complaint Review: Telecheck

  • Submitted: Fri, June 20, 2008
  • Updated: Fri, June 20, 2008

  • Reported By:Cortland Ohio
Telecheck
http://www.firstdata.com/support/telecheck_consumer_services/index.htm Houston, Texas U.S.A.

Telecheck - Walmart, Borders, CVS Check erroneously declined due to Telecheck database error Houston Texas

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On 6/13/2008, a check for $158.65 was declined by Walmart by Telecheck. The teller gave me a ticket with an 800 # to call. I knew there was nothing wrong with the checking account; plenty of money in the bank; same checking account since 1994 & no bounced checks. Perturbed, gave the cashier a credit card & resigned myself to not shop at Walmart again. Which is a good thing for me as I probably employ at least (3) people a month with the money I spend there. The same thing happened at Border's yesterday (6/19/2008) so I decided to call Telecheck. The 800 # prompts for the routing & account #'s, phone number, etc., finally get a live person & they make you repeat the same information all over again. Already extremely vexed, get a fellow who was less than civil, wanting yet even more information! I had to go retrieve my husband's driver's license, came back to give it & he had hung up. Had to go through the entire process again & to make a long story short was told that there was another file attached to mine (presumably bad) & that it would take (3) days to correct the problem. The girl that delivered this news was polite & apologetic; however, I am still never going to shop at Walmart & will most likely take my business to a book store that doesn't use Telecheck (I will be looking for the Telecheck logo).

Actually, cash is probably a very good thing... starve the databases!

Linda
Cortland, Ohio
U.S.A.

This report was posted on Ripoff Report on 06/20/2008 11:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Telecheck/Houston-Texas/Telecheck-Walmart-Borders-CVS-Check-erroneously-declined-due-to-Telecheck-database-err-342363. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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