• Report: #290625

Complaint Review: Telecheck/TRS Recovery Services

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  • Submitted: Tue, December 11, 2007
  • Updated: Mon, December 17, 2007

  • Reported By:Detroit Michigan
Telecheck/TRS Recovery Services
5251 Westheimer, Ste 100 Houston, Texas U.S.A.

Telecheck/TRS Recovery Services Telecheck approved Fraudulent checks and now they want payment from me!!!! Houston Texas

*UPDATE EX-employee responds: Just trying suing them..............

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On or around September 20, I received a telephone call from a representative from Telecheck services it went as followed: !Hello this is telecheck and we want payment for the bounce checks that you wrote! I explained to the representative that I do not write checks and that this has to be a msitake.

After speaking with the agent further I found that I am a victmin of check fraud. I did my own investigation, and found that the fraudulent checks that were written are templates that anyone can download off the internet, I was livid, I have tried numerous times to contact Telecheck Services, and request copies of the fake checks.

So that I may contact the different companies and provide them with the proper documentation necessary to clear my name.My request has fallen on deaf ears. In the meantime Telecheck has reported these fraudulent bounced checks to all 3 major creditors, which in turn I had to contact and inform them of the situation at hand.

These events occured in late August and early September, and I am still waiting for copies of the checks, it is now December, I have contacted the FTC and the Attorney General office in regards to this request from this company. However Telecheck agents have continually harassed me regarding payment for these fake checks.

Livid in Detroit

Sandra
Detroit, Michigan
U.S.A.

This report was posted on Ripoff Report on 12/11/2007 12:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/TelecheckTRS-Recovery-Services/Houston-Texas-77056/TelecheckTRS-Recovery-Services-Telecheck-approved-Fraudulent-checks-and-now-they-want-pay-290625. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Just trying suing them..............

AUTHOR: Mariel - (U.S.A.)

I used to work there and realized I hated the company. They are so disorganized and hardly make any changes towards the organization's behavior or culture. The ONE department responsible for receiving faxes and letters is so slow with responding to faxes, sending out correspondence, etc. etc. SLOW IN PRODUCTION I TELL YOU!! About half the consumers I spoke to that had to fax a document would say things like "I faxed this 1 month ago, 2 weeks ago, etc., etc." So many consumers never got their problem resolved.


The problem is, when ONE department such as the research dept. is SLOW IN PRODUCTION AND DOES NOT RESPOND TO CONSUMER DOCUMENTS SUCH AS REQUESTS AND FAXES (it happened way, way too much), it ruins it for the other departments and causes their production time to slow down because of their slack. Employees from the customer service department has to speak to and hear the complaints and frustration from consumers (I DONT' BLAME THEM) for longer times than expected(calls from consumers have to adhere to a performance standard goal where the call has to be finished in a certain amount of time) because the RESEARCH dept. does not get off their A**ES or they don't hire enough people to respond to customer requests and faxes at a much faster pace!!!! So their SLOW PRODUCTION OR NO PRODUCTION was ruining it for the customer service dept. who has to be the one to tell the consumers "I'm sorry, your requests or fax has not been processed." Then the complaints start after we tell them the bad news. Also, we ended up having to tell them to request or fax again!!! Because of the complaints and the repeated info we had to tell consumers, our calls with them would end up being too long!!

IN THE END, THIS COMPANY STRUCTURE IS SO DISORGANIZED. THEY NEEDED NEW MANAGERS OR BETTER HIGHER-LEVEL MANAGERS THAT KNEW HOW TO CHANGE ORGANIZATIONAL BEHAVIOR AND STRUCTURE TO REACH GOALS, BUT WAIT, I DON'T THINK RESPONDING TO CONSUMER REQUESTS IN A REASONABLE TIME IS A GOAL IN THEIR STRATEGY!!??
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