• Report: #841545

Complaint Review: Teleflora

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  • Submitted: Sat, February 18, 2012
  • Updated: Sat, February 18, 2012

  • Reported By: baseballmom3510 — Glenwood Maryland United States of America
Teleflora
Internet United States of America

Teleflora Happy Birthday, Mom......NOT.........Flowers not delivered Internet, Internet

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We rely on florists to deliver things in a timely manner since flowers are sent for events: birthdays, holidays, weddings, funerals...........Well, Teleflora does not take the commitment to prompt delivery seriously at all.  Case in point:

Mom's birthday is February 17 (not Valentine's day, as a matter of fact, 3 days past).  I order her a lovely arrangement of flowers from teleflora on February 15 with a delivery date of February 17 (mind you, she is in FL, I am in MD).  Teleflora has my contact info, all is well with the order, or so I think.  Late afternoon on the 17th I contact Mom...........botom line, NO flowers!!  I contact teleflora and am told it was because of the high volume.  REALLY????  I mean, we are 3 days post Valentine's Day!!!  They will be delivered no later than 11AM on the following day.  I ask to speak with a supervisor...I am placated, told that the supervisor is "busy" and will call back by 8PM--that didn't happen--surprised???

February 18, 11AM, no delivery...another call to teleflora (their title does not deserve capitalization) and I am told that they will be delivered by 5PM.  Who is the local florist??? The can't/won't tell me.  By this time, Living Social, whose voucher I am using, have been contacted twice.  By 5PM, still no flowers, another call, on hold for 45 minutes waiting to speak with a supervisor, I cancel my order and am given a 50% off coupon for my next order.  There will be NO next order. This was my first and LAST encounter with this sad excuse of a company.

I have again contacted Living Social.  I have also sent letters to the company's president, chairman, and COO as well as to the BBB and Consumer reports.

My advice:::::  Do not waste your time on this company.  They do not follow through, their customer service, if you can call it that, is horrible.  I am in the health care industry and customer service is imperative...we are expected to excel to the point of "Service Excellence".  teleflora strives to meet the standard of " no service, customer's don't count"!!

This report was posted on Ripoff Report on 02/18/2012 07:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Teleflora/internet/Teleflora-Happy-Birthday-MomNOTFlowers-not-delivered-Internet-Internet-841545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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