• Report: #152738

Complaint Review: Telesolutions Internatinal - UMA - Braiden Harvey - Matt Aquin

  • Submitted: Sat, August 06, 2005
  • Updated: Thu, November 22, 2012

  • Reported By:Winnipeg Manitoba
Telesolutions Internatinal - UMA - Braiden Harvey - Matt Aquin
263 Henderson Hwy Winnipeg, Manitoba Canada

Telesolutions Internatinal - UMA - Braiden Harvey - Matt Aquin Employee comments, ripoff Winnipeg Manitoba

*UPDATE Employee: Braiden is an ex convict

*UPDATE Employee: Untrue Accusations

*UPDATE Employee: Untrue Accusations

*UPDATE Employee: Untrue Accusations

*UPDATE Employee: Untrue Accusations

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I've been working at TSI for 4 years and let me say it's coming to an end. As far as TSRing goes, I never had the problems that others had on this site. The problem starts in the closing room.

Back a few years ago, it was NOT legit. The payments were 12 payments of 66.65. Most customers were told it was 1 payment of 66.65 or thought it was 6.65 due to fast talking. We had any magazine you wanted even though we didn't, and everyone was happy throwing s**t to the wall and seeing what would stick.

"How many 70's, 80's or 90's can we get?" yells our sketchy owners and managers. What is 70's, 80's and 90's....how many people we can take 66.65 for in one day, or now it's 16 payments of 62.40. So 70 is the goal. Anything over is more money for our a$$ kissing manager. Braiden Harvey, our owner, thinks he's Donald Trump, when Mr. Trump makes an honest living. But don't worry Braiden, you'll beat him to the head rug. Brent Harvey, well your cool. You don't seem all about money, just your girlfriend Pam(secretary).

In 4 years I've been there we've gone from "TSI", to "IMA", and now it's "UMA". It was the "All Cash 50'000 Sweepstakes", "Dream Come True Sweepstakes" and now it's "Dream of a Lifetime Sweepstakes" yeah good luck in your lifetime trying to restablish your credit.

We work like dogs and put up with s**t to sell a service where we have everything against us. Nobody likes to be harrassed to buy something. How many times have you told a sales person in a store "just looking, thanks" and you can't even look. You just give us your credit card number and wait for some package in 3-5 days. No telephone #, E-mail, or web site cause well you would NOT take it. Hell, they can't even give US the full list to sell the magazines YOU would want. Take these for now and change them later, we have what you want on the list....probably NOT!

There is no compasion for customers in there financial situations, 3 kids, single mother, works 2 jobs to support her family, and we get in sh*t for trying to give her the best and lowest payment plan to fit her budget. Now if I'm not mistaken, our goal is to make the customer happy and want to stay paying for the service. But when you harrass someone into paying 62.40, 16x's in their type of situation you going nowhere. We probably didn't have the magazines you wanted anyway, and now they feel pressured because you have their credit card.

Oh yeah by the way, everyone in that office can see your credit card... hell, we used to write them down on paper before. We have a Code of Ethics at work but you wouldn't know it exisits unless you look for it. It was never read to us, nor did we sign anything. WHY??? one of the codes is "treat customers as you would like to be treated" and "the customer has a right to confidentiality" when we tell them their information is seen as X's like an ATM machine. Up until a year or so ago, all owners and managers saw was LIES=$$$$$.

Today, we work off computers and digitally record all of our calls. It has gotten somewhat legit, so in return when we don't get those 70's, we are treated like garbage. Nobody wants the service to start with anymore because we can't lie or con you. You will know the payments now, but who knows what's in the "actual" list. Most people cancel when they hear the payments first before you get their credit card, so as you know that's why there is no web site... we would have no hits.

I always love to see a manager not make money because they and tell us it's easy, but of course they have to say that, and when your working hard and not getting it "done" as they say, they mock you saying things like a new person can close nore than you. Great motivator guys and they want us to make them money. SUCK IT!!! I make enough money to be fine so my goal is to not make any for you. "Treat people the way you want to be treated" is our code of ethic, but if they can't imply that on their own employees, good luck to someone who they don't know on the phone.

As far as Matt Aquin goes, he tells more lies than Bill Clinton. Matt just looks for approval from anyone he can get and of course TSI is his only home. He actually comes there and walks the halls on the shift he dosen't work waiting for someone to talk to. Enough a$$ kissing though and Matt made it to manager. Truth is, he was annoying in the closer room an now Braiden can give him more s**t now cause that's who Matt answers to.

It's just to bad some of us see the truth about the company, while others have lied so much (Braiden,Brent and managers) that they actually believe SH*T they preach! WAKE UP!!!

Thanks and I shall rerturn next month for MY TSI Newsletter.

Logan
Winnipeg, Manitoba
Canada

This report was posted on Ripoff Report on 08/06/2005 11:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Telesolutions-Internatinal-UMA-Braiden-Harvey-Matt-Aquin/Winnipeg-Manitoba/Telesolutions-Internatinal-UMA-Braiden-Harvey-Matt-Aquin-Employee-comments-ripoff-W-152738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Braiden is an ex convict

AUTHOR: winnipeg.wendy - (Canada)

The employee ranting is more than likely Brayden's cell mate and is probably Braiden's personal b***h , seeing how he whines and licks Braiden's balls and bum hole Yes this company is a scam they rip off employees, the employees writing in to protect their jobs are worried that tele solutions may soon shut down, because Braiden is being condominiums on Mc PHillips street to prepare himself All the owners and managers should all be locked behind bars where they belong
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#2 UPDATE Employee

Untrue Accusations

AUTHOR: Fixalie - (Canada)

I work at this establishment, and am not in agreeance with some things said. If you are going to report issues, make sure the issues are accurate.

I have covered all areas and positions they speak of in the company and have never had to lie to do a good job. It's called, customer service. Anyone caught lying and who continues to lie is fired. I have been a TSR, CLOSER and QC (quality control).

I have caught people being sketchy and have reported them to the boss. The boss has dealt with them and they've had to change the things they say or no longer work for the company.

It is completely untrue that customers are lied to and the company isn't true about the information given. Some of the information you provided is accurate but a lot of the information in not true or correct. Sometimes customers don't pay attention and that's where the problems come in. They are explained the price, length of the service, what they will receive, a sweepstakes entry, a diamond watch and an order number at the end of the call. It is not our fault if someone isn't paying attention to what is said.

Calls are recorded to provide accurate information on our part, as well as the customers part and the fact that the customer fully understands what they are doing too. Employees are telling the truth and cover every aspect of the script provided for them.

The reason why a script is made is so employers can somewhat control what is being said on a call. Making sure customers get all the information they need for they're order and that they understand every aspect of the order they are making. No one person can be forced to purchase something they don't want to purchase. Our customers are not lied to and they should understand everything they are doing, just as if they are in a store handing they're credit card to someone to pay for something.

Customers have the right to cancel orders. But realistically speaking, why would they? We don't walk into a store on average and decide to by a magazine and then later take the magazine back to the store. Sometimes but not usually. Why would any store take back a magazine that has been read? And why would someone order a magazine they don't want? Right?

It all boils down to buyers feeling bad about spending the money they've just spent, as we all do from time to time. But that doesn't make our company a bad company. It just means that people feel bad about what they've purchased and want to complain. They know that if they don't have a legitimate reason for wanting to return something, there are going to be questions and they don't want to have to answer any.

As for people who have only worked there for a short amount of any time. You haven't worked there long enough to even understand how anything works. The life of a salesman is a hard one and this isn't like walking into a car company where as a car salesman, the customer walked into your store to buy something from you. We are getting in contact with people to pitch them something that everyone picks up from time to time. Magazines! We all read them. I don't care who you are, we all do! But the reason why we have rebuttals is just to be able to provide every customer with all the information about the service that we can. Otherwise the customer would know nothing and why would you buy anything you don't know anything about. That's the point of a rebuttal.

Everyone may not be able to handle being a sales person and that's fine. But don't be so critical of people who can handle it. Everyones gotta be good at something, otherwise we'd have a world of people walking around unable to hold jobs because they aren't good at anything.

We don't hold cheques from people because they don't work for us anymore or at all. Remember that we have many employees and payroll is only so many people. The way it works is that employees have specific days they can pick up their cheques on and that's all there is to it. If payroll had to deal with making cheques for people working for the company and people no longer working for the company, they'd be too busy all the time and then their job would be too stressful. They have specific days for currently working staff and non-working staff. It jstt makes people angry because they can't have what they want, when they want it.

Our boss is a good boss, which I and many respect.

We are a legitimate company and always will be. We provide a legitimate service to customers as any other company does. We do not lie, or keep peoples money. Think about everything before you complain about something. Although there is freedom of speech, it's just childish to complain for no reason and a big waste of time.

If you don't have anything nice to say, don't say anything at all. Treat others as you wish to be treated.

Thank you for your time
Staff of Telesolutions
Respond to this report!
What's this?

#3 UPDATE Employee

Untrue Accusations

AUTHOR: Fixalie - (Canada)

I work at this establishment, and am not in agreeance with some things said. If you are going to report issues, make sure the issues are accurate.

I have covered all areas and positions they speak of in the company and have never had to lie to do a good job. It's called, customer service. Anyone caught lying and who continues to lie is fired. I have been a TSR, CLOSER and QC (quality control).

I have caught people being sketchy and have reported them to the boss. The boss has dealt with them and they've had to change the things they say or no longer work for the company.

It is completely untrue that customers are lied to and the company isn't true about the information given. Some of the information you provided is accurate but a lot of the information in not true or correct. Sometimes customers don't pay attention and that's where the problems come in. They are explained the price, length of the service, what they will receive, a sweepstakes entry, a diamond watch and an order number at the end of the call. It is not our fault if someone isn't paying attention to what is said.

Calls are recorded to provide accurate information on our part, as well as the customers part and the fact that the customer fully understands what they are doing too. Employees are telling the truth and cover every aspect of the script provided for them.

The reason why a script is made is so employers can somewhat control what is being said on a call. Making sure customers get all the information they need for they're order and that they understand every aspect of the order they are making. No one person can be forced to purchase something they don't want to purchase. Our customers are not lied to and they should understand everything they are doing, just as if they are in a store handing they're credit card to someone to pay for something.

Customers have the right to cancel orders. But realistically speaking, why would they? We don't walk into a store on average and decide to by a magazine and then later take the magazine back to the store. Sometimes but not usually. Why would any store take back a magazine that has been read? And why would someone order a magazine they don't want? Right?

It all boils down to buyers feeling bad about spending the money they've just spent, as we all do from time to time. But that doesn't make our company a bad company. It just means that people feel bad about what they've purchased and want to complain. They know that if they don't have a legitimate reason for wanting to return something, there are going to be questions and they don't want to have to answer any.

As for people who have only worked there for a short amount of any time. You haven't worked there long enough to even understand how anything works. The life of a salesman is a hard one and this isn't like walking into a car company where as a car salesman, the customer walked into your store to buy something from you. We are getting in contact with people to pitch them something that everyone picks up from time to time. Magazines! We all read them. I don't care who you are, we all do! But the reason why we have rebuttals is just to be able to provide every customer with all the information about the service that we can. Otherwise the customer would know nothing and why would you buy anything you don't know anything about. That's the point of a rebuttal.

Everyone may not be able to handle being a sales person and that's fine. But don't be so critical of people who can handle it. Everyones gotta be good at something, otherwise we'd have a world of people walking around unable to hold jobs because they aren't good at anything.

We don't hold cheques from people because they don't work for us anymore or at all. Remember that we have many employees and payroll is only so many people. The way it works is that employees have specific days they can pick up their cheques on and that's all there is to it. If payroll had to deal with making cheques for people working for the company and people no longer working for the company, they'd be too busy all the time and then their job would be too stressful. They have specific days for currently working staff and non-working staff. It jstt makes people angry because they can't have what they want, when they want it.

Our boss is a good boss, which I and many respect.

We are a legitimate company and always will be. We provide a legitimate service to customers as any other company does. We do not lie, or keep peoples money. Think about everything before you complain about something. Although there is freedom of speech, it's just childish to complain for no reason and a big waste of time.

If you don't have anything nice to say, don't say anything at all. Treat others as you wish to be treated.

Thank you for your time
Staff of Telesolutions
Respond to this report!
What's this?

#4 UPDATE Employee

Untrue Accusations

AUTHOR: Fixalie - (Canada)

I work at this establishment, and am not in agreeance with some things said. If you are going to report issues, make sure the issues are accurate.

I have covered all areas and positions they speak of in the company and have never had to lie to do a good job. It's called, customer service. Anyone caught lying and who continues to lie is fired. I have been a TSR, CLOSER and QC (quality control).

I have caught people being sketchy and have reported them to the boss. The boss has dealt with them and they've had to change the things they say or no longer work for the company.

It is completely untrue that customers are lied to and the company isn't true about the information given. Some of the information you provided is accurate but a lot of the information in not true or correct. Sometimes customers don't pay attention and that's where the problems come in. They are explained the price, length of the service, what they will receive, a sweepstakes entry, a diamond watch and an order number at the end of the call. It is not our fault if someone isn't paying attention to what is said.

Calls are recorded to provide accurate information on our part, as well as the customers part and the fact that the customer fully understands what they are doing too. Employees are telling the truth and cover every aspect of the script provided for them.

The reason why a script is made is so employers can somewhat control what is being said on a call. Making sure customers get all the information they need for they're order and that they understand every aspect of the order they are making. No one person can be forced to purchase something they don't want to purchase. Our customers are not lied to and they should understand everything they are doing, just as if they are in a store handing they're credit card to someone to pay for something.

Customers have the right to cancel orders. But realistically speaking, why would they? We don't walk into a store on average and decide to by a magazine and then later take the magazine back to the store. Sometimes but not usually. Why would any store take back a magazine that has been read? And why would someone order a magazine they don't want? Right?

It all boils down to buyers feeling bad about spending the money they've just spent, as we all do from time to time. But that doesn't make our company a bad company. It just means that people feel bad about what they've purchased and want to complain. They know that if they don't have a legitimate reason for wanting to return something, there are going to be questions and they don't want to have to answer any.

As for people who have only worked there for a short amount of any time. You haven't worked there long enough to even understand how anything works. The life of a salesman is a hard one and this isn't like walking into a car company where as a car salesman, the customer walked into your store to buy something from you. We are getting in contact with people to pitch them something that everyone picks up from time to time. Magazines! We all read them. I don't care who you are, we all do! But the reason why we have rebuttals is just to be able to provide every customer with all the information about the service that we can. Otherwise the customer would know nothing and why would you buy anything you don't know anything about. That's the point of a rebuttal.

Everyone may not be able to handle being a sales person and that's fine. But don't be so critical of people who can handle it. Everyones gotta be good at something, otherwise we'd have a world of people walking around unable to hold jobs because they aren't good at anything.

We don't hold cheques from people because they don't work for us anymore or at all. Remember that we have many employees and payroll is only so many people. The way it works is that employees have specific days they can pick up their cheques on and that's all there is to it. If payroll had to deal with making cheques for people working for the company and people no longer working for the company, they'd be too busy all the time and then their job would be too stressful. They have specific days for currently working staff and non-working staff. It jstt makes people angry because they can't have what they want, when they want it.

Our boss is a good boss, which I and many respect.

We are a legitimate company and always will be. We provide a legitimate service to customers as any other company does. We do not lie, or keep peoples money. Think about everything before you complain about something. Although there is freedom of speech, it's just childish to complain for no reason and a big waste of time.

If you don't have anything nice to say, don't say anything at all. Treat others as you wish to be treated.

Thank you for your time
Staff of Telesolutions
Respond to this report!
What's this?

#5 UPDATE Employee

Untrue Accusations

AUTHOR: Fixalie - (Canada)

I work at this establishment, and am not in agreeance with some things said. If you are going to report issues, make sure the issues are accurate.

I have covered all areas and positions they speak of in the company and have never had to lie to do a good job. It's called, customer service. Anyone caught lying and who continues to lie is fired. I have been a TSR, CLOSER and QC (quality control).

I have caught people being sketchy and have reported them to the boss. The boss has dealt with them and they've had to change the things they say or no longer work for the company.

It is completely untrue that customers are lied to and the company isn't true about the information given. Some of the information you provided is accurate but a lot of the information in not true or correct. Sometimes customers don't pay attention and that's where the problems come in. They are explained the price, length of the service, what they will receive, a sweepstakes entry, a diamond watch and an order number at the end of the call. It is not our fault if someone isn't paying attention to what is said.

Calls are recorded to provide accurate information on our part, as well as the customers part and the fact that the customer fully understands what they are doing too. Employees are telling the truth and cover every aspect of the script provided for them.

The reason why a script is made is so employers can somewhat control what is being said on a call. Making sure customers get all the information they need for they're order and that they understand every aspect of the order they are making. No one person can be forced to purchase something they don't want to purchase. Our customers are not lied to and they should understand everything they are doing, just as if they are in a store handing they're credit card to someone to pay for something.

Customers have the right to cancel orders. But realistically speaking, why would they? We don't walk into a store on average and decide to by a magazine and then later take the magazine back to the store. Sometimes but not usually. Why would any store take back a magazine that has been read? And why would someone order a magazine they don't want? Right?

It all boils down to buyers feeling bad about spending the money they've just spent, as we all do from time to time. But that doesn't make our company a bad company. It just means that people feel bad about what they've purchased and want to complain. They know that if they don't have a legitimate reason for wanting to return something, there are going to be questions and they don't want to have to answer any.

As for people who have only worked there for a short amount of any time. You haven't worked there long enough to even understand how anything works. The life of a salesman is a hard one and this isn't like walking into a car company where as a car salesman, the customer walked into your store to buy something from you. We are getting in contact with people to pitch them something that everyone picks up from time to time. Magazines! We all read them. I don't care who you are, we all do! But the reason why we have rebuttals is just to be able to provide every customer with all the information about the service that we can. Otherwise the customer would know nothing and why would you buy anything you don't know anything about. That's the point of a rebuttal.

Everyone may not be able to handle being a sales person and that's fine. But don't be so critical of people who can handle it. Everyones gotta be good at something, otherwise we'd have a world of people walking around unable to hold jobs because they aren't good at anything.

We don't hold cheques from people because they don't work for us anymore or at all. Remember that we have many employees and payroll is only so many people. The way it works is that employees have specific days they can pick up their cheques on and that's all there is to it. If payroll had to deal with making cheques for people working for the company and people no longer working for the company, they'd be too busy all the time and then their job would be too stressful. They have specific days for currently working staff and non-working staff. It jstt makes people angry because they can't have what they want, when they want it.

Our boss is a good boss, which I and many respect.

We are a legitimate company and always will be. We provide a legitimate service to customers as any other company does. We do not lie, or keep peoples money. Think about everything before you complain about something. Although there is freedom of speech, it's just childish to complain for no reason and a big waste of time.

If you don't have anything nice to say, don't say anything at all. Treat others as you wish to be treated.

Thank you for your time
Staff of Telesolutions
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