- Report: #146534
Report - Rebuttal - Arbitrate
Complaint Review: TeliFlex
TeliFlexTeliFlex Holiday; St. Petersburg; St. Petersburg, Florida U.S.A.
TeliFlex, Florida Passport, And Agents Travel Network Failure to honor cancellation requests and Unauthorized Billing Holiday, Florida; St. Petersburg Florida
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I was flabbergasted that there was neither sufficient time to take the free trip upon receipt of information nor was the time span conducive for a timely cancellation, which without satisfying either of them, I would be billed for a trip. I concluded the trip as well as the other offers to be scams to individuals who were careless enough to misread or ignore altogether the details of those special offers.
On Tuesday, April 26, 2005, I proceeded to call the company to let them know I was no longer interested in the trip. When I called, I was prompted by an automated answering service and I followed instructions to cancel, after which I was informed that I had satisfactory cancelled the invitation and the call was disconnected. Although I was contented in knowing I cancelled before the deadline and I moved on. I was upset for having been misled to believe the offer to be legitimate. I also found it strange to not have gotten any type of cancellation confirmation code but I left it alone. As a precautionary measure, I left my account empty incase something were to happen and it did. I'd received my banking statement and it only confirmed my reservation.
The statement showed the trip, for $149.00, to have been debited from my account in addition to an overdraft fee for insufficient funds. After receipt of that information I again immediately called the agency to inform them of the matter on Wednesday, May, 11, 2005. I was unable to reach them from my number, (919) 605-6714, only from a friend's, (919) 512-526. The system would not let my call go through after recognizing my number.
The female representative I spoke with did not have a good disposition during the conversation. She spoke hostile when she informed me that the system did not show a cancellation until the date of Thursday, April 28, 2004, which was the cancellation deadline date causing me to be charged for the trip. She also explained that since the bank failed to make payment and that the system, at that point, showed a cancellation, they would not re-send for payment to my banking account. I informed her of the actual date I cancelled, which was on April 26, 2005, as well of my documentation of such. I also explained to her the damage being done and the unfairness of the company for not honoring my cancellation. I explained to her the damage done and the unfairness of the company for not honoring my cancellation.
She offered no apology or an attempt to rectify the matter. I then asked for her name and she ignored my request. I politely thanked her for her assistance and hung up. Realizing, to my dismay, that I indeed had been scammed, I proceeded to cancel the other free trial offer invitations from TeliFlex and Agents travel Network, and even then I did not receive any type of confirmation cancellation code, which I still thought was odd.
I then followed up with my bank on Friday, May 13, 2005. I explained to them the situation and they satisfied the matter for me by clearing the charges and fees incurred from Florida Passport. Feeling that all I needed to do had been taken care of, I moved on. On Monday, May16, 2005, I received yet another statement for charges for offer I had cancelled from TeliFlex, $49.95 for a phone card I never even used and Agents Travel Network, $59.95 photo cruise ID I never sent info in to be processed. For each charge my account incurred a $34.00 over-draft charge from my bank.
By this time I was furious. I felt all this was totally uncalled for and a major inconvenience to me, keeping me from attending to my necessary responsibilities. I had made up in my mind to let this slide or go unhandled. I felt those companies were going to try to push me to give in and accept their underhanded mistreatment, but I am no ones' fool and I would fight this until the end with whatever time I had to devote until this whole matter had been settled. Being a working college student I did not honestly have the time to engage in petty matters as this. It had gone too far long enough and this was the last straw.
I called TeliFlex on Wednesday, May, 18, 2005. Once again I had to call from a different number because not only would they not let my call go through after recognizing my number, but in the event it did, I was not connected to anyone and if I did, I was hung up on. My last attempt I finally got connected to and spoke with yet another hostile representative, a male representative. He also immediately came at me offensively, especially after I explained to him what I had been faced with, asking, if I knew how many offers I'd received and responded to. What did that have to do with anything? I told him yes, three and went on to name them and the dates they each were cancelled on. I also addressed to him how absurd it was not to have a confirmation cancellation code for any of them. He informed me that I could send a letter to the refund department to get a refund for the service I was charged for but that they did not handle over-draft queries.
I asked for his name but he proceeded to ignore me by giving me a confirmation code, RSTFlWD8, in an attempt to pacify me so I could have one for my records stating the canceling of my TeliFlex trial. Feeling unjustified, knowingly, I kept a record of the documents of everything I had in order to have enough evidence to file a substantiated claim. I tried calling on Monday, May 30, 2005. It being a holiday, I was unable to get through to speak with someone. I made one last attempt to satisfy the matter. I called back on Tuesday.
On that Tuesday, May 31, 2005, I called TeliFlex. I spoke with Anne Robertson I informed her of how upset I was for having them forge an unauthorized payment on my account and I needed them to not only rectify the charge the but the over-draft fee incurred on my account as well for failing to honor my cancellation. She informed me they only had one record of a cancellation on Wednesday, May, 11, 2005 and that was for Agents Travel Network. I tried to explain to her that I called TeliFlex before I called Agents travel Network, so it did not make sense that they had a record of one and not the other. I also told her I had phone records to support my plea. She then responded that in order to be fully reimbursed for the charges, she would need a full copy of my telephone records with my name and telephone number at the top of the page sent to the attention of the department review.
In the meantime, since I was in the process of sending the refund department a letter explaining my case concerning the ordeal and the inconvenience caused by the company, she would mail a check that would cover the initial charge of the service and once they received and reviewed the telephone records I would receive a response on whether they would refund the overdraft. I thanked her for her help and the additional information she gave in order for me to take care of things completely. I then called my bank, explained every detail up until that particular moment, and told them to put a hold on my account to eliminate any further transactions on my account.
I am extremely dissatisfied with the business relations of TeliFlex, Florida Passport, and Agents Travel Network. I am writing to inform you of discrepancies I have, concerning those companies, in regards to the cancellation issues of special promotional offers I have been awarded. I realized to my dismay, that I indeed have been scammed, from their failure to honor my cancellations that were made prior to the deadlines.
I made various attempts to settle the matter amongst the companies. The representatives did not have a good disposition any of the times I called. They appeared disgruntled and spoke offensively towards me in a hostile way. They neither offered an apology nor any real attempt to rectify the matter. They also failed to give me their names when asked, for my purpose of record keeping. In an attempt to pacify me an alleged order was placed for a partial reimbursement check on Tuesday, May 31, 2005. The check should have taken 7-10 business days, it has been more than ten business days already and I still have not received it yet. It was not until I found records of other individuals who have been scammed by the same branch of companies here on this web site, as well as others, that I understood to what degree of seriousness this is. Every incident has occurred within a close time frame and geographical locations, all between March and April and from South Carolina, North Carolina, and Virginia, all of which have reports listed, which shows me they know exactly what they were doing.
I want more than just financial reimbursement. I'm making sure that I put the word out there for the world to know to protect others' interest. I will do everything that I know of to shut this company down from hurting other people and I am thankful that there are tools out there to do so.
Raleigh, North Carolina
This report was posted on Ripoff Report on 06/17/2005 08:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/TeliFlex/Holiday-St-Petersburg-St-Petersburg-Florida-34691-33710-33709/TeliFlex-Florida-Passport-And-Agents-Travel-Network-Failure-to-honor-cancellation-reques-146534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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