- Report: #20831
Report - Rebuttal - Arbitrate
Complaint Review: Telmark Consumer Services akaSouthern Tele
Telmark Consumer Services akaSouthern Telepo box 15049 Jacksonville, Florida U.S.A.
Telmark Consumer Services akaSouthern Tele ripoff dishonest and lyers who scmmed you out of money to build your credit Jacksonville Florida
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I called the number and i talked to a lady by the name of Iris and she explained that there was a onetime activation fee of $119.00 to be payed and then a processing fee of $99.00 or vice versa and that i would recieve in the mail in about7-14 days after the last amount was w/drawn from my checking account my card and the rest of the info. She also gave me a customer service # 1-866-337-2272 to call and change any information if i needed like switch my withdrawls around. Originally i set up for Jan 15, 2002 for the first amount and then on the 29th. of jan. for the last amount.
I called the # in a couple of days on the 14th of Jan. and changed it to the 25th of Jan. and the 5th of Feb. They withdrew the money out of my account on the 1st and 5th of Feb. not what we agreed upon and then after a couple of weeks I recieved nothing i called because i got an application in the mail stating that i needed to fill it out and send in another $40.00 for fast application guarnteed to be aproved.
I then talked to a Natasha M. who said that the application is from another bank and that it was for them to give me out the card. She said that if I sent it in they would reimburse me the forty dollars for the extra cost as soon as i faxed her the copy of my xheck the applicationa htat was mailed to 904-724-9409. Which i did in acouple of days then called because she hadnt received it and I know it wwent out I then spoke to a rachel who said that Natasha wasnt there and that maybe she could help she pretty much said the same thing and told me to fax it to her at the same # so i did have the correct#.
By this time i recieved the new card in the mail from a bank out of Sioux Falls, SD and the info on the card, from First National Bank I then spoke to an Angela and she explined that their bank had nothing to do w the other company and that they were a scam and that they dont take upfront money but do take the fees off the card. So from this credit up to $250 with the processing, activation one time fee it totalled $172.00 leaving me $78.00 to charge something until i sent my monthly minimums in or more and payed off those charges. I explained ok i will call the other company and see what they say I already paid $218 plus another $40.00 for another application fee then turn around and w/ the $172 taken off its like I already spent that amount too.
So I called and asked to speak to a manager they gave me a Sue Meyer I explaine dthe whole nine yards of this now huge process where Ive payed all this money and have received nothing for all this. She explained that they were not fraud and that they do deal with that bank and they send info pertaing this to these banks but if i refaxed the other info. which i have everything of that it would pay me back the $40.00 and that i was to use the Platinum Plus card and use the $300 dollar savings certificate towards something purchased. But i would need to pay the shipping etc. and any extra fees this by now i'm very pissed off.She gave me to her supervisor Celisea who i m crying by now and explained how theyve totally never explained all this crap and at the end of our conversation she said that they would reimburse my account of the $99.00 and that she would run everyhting by her supervisor bob but saw no problems with it, and i should see this within 7-10 business days. But she took also my name and home phone # and said that this bob would call me back by the afternoon.
No phone call called and i was told if he had amessage to call that he would this was the next day and 3 days later i called and a Mr. Williams told me to call back and speak to a Miss. Crutchfield so i did explained this whole crap again upset and angry just getting the run around and she agreed to give me the $119.00.
Well now this is May 14th and for over 4 wks now I have been calling this # both of them and it says "due to circumstances beyond our control we cannot take your call at this time, please call back>" Well I have been calling them back and I get the same recording and called my bank to see if they had any info. which they had none unlike other companys there is more details given and all it says was Southern Tel nothing else no phone # only an ID #1593106254. I have found nothing under the yellow pages or anything listed under Jacsonville, Fl.
The last thing that was told to me by one of the employees was that the $219 was to send emails to other banks to send out applications and it was guarnteed approval, but it was the banks or crd holders option to charge their own fees. This is nothing I was told and I ve received no money and now cannot get ahold of them. Im a mother of 3 and i got screwed trying to get some credit esatablished. Please help me!!
Saranac Lake, New York
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This report was posted on Ripoff Report on 05/14/2002 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Telmark-Consumer-Services-akaSouthern-Tele/Jacksonville-Florida-32239-5049/Telmark-Consumer-Services-akaSouthern-Tele-ripoff-dishonest-and-lyers-who-scmmed-you-out-20831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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