- Report: #374336
Report - Rebuttal - Arbitrate
Complaint Review: Template Monster ,Templatemonster.com
Template Monster ,Templatemonster.com408b 68 Street New York, New York U.S.A.
Template Monster ,Templatemonster.com Bait and Switch SCAM New York New York
*Author of original report: Template Monster Resolved
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Concerning: Item number: 17693
Type: Mambo Template Author: Ares
Order number: XXX44379 Order amount: $45
Yesterday I purchased a MAMBO template. Today I tried to install, it would not. I consulted your online support and could not find mambo listed among the many applications listed so I contacted customer service via chat. The CHAT session is below. It looks like I was sent a wordpress theme rather than the mambo. Please send me the mambo, it also looks like there may be an error on your website for this item identifying a mambo theme when your link is to a wordpress. Either way, I would greatly appreciate your help in this matter. I will destroy the file you sent, I have no use for it, I do not have wordpress. Please replace with the MAMBO link for this theme.
I will post your prompt help on this matter at RipoffReport.com to publish your excellent customer service.
Thank you for your help in this matter.
Please wait... One of our LIVE CHAT assistants will be with you shortly (maximum 10 minutes timeout)
You will be talking to Walter-Template Monster now... Please, wait...
Could you please be more specific ?
sure.. I purchased a template for MAMBO...
no mambo listed
did you send me the wrong template?
no we didn't
i ordered from this page
it's almost the sime like joomla
where are the mambo instructions?
that's why we didn't list it
what is joomla?
install mambo engine first
there are no joomla instructions either
this is all you list
I have mambo installed... i have installed other templates..
they come in a zip file that uploads directly ... such a file was not included in your download
mambo has a menu, Installer > Universal > choose file and presto template is installed... I need that file for mambo please
unzip templates first
there you'll see theme folder
upload it in to the templates folder
then instal it
no joy.. did not install
do you not have a "package file" for mambo?
if not I need a refund
surely someone there has a faq for this
what package file ?
do you sell templates for mambo?
then please replace the one you linked me to, to a mambo template, they come in pkg files for mambo
I have checked your order and found that you purchased Wordpress theme yesterday
and it's not a mambo template
that'\s why you were not able to install it
no... I ordered this one
Type: Mambo template
I do not have wordpress
when did you buy it '\?
yesterday... I have only purchased one item from you... obviously you guys sent the wrong link... please link me to your item 17693 author ares mambo template from page http://www.templatemonster.com/mambo-templates.php?from=2&type=25
I just checked your order
you bought wordpress
Walter-Template Monster.... you sent wordpress or so you say... I do not own or want wordpress.. I need only mambo... please send me that link
why did you buy wordpress then ?
here is the link to what you have purchased
look at this page please http://www.templatemonster.com/mambo-templates.php?from=2&type=25
notice it says MAMBO at the top of the page
scroll down and click on that theme
but you purchased the same one but for the wordpress
Walter-Template Monster!! your link on the MAMBO page appears to take you to wp.. I DO NOT NEED WP I NEED MAMBO...
do you have MAMBO or not for this item?
Item number: 17693
Type: Mambo Template
MAMBO on the right.. .yes at the very top it says wordpress
but under buy this template
Item number: 17693
Type: Mambo Template
Sources Available: .PSD;.PHP
Adobe Photoshop CS+;
Adobe Dreamweaver (or any php-editor);
For uncompressing a template ZIP package:
WinZip 9+ (Windows);
Stuffit Expander 10+ (Mac)
TYPE: MAMBO TEMPLATE
i beg you
i plead with you
please send me the MAMBO link if you have it...
that is what I purchased.. that is what the page says
i do not know what is going on your end
but MAMBO is the one I need.
do you not have a MAMBO pkg file for this theme?
please email my manager regarding this issue
what is his email address?
he'll assist you shortly
describe the problem in short
and give him your purchase info
>>>NOTICE NO identification in Template Monster's purchase acknowledgment below.
---------- Forwarded message ----------
Date: Thu, Sep 18, 2008 at 11:57 AM
Subject: Order Notification.
Thank you for your order you have placed at Templatemonster.com, World's largest website templates provider.
Order number: 13344379
Order amount: $45
Although your payment was already processed through the payment gateway, we are unable to accept the order without further verification from you.
We ask you to confirm your order in the following way:
Since we failed to contact you on the phone number you specified with the order, please, provide us with your reachable phone number, either a residential or business number. Our billing representative will contact you at the nearest time to accomplish your order.
Be sure that information you provide will never be disclosed to the third party and your privacy will be protected.
Contact our Billing department for more information:
Phone: 1.347.342.0463 ext3, 1.518.312.4171
You can also join our Billing Chat at:
or e-mail to firstname.lastname@example.org
Please, note that this request is time sensitive and if no reply received within 24 hours the order will be cancelled.
Thank you for your patience.
This report was posted on Ripoff Report on 09/19/2008 09:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Template-Monster-Templatemonstercom/New-York-New-York-11220/Template-Monster-Templatemonstercom-Bait-and-Switch-SCAM-New-York-New-York-374336. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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