• Report: #374336

Complaint Review: Template Monster ,Templatemonster.com

  • Submitted: Fri, September 19, 2008
  • Updated: Tue, September 23, 2008

  • Reported By:birmingham Alabama
Template Monster ,Templatemonster.com
408b 68 Street New York, New York U.S.A.

Template Monster ,Templatemonster.com Bait and Switch SCAM New York New York

*Author of original report: Template Monster Resolved

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HELP!

Allan,

Concerning: Item number: 17693
Type: Mambo Template Author: Ares
Order number: XXX44379 Order amount: $45

Yesterday I purchased a MAMBO template. Today I tried to install, it would not. I consulted your online support and could not find mambo listed among the many applications listed so I contacted customer service via chat. The CHAT session is below. It looks like I was sent a wordpress theme rather than the mambo. Please send me the mambo, it also looks like there may be an error on your website for this item identifying a mambo theme when your link is to a wordpress. Either way, I would greatly appreciate your help in this matter. I will destroy the file you sent, I have no use for it, I do not have wordpress. Please replace with the MAMBO link for this theme.

I will post your prompt help on this matter at RipoffReport.com to publish your excellent customer service.

Thank you for your help in this matter.

---------------TRANSCRIPT--------------
Please wait... One of our LIVE CHAT assistants will be with you shortly (maximum 10 minutes timeout)
You will be talking to Walter-Template Monster now... Please, wait...
[10:42:12]
hello
[10:43:00]
Could you please be more specific ?
[10:43:22]
sure.. I purchased a template for MAMBO...
[10:44:09]
no mambo listed
[10:44:27]
did you send me the wrong template?
[10:45:50]
no we didn't
[10:45:53]
i ordered from this page
[10:45:54]
http://www.templatemonster.com/mambo-templates.php
[10:45:58]
it's almost the sime like joomla
[10:46:04]
where are the mambo instructions?
[10:46:04]
that's why we didn't list it
[10:46:10]
what is joomla?
[10:46:14]
install mambo engine first
[10:46:24]
there are no joomla instructions either
[10:46:36]
this is all you list
[10:46:36]
http://www.templatemonster.com/help/after_sale_support/Uploading_files_to_a_server/article8.html
[10:47:52]
I have mambo installed... i have installed other templates..
[10:48:08]
they come in a zip file that uploads directly ... such a file was not included in your download
[10:51:22]
mambo has a menu, Installer > Universal > choose file and presto template is installed... I need that file for mambo please
[10:52:41]
unzip templates first
[10:52:45]
did that
[10:52:47]
there you'll see theme folder
[10:52:53]
upload it in to the templates folder
[10:52:56]
then instal it
[10:52:59]
L*
[10:54:29]
no joy.. did not install
[10:56:03]
do you not have a "package file" for mambo?
[10:56:08]
if not I need a refund
[10:56:28]
surely someone there has a faq for this
[10:57:57]
what package file ?
[10:58:01]
please specify
[10:58:21]
do you sell templates for mambo?
[10:58:48]
Yes
[10:59:18]
then please replace the one you linked me to, to a mambo template, they come in pkg files for mambo
[10:59:39]
I have checked your order and found that you purchased Wordpress theme yesterday
[10:59:47]
and it's not a mambo template
[10:59:56]
that'\s why you were not able to install it
[11:00:21]
no... I ordered this one
[11:00:21]
Type: Mambo template
Item: #17693
Author: Ares
Downloads: 4
[11:00:31]
I do not have wordpress
[11:00:55]
when did you buy it '\?
[11:01:37]
yesterday... I have only purchased one item from you... obviously you guys sent the wrong link... please link me to your item 17693 author ares mambo template from page http://www.templatemonster.com/mambo-templates.php?from=2&type=25
[11:02:46]
I just checked your order
[11:02:50]
you bought wordpress
[11:03:24]
Walter-Template Monster.... you sent wordpress or so you say... I do not own or want wordpress.. I need only mambo... please send me that link
[11:03:57]
why did you buy wordpress then ?
[11:04:05]
here is the link to what you have purchased
[11:04:06]
http://www.templatemonster.com/wordpress-themes/20994.html
[11:05:23]
look at this page please http://www.templatemonster.com/mambo-templates.php?from=2&type=25
[11:05:31]
notice it says MAMBO at the top of the page
[11:05:56]
yes
[11:06:01]
scroll down and click on that theme
[11:06:08]
but you purchased the same one but for the wordpress
[11:06:46]
Walter-Template Monster!! your link on the MAMBO page appears to take you to wp.. I DO NOT NEED WP I NEED MAMBO...
[11:06:52]
do you have MAMBO or not for this item?
[11:07:23]
it says
[11:07:24]
Item number: 17693
Type: Mambo Template
Author: Ares
Downloads: 4
[11:07:34]
MAMBO on the right.. .yes at the very top it says wordpress
[11:07:46]
but under buy this template
[11:07:48]
it says
[11:07:49]
Item number: 17693
Type: Mambo Template
Author: Ares
Downloads: 4

Sources Available: .PSD;.PHP

Software Required:
Adobe Photoshop CS+;
Adobe Dreamweaver (or any php-editor);
Mambo 4.6.2;
For uncompressing a template ZIP package:
WinZip 9+ (Windows);
Stuffit Expander 10+ (Mac)
[11:07:58]
TYPE: MAMBO TEMPLATE
[11:08:09]
please sir...
[11:08:11]
i beg you
[11:08:15]
i plead with you
[11:08:24]
please send me the MAMBO link if you have it...
[11:08:35]
that is what I purchased.. that is what the page says
[11:08:47]
i do not know what is going on your end
[11:08:52]
but MAMBO is the one I need.
[11:09:04]
do you not have a MAMBO pkg file for this theme?
[11:11:16]
please email my manager regarding this issue
[11:11:28]
what is his email address?
[11:11:28]
allan@template-help.com
[11:11:34]
he'll assist you shortly
[11:11:40]
describe the problem in short
[11:11:46]
and give him your purchase info
[11:12:08]
sending now
[11:12:10]
thanks
------END TRANSCRIPT-----


>>>NOTICE NO identification in Template Monster's purchase acknowledgment below.

---------- Forwarded message ----------
From: Template-help.com
Date: Thu, Sep 18, 2008 at 11:57 AM
Subject: Order Notification.
To: customer

Dear Customer,

Thank you for your order you have placed at Templatemonster.com, World's largest website templates provider.

Order number: 13344379

Order amount: $45

Although your payment was already processed through the payment gateway, we are unable to accept the order without further verification from you.
We ask you to confirm your order in the following way:
Since we failed to contact you on the phone number you specified with the order, please, provide us with your reachable phone number, either a residential or business number. Our billing representative will contact you at the nearest time to accomplish your order.

Be sure that information you provide will never be disclosed to the third party and your privacy will be protected.

Contact our Billing department for more information:
Phone: 1.347.342.0463 ext3, 1.518.312.4171

You can also join our Billing Chat at:

http://www.template-help.com/support_index.php?cl=billing

or e-mail to billing@template-help.com

Please, note that this request is time sensitive and if no reply received within 24 hours the order will be cancelled.

Thank you for your patience.

Templatemonster.com

Befuddled customer
birmingham, Alabama
U.S.A.

This report was posted on Ripoff Report on 09/19/2008 09:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Template-Monster-Templatemonstercom/New-York-New-York-11220/Template-Monster-Templatemonstercom-Bait-and-Switch-SCAM-New-York-New-York-374336. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Template Monster Resolved

AUTHOR: Befuddled customer - (U.S.A.)

after a couple of days Template Monster provided the correct link
We now have the template we ordered.

Client is satisfied, Vendor, Template Monster can be recommended for future purchases.
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