• Report: #1021105

Complaint Review: Templatemonster.com (http://www.templatemonster.com)

  • Submitted: Wed, February 27, 2013
  • Updated: Thu, February 28, 2013

  • Reported By: WebGirl1 — Cottonwood Falls Kansas United States of America
Templatemonster.com (http://www.templatemonster.com)
1618 Sheepshead Bay Road Brooklyn, New York United States of America

Templatemonster.com (http://www.templatemonster.com) Gordon J. Blair, Ray Taylor, Brian Waters,Alex Ross - these are the main "Scumbags" Template Monster will RIP YOU OFF!! They sell you a product that doesnt work and then ignore your communication requestes Brooklyn, New York

*UPDATE Employee: Template-Help.com

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Template Monster (TemplateMonster.com) sells you a website template and then you have constant issues and problems! DON'T be fooled by their decent looking websites- they DON'T WORK and give you constant problems. This company is rated an "F" by the BBB because of their continuous complaints and continuous refrain from helping anyone -  even after numerous attempts for them to fix the issues. They skirt around the issues and blame it in on every other provider (your hosting company, etc..) Then they send you to their support company- TemplateTuning, to install the template on your host and they are extremely unprofessional! I spoke to their support staff numerous times via chat and it was if they though my issues were amusing- wrong!

After numerous attempts to fix the numerous issues, I still have a website that isn't functional and it's just losing me money! This is my last resort, they don't seem to care about their product, their customers or making a bad situation right. [continued below]....
..... I hope if I can DETER ANYONE FROM USING THEIR SERVICES, I can save them alot of headaches, time and money.

Gordon J. Blair, Alex Ross, Liam Tornhill, Brian Waters are the main people who run this craphole. They are the lowest of the low. I can tell you that you will waste your time and money dealing with these a**clowns, they ought to run a circus.

This report was posted on Ripoff Report on 02/27/2013 02:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Templatemonstercom-httpwwwtemplatemonstercom/Brooklyn-New-York-11235/Templatemonstercom-httpwwwtemplatemonstercom-Gordon-J-Blair-Ray-Taylor-Brian-Wa-1021105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Template-Help.com

AUTHOR: Joe Navarro - (USA)

Hello,

My name is Joe Navarro, I'm the Customer Care Manager for TemplateMonster.com. I would have been glad to address your issues and assist you with resolving your problem if you contacted me prior to submitting your complaint here. You may email me directly to joe [at] template-help.com for further assistance.

Unfortunately, lack of the technical description and order details prevents the immediate resolution of this case for now.

Please include the order id and any info that would help me to identify the correspondence (e.g. e-mail address, ticket IDs) so I could check & investigate this case properly.

Thanks for your attention and I will look forward to hear from you soon.

Best regards,
Joe Navarro
Customer Care Department
Template-Help.com
TemplateMonster.com
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