- Report: #1041137
Report - Rebuttal - Arbitrate
Complaint Review: Tender Dental
Tender Dental1001 E Bonanza Road Las Vegas, Nevada United States of America
Tender Dental Dr. Monica Ponce, DDS UNETHICAL, UNCARING, UNPROFESSIONAL Las Vegas, Nevada
*REBUTTAL Owner of company: Dental Services
*Consumer Comment: Tender Dental is horrible
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I set up payment arrangements even before my procedure was done (which they accepted). However, I was thrown in a back room which has a door on it on my next appointment to be told that they could not accept my payment arrangement (after the papers were signed, sealed and delivered a week earlier). The office manager was very rude, and said that there was nothing I could do except to pay them that day. Then they stated that they were only going to do half the work.
Also, Dr. Monica Ponce works without any sterile gloves or instruments. She does not abide by the Dental Standards from UCLA, the dental school that she graduated from, and also the "Patient Bill of Rights". She and her office staff treat the patients like they are a "number (like in dollars)" instead of live human being, or respect. Dr. Ponce runs from room to room. It is questionable whether she washes her hands between patients. She leaves the exam room and does not even state whether your appointment or dental work is over with.
Dr. Ponce is also known to LIE to your face and talk behind your back with her office staff. She also pins you down in the chair. She does not the parents come in the exam room with their children. Her dental work is very substandard. I ended up having to go to another dental office to have all the work she performed redone!
I could write a lot more than what I wrote here. The bottom line is this:
RUN, DO NOT WALK away from this office!!!
I also recommend getting in touch with your dental insurance prior to getting any procedure done with them. She also stated that she knew persons high up in the BBB and that she can get glowing recommendations from them. Do not believe all the "RAVING" reviews from other sites that take down all the bad reviews.
This report was posted on Ripoff Report on 04/06/2013 12:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tender-Dental/Las-Vegas-Nevada-89110/Tender-Dental-Dr-Monica-Ponce-DDS-UNETHICAL-UNCARING-UNPROFESSIONAL-Las-Vegas-Nevada-1041137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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