• Report: #983373

Complaint Review: Tepperman's - Sarnia

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  • Submitted: Mon, December 17, 2012
  • Updated: Tue, February 05, 2013

  • Reported By: Susan — Sarnia Ontario Canada
Tepperman's - Sarnia
1380 London Road Sarnia, Ontario Canada

Tepperman's - Sarnia Deceived as well! Sarnia, Ontario Canada

*Author of original report: still no contact

*REBUTTAL Owner of company: Follow-up from Noah Tepperman

*Author of original report: just had a tech come out

*REBUTTAL Owner of company: Response from Noah Tepperman

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Like many other's I've read here as well as other sites I too have been mislead by the questionable sales reps at Tepperman's.    We too have been loyal customers to Tepperman's for a number of years and up until recent have never had any real concern.   We have had two issues recently, first was with our washing machine that was tearing clothing.  Thought at first we were doing something wrong maybe over loading the machine, after all this is our first front loading washer.   So we tried reducing the amount of clothing we loaded the machine with...no change and still produced holes.  We were first told by a telephone rep at the store this this would not be covered under their warranty.   I proceeded to ignore their telephone rep and called their extended warranty company directly and sure enough it was covered, a simple adjustment to the machine so far seems to have corrected the issue. [continued below]....
.....  Since then we have noticed an issue with our refrigerator while cleaning it one day recently.   Our fridge, that is just over a year old as developed small cracks on one of the side walls inside the refrigerator.  I could wrap my mind around cracks possibly appearing on the back where the shelves are supported but the sides that are supporting nothing?   Obviously we called Tepperman's which proved to be a waste of time because of course this apparently is not covered and were told to call the manufacturer.  I called the manufacturer, they say this might be covered and to call a local repair company at our out of pocket expense then forward their report to them to be reviewed.   The manufacturer thinks they might be able to cover at least the cost of the material(s) but not likely the labour because it is over a year since we purchased the unit, however they said it should be covered under any extended warranty though if purchased.   I proceeded to call Tepperman's warranty company, Cornerstone who like Tepperman's also told me that this is not covered.  I am bewildered to say the least.   Every product we've purchased from Tepperman's we also purchased their warranty plan's at a couple hundred bucks a pop.   We were outright lied to by Tepperman's reps each time as it turns out!   Their pushy sometimes described as poorly trained sales reps told us each time that their extended warranty plans cover everything top to bottom, to which we have learned otherwise much like many other's on sites like this one.   I definitely do not recommend anyone to purchase the extended warranty from Tepperman's because their sales rep's will lie, or at the very least used to lie about what is actually covered.    I do not see them selling the warranty too often if they actually told the truth about what is covered. 

This report was posted on Ripoff Report on 12/17/2012 02:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Teppermans-Sarnia/Sarnia-Ontario-N7S-1P8/Teppermans-Sarnia-Deceived-as-well-Sarnia-Ontario-Canada-983373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Author of original report

still no contact

AUTHOR: susankim4a - ()

After two emails and a voicemail, Noah Tepperman continues to ignore me.  

BUYER BEWARE, Teppermans, Cornerstone and Frigidaire (Electrolux) do not actualy give a sh*t about their customers, they seem to only be interested in taking your money and running.   I will not be buying from Tepperman's or anyone that deal's with Cornerstone over this, and will definately not consider anything made by Frigidaire (Electrolux).  I will continue making my voice heard by everyone I come accross about this.

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#2 REBUTTAL Owner of company

Follow-up from Noah Tepperman

AUTHOR: Noah Tepperman - ()

Hi Susan,

 I just noticed that you'd posted an additional set of comments in February (RipoffReport isn't really insterested in bringing businesses & customers together).  

We'd be very interested in learning more about what's gone on since February. and if you received any additional support from the manufacturer.

Please contact us via any of the following:

- Send us a message via our Facebook page (www.facebook.com/teppermans)

- Send us an email (info@teppermans.com)

- Call my office at 519-969-3063 ext. 1495/ 800-265-5062 ext. 1495

 Thanks very much.


Sincerely,

 

Noah Tepperman

 

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#3 Author of original report

just had a tech come out

AUTHOR: susankim4a - (Canada)

Well, we just had a technician come out to check the refrigerator (we had to initiate this repair call ourselves, Cornerstone, Electrolux/Frigidaire and Teppermans all would not).   The crack(s) are not repairable and he thinks the fridge will have to be replaced because of this.   The repair company will be forwarding their report to the manufacturer and the crappy warranty company that Teppermans chooses to employ.   Rest assured that we will never purchase anything from Tepperman's again so long as they continue their relationship with a warranty company that clearly doesn't want to cover anything.   In my opinion Cornerstone is the worst warranty company to deal with, period and should be avoided at all cost.  Teppermans isn't much better simply because they pass the buck off to Cornerstone.  Hopefully we can get this resolved soon before it gets worse...which we've been told it definitely will.   We shouldn't have to fight for something that is clearly a manufacturing flaw, we've been told the cracks are likely a result of the plastic molding being too thin in the area(s) affected and the warm to cold and cold to warm nature of a fridge caused it to inevitably crack.
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#4 REBUTTAL Owner of company

Response from Noah Tepperman

AUTHOR: Noah Tepperman - (Canada)

Dear Susan,

Thanks for your comments.

I'm really sorry to hear you've had such a frustrating series of experiences. I'd like to review the matter in more detail so that I can better understood what has taken place, and see what opportunities might exist (if any) to find a different resolution for you.

In order to do so, I'll need some additional information, specifically your contact information.  If you can contact me via the following, I would greatly appreciate it. Please note that my spam filter can sometimes catch emails from unfamiliar addresses, so if you do choose to send me an email, please call me at the number provided just to let me know to look for the email.

Sincerely yours,

Noah Tepperman

ntepperman@teppermans.com

800-265-5062 ext. 1495



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