• Report: #1128415

Complaint Review: Teresa's Family Cleaning

  • Submitted: Wed, March 05, 2014
  • Updated: Wed, March 05, 2014

  • Reported By: Diane — Wading River New York
Teresa's Family Cleaning
Route 25A Rocky Point, New York USA

Teresa's Family Cleaning Stole over $4,000 from us Rocky Point New York

*UPDATE Employee ..inside information: A Misunderstanding that we Rectified as soon as we were Aware

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Beware!  Beware!  Beware! After we cancelled services from Teresa’s Cleaning because of terrible service, they stole over $4000 from our credit card. Owner would not return calls. Staff continually lied to us. Pressure from the fraud department of our credit card company eventually got us our money back, but it was a battle.  Check your credit card statements!


This report was posted on Ripoff Report on 03/05/2014 06:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Teresas-Family-Cleaning/Rocky-Point-New-York-11778/Teresas-Family-Cleaning-Stole-over-4000-from-us-Rocky-Point-New-York-1128415. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee ..inside information

A Misunderstanding that we Rectified as soon as we were Aware

AUTHOR: Tai - ()

In February the complaintant called the owner on a Sunday night when the office was closed. After 6pm all lines were forwarded to the owner's home. The complaintant expressed how there was a error on her credit card and that she was being billed for services which we did not provide for her. At that time the owner said that she would leave a message for billing  to investigate this situation.

Within a few days the billing personal got back to the complaintant and explained the error which was that the complaintants credit card number was on another customers account. So from the months of October 2013 to January 2014 the customer that we were doing a service for never contacted us letting us know that she was not being charged. So we weren't aware of the error till the complaintant brought it to our attention.

Once we figured out what the situation was we contacted our customer to retrieve the funds that were due for that time period of cleaning services. In the interim we also let the complaintant know of the situation and offered to credit back her credit card, but she told us not to because it was recommended by her credit company to get a check from us. Which we did send to her.

We mailed her a check on February 21st and she cashed it on February 24th. We feel that we expedited the situation as quickly as possible. And we were in correspondence with her on a daily basis. This is an unjust complaint and review because we took every measure to rectify the situation as quickly as possible.     

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