On December 19th, 2006 I checked my bank statement online to monitor the balance, and found an unknown and unautorized charge from Terrapass in the amount of $29.95. It made me wonder because the only contact I had had up to that point was through Expedia.com when I booked a flight and added their $5.00 terrapass option. And I had used a different card for Expedia. So it made me wonder.
After checking all of my information nd finding that the $5.00 service was just that, no hidden charges, fees, continuing services, etc... I went to the bank branch nearest my house and got a printout of the charges. From there I returned home and on 12/22 I called the 1877 number for terrapass listed on their website (the number is 18778798026).
It rang about 8 times, then went to a recording stating that if you are calling between the hours of 9am and 5pm that they are currently on the phone and if you leave a message they will get back to you. It also stated that for a faster response to email them at the email given. As this involved a credit card, I do not deal with it through email. I proceded to leave a message stating my name, why I was calling, and a return phone number.
On 12/26 I proceded to leave another message with the same information and I stated that it was my second call and that I would greatly appreciate a response. Once again I did not recieve a timely response, so I caled a third time on 12/28 and also noted that if my call was not returned within 36 hours that I would be filing reports with the approiate agancies. And here I am. It is now January 2nd, 2007 and I have not received any response.