• Report: #857590

Complaint Review: Terramano.net Guillermo Garza

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  • Submitted: Wed, March 21, 2012
  • Updated: Tue, May 29, 2012

  • Reported By: Mike Mitchell — San Antonio Texas Virgin Islands (US)
Terramano.net Guillermo Garza
310 West Rhapsody Drive, san antonio, texas Internet United States of America

Terramano.net Guillermo Garza | NOTICE of Ripoff Report VIP Arbitration Decision: A neutral and independent Arbitrator has determined that the following report contained one or more false statements of fact. The false statements have been redacted (((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration))). Further, the arbitrator has determined that the following Report was not written by a former Customer. | ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)), Ripoff, Bad tiles, misrepresentation, ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)), con artist Internet

*Author of original report: NOTICE of Ripoff Report VIP Arbitration Decision: A neutral and independent Arbitrator has determined that the following report contained one or more false statements of fact. The false statements have been redacted (((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration))). Further, the arbitrator has determined that the following Report was not written by a former Customer. | ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)).

*REBUTTAL Owner of company: False Statements

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RIPOFF REPORT VIP ARBITRATION

SUMMARY OF ARBITRATOR DECISION

Guillermo J Garza, dba Terramano, Complainant,

v.

Mike Mitchell, Author of Rip-Off Report No. 857590
________________________________________________________________________

Complainant, Guillermo j Garza, dba Terramano (Complainant) has challenged the truthfulness of certain statements (each, a Statement) posted by Author Mike Mitchell on the Ripoff Report website at www.ripoffreport.com on March 21, 2012, as Ripoff Report No. 857590 (the Report) Further, Complainant is challenging the status of the Author. The Author contends that the Complainant provided tiles to be installed in a home and that the tiles were of unsatisfactory quality. The Complainant denies the allegations in the Report and further contends that the Author is not former customer but a competitor. Both the Complainant and the Author have agreed to submit the dispute to the Ripoff Report VIP Arbitration.

Each Statement challenged by the Complainant has been considered, together with any Witness Statements and Documents provided by the Complainant for determination of the truth or falsity of the Statement. The Author has not provided a response to the Complaint.

The Arbitrator was asked to decide whether the preponderance of the evidence submitted establishes that each Statement is true or that it is false. The Arbitrator determined that the statements which have been redacted were false. Therefore, according to the Rules, those statements have been redacted. If the statement identified by the Complainant was determined to be an opinion, no determination was made as to that particular Statement because an opinion cannot be determined to be true nor false.

The Arbitrator was also asked to decide whether the preponderance of the evidence submitted establishes whether the Author is, in fact, a former customer of Complainant. The Complainant denies that the Author is a former customer. The Complainant states that he believes the Author is a competitor, although he does not identify the Author. The Author was given an opportunity to provide evidence to establish the Authors status as a former customer of Complainant but did not do so. Accordingly, the Arbitrator found that the Author is not a former customer of Complainant.

DATED this 23rd day of May, 2012.

Bruce E. Meyerson, Arbitrator

* A copy of the full Arbitrators Decision is available upon request. Please e-mail arbitration@ripoffreport.com.
________________________________________________________________________

Guilermo Garza is the owner of Terramano.net . ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). It was probably the worst experience of our new home building. ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). The tiles showed up and looked good at first till we unpacked them. First they were not sealed properly and then about half of them had cracks and chips in them. they looked horrible. ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). in the end we had to remove the tiles that we layed and go and purchase some more from another vendor of terracotta flooring. this guy never looks you in the eyes when you talk to him. i should have known better. warning to the wise. do not buy from this guy.

guillermo garza is from mexico and only recently moved to san antonio. he could take your money and leave at anytime. be careful. his european tiles are made from cheap saltillo clay per my builder and they were not of european standards. but a very very cheap copy....chip flake and just a maintenance nightmare.

This report was posted on Ripoff Report on 03/21/2012 11:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Terramanonet-Guillermo-Garza/internet/Terramanonet-Guillermo-Garza-NOTICE-of-Ripoff-Report-VIP-Arbitration-Decision-A-neutra-857590. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals
((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). you know us. ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). that is your trademark. there are many others that you have tried to screw too. i am not the only one. i have not posted my builders name but you know him too. you are famous for delays, ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)), unfinished, wrong sizes, ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). it all gets old. i am only surprised you do not have more ripoff reports honestly. i encourage others that have problems with this company to post their reports as well.
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#2 REBUTTAL Owner of company

False Statements

AUTHOR: Guillermo - (United States of America)

I am Guillermo Garza, the owner of this business.  I was informed of this "review" today and was shocked to hear their allegations, I'd like to say that this complaint is false and I demand proof of the transaction and the removal of this post immediately because it's a lie.

Our company has never done business nor sold anything to Mike Mitchell, further there has been no sale by our company to a owner or builder in San Antonio, tx. by the name Mike Mitchell nor have we made any sale to anyone in the Virgin Islands.  We stand by our products and have many satisfied customers, we have never received a complaint like this as Mike Michell describes. 

It is obvious that this review is a malicious and personal attack by a competitor who cannot compete in a fair manner with our quality, service and price.   It is unfortunate that this person has misused this site that should be  a resource for consumers and  not used it as weapon to hurt  an honest small business.

We have consulted with our attorney regarding this false and libelous post and plan to pursue this to the fullest extent of the law.

Sincerely

Guillermo Garza
Owner.
 
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