• Report: #718436

Complaint Review: Terry Whin-Yates

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  • Submitted: Sat, April 16, 2011
  • Updated: Sun, June 12, 2011

  • Reported By: Another Victim — Vancouver British Columbia Canada
Terry Whin-Yates
Vancouver, British Columbia Canada

Terry Whin-Yates Mr Locksmith, Consumer Scams, Education Scams and Business Scams Vancouver, British Columbia Canada

*REBUTTAL Owner of company: Fight Unlicensed Locksmiths in Canada

*Author of original report: Terry Whin-Yates and Ken Lapp HOW TO REPORT

*REBUTTAL Owner of company: Unlicensed ancouver Mobile Locksmith Ltd & Colin EVANS

*Author of original report: Check This Out!

*Consumer Comment: PROOF of Terry Whin Yates "Licenced Locksmith:" Review Fraud

*REBUTTAL Owner of company: Unlicensed Vancouver Mobile Locksmith Ltd & Colin EVANS

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This is a warning to consumers about an on-going locksmith scam in the lower mainland. Terry Whin-Yates, Royce Whin-Yates and family have been taking advantage of people in need and taking their money. Others associated with this scam are Michael Lee and Jackie Wu as he targets Chinese as he believes they are less likely to complain. Also associated with the scam is Ken Lapp owner of the web spam company Standard Marketing who develops spam websites contrary to Google's terms and conditions to fool web searchers. Jenny Wu of Wu Financial is also an associate of this group. You can see pictures of these individuals on the sites listed below. The References at the bottom of this post detail his reputation on various site on the internet where former customers have complained etc.

Here is list of their Websites:

http://www.mrlocksmith.com/
http://www.mrlocksmithburnaby. [continued below]....
.....com/
http://www.mrlocksmithrichmond.com/
http://www.automotivelocksmiths.com/
http://www.mrprolock.com/
http://www.standardmarketing.ca/

The Scam (actually Scams) of Terry Whin-Yates:

1. Locksmith Services scam: Terry Whin-Yates runs a locksmith service that sells false locksmith services. He advises on techniques such as:

1. Low biding, high billing
2. Unnecessary drilling and replacing applying additional charges
3. Up-selling unnecessary services and unqualified security advice to increases the sale

He teaches these techniques to those who buy into his business plan.

He uses the following individuals in this service:

Terry Whin-Yates, himself
Royce Whin-Yates, his son who does the Automotive work
Brian Whin-Yates, his son
Michael Lee, who bought into the scam and works out of East Vancouver
Jackie Wu, who bought into the scam and works out of Richmond

2. Internet Spam and dishonest advertising:

He uses an internet spam company called Standard Marketing run by Ken Lapp, and against the terms of service of these sites he practices the following "black-hat" techniques or tricks to fool internet browsers:

Keyword stuffing, writing unreadable material to fool search engines into judging
Duplicate sites, sites that are identical to each other in content to improve ranking as a group but failing to provide value to searchers
False Google Maps listings, using mailboxes as business listing to fool consumers into thinking he is nearby
Competitor Domain names, he uses the names of competitor locksmith companies to forward traffic to his site when they think they are going to a different company page

2. Locksmith Class scam:

Terry Whin-Yates teaches how to rekey a weiser cylinder for over $1000. You can buy a kit that will teach you this from most hardware stores for $20. He teaches little else of value if you are seeking employment in the locksmithing industry. There are legitimate courses available on locksmithing but they are rare and hard to locate. He takes advantage of this fact and offers a low value solution that could cost you a $1500 more than it is worth.

3 Locksmith Franchise scam:

Terry Whin-Yates is advertising a "Mr Locksmith" "franchise," in which he will teach you how to take advantage of the public using the methods above. This will cost you over $10 000. He will give you the impression of the profitability of this scheme with false statistics and by using his accomplices as examples showing them to be busy. This is all an act to obtain your money. The "franchise" has no support and the numbers are not authentic.

Reference Links:

Better Business Bureau rating of F with 3 complaints unanswered:

http://www.bbb.org/mbc/business-reviews/locks-and-locksmiths/mr-prolock-in-burnaby-bc-1208591

Rip Off Report posting with screen shot evidence of his deceptive advertising practises:

http://www.ripoffreport.com/advertising-deceptive/24-hour-mr-locksmith/24-hour-mr-locksmith-mr-proloc-F8354.htm

Scam.com post explains the same as the ripoffreport.com post
(((link redacted)))

Scam.com Post from a former customer who was video taped by Terry Whin-Yates and his son Royce Whin-Yates without permission:
(((link redacted)))

Gigpark post by a former customer of "Mr Locksmith" with an interesting rant following in the comments section:
(((link redacted)))

HomeStars review calls him a thief that cost the reviewer $2000:
(((link redacted)))

Google Maps listing for "Burnaby Locksmith - Mr Prolock Locksmiths"  with a UPS Store as the address:

http://maps.google.com/maps/place?cid=2406921803397992823&q=burnaby+locksmith&hl=
en&ved=0CGMQ-QswAQ&ei=SmDmTNe9KaGItAPBvanxBA&sll=49.240365,-122.992852&sspn=
0.095922,0.134058&ie=UTF8&ll=49.302069,-123.2024&spn=0,0&z=12

Another Google Maps listing for "AA Automotive Locksmiths" at the same address:

http://maps.google.com/maps/place?cid=2406921803397992823&q=burnaby+locksmith&hl=
en&ved=0CGMQ-QswAQ&ei=SmDmTNe9KaGItAPBvanxBA&sll=49.240365,-122.992852&sspn=
0.095922,0.134058&ie=UTF8&ll=49.302069,-123.2024&spn=0,0&z=12

Another fraudulent locksmith listing on Google Maps for "Mr Prolock Vancouver" also a UPS Store:

http://maps.google.com/maps/place?cid=6216703630119482762&q=mr+prolock&hl=en&dtab=
0&sll=49.253017,-123.058891&sspn=0.109582,0.308647&ie=UTF8&ll=49.341902,-123.213387&spn=
0,0&z=12
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 04/16/2011 01:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Terry-Whin-Yates/Vancouver-British-Columbia-/Terry-Whin-Yates-Mr-Locksmith-Consumer-Scams-Education-Scams-and-Business-Scams-Vancouve-718436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
2Author 1Consumer 3Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Fight Unlicensed Locksmiths in Canada

AUTHOR: Terry - (Canada)

Fight the Unlicensed Locksmiths the only place they get business.

On Google Ad Words:

1- Google "Locksmith Vancouver" or "Locksmith" or "Locksmith Richmond" etc,
2- Click on Unlicensed Vancouver Mobile Locksmith Ad.  
3- Go to the unlicensed locksmith website and click on a few pages.

*** You just cost the unlicensed Vancouver Mobile Locksmith $2-$5 each time you visit.

FIGHT BACK, THE UNLICENSED LOCKSMITHS USE GOOGLE AD WORDS TO ADVERTISE

Lots of Unlicensed Locksmiths in the Vancouver Area and other Cities in North America
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#2 Author of original report

Terry Whin-Yates and Ken Lapp HOW TO REPORT

AUTHOR: Another Victim - (Canada)

Scam Warning: Terry WHIN-YATES, Royce WHIN-YATES, Michael LEE, Jackie WU and some other Licenced Locksmiths are running illegitimate businesses despite having locksmith licenses. They will rip you off. Mr Prolock aka Mr Locksmith aka AA Automotive Locksmiths is a Licensed Locksmith Company despite maintaing unethical business practices and Terry WHIN-YATES has been granted a license by British Columbia despite a reputation for dishonesty and deceiving the public!

The Company has several names: Mr Prolock aka Mr Locksmith aka AA Automotive Locksmiths are the names of a Company that scams consumers. This is a Licensed Locksmith Company looking for the next mark for it's various scams. DON"T FALL FOR THE MR LOCKSMITH SCAM. It could cost you hundreds to thousands of dollars.

The WHIN-YATES family scam: Mr Locksmith and Terry WHIN-YATES, Royce WHIN-YATES, Jack WHIN-YATES, Brian WHIN-Yates and Robert WHIN-YATES have all been a part of the scam at one time or another. Also Involved are Michael LEE and Jackie WU working as locksmiths. Jenny WU and Ken LAPP and also involved in the business. Read about the Scam Company 24 hr Mr Locksmith's failure to respond to complaints from the Better Business Bureau of Canada:

http://www.bbb.org/mbc/business-reviews/locks-and-locksmiths/mr-prolock-in-burnaby-bc-1208591

File a complaint to the government agency that granted Mr Prolock and owner Terry WHIN-YATES a Licence. Complain to the Registrar of Security Programs and Police Division. The complaint process can be used to report complaints about Locksmith Scams like Mr Locksmith and the business owners.

If you have been scammed by Terry WHIN-YATES please file a complaint so that others don't suffer the same.

To fiile a complaint to the BBB about Terry WHIN-YATES Scam Company with the Business Bureau go here:
https://odr.bbb.org/odrweb/public/complaintlink.aspx

Go here to read about the Complaint Process with the government agency that granted the licensing - How to file a complaint against a Security Licensee or Business:
http://www.pssg.gov.bc.ca/securityindustry/complaint/index.htm 

CONSUMER WARNING: Deceptive and Unethical Locksmiths Operating in Vancouver. You must use good judgement in choosing your locksmith as the government can not protect the public against getting ripped off!

Ken LAPP is President of Standard Marketing and has been working with Terry WHIN-YATES in advertising. 
http://www.standardmarketing.ca/

You can Complain to the BBB about Ken LAPP's involvement in promoting a consumer scam at the Better Business Bureau:
https://odr.bbb.org/odrweb/public/complaintlink.aspx
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#3 REBUTTAL Owner of company

Unlicensed ancouver Mobile Locksmith Ltd & Colin EVANS

AUTHOR: Terry - (Canada)

Fraud Alert: Unlicensed & Unqualified Locksmiths Operating in Vancouver
You must ask for the license of your locksmith and input it into this government webpage to make sure it's valid before you deal with them, or you could be getting ripped off!

Fraud Alert: Unlicensed Vancouver Mobile Locksmith Ltd is an unlicensed Locksmith Company and Robson Locksmith has no BC Locksmith Business License and Colin EVANS does not have a valid BC Locksmith License or even a BC Security Guard License.

VANCOUVER (NEWS1130) - The next time you've locked yourself out of the house, don't be so quick about calling just any locksmith you find online. The Better Business Bureau has received a few complaints about people saying impostors are showing up to fix their locks.
What's happening is you'll call, who you think, is a local locksmith you found on the Internet like Surreylocksmithmaster.info. That call goes to a switchboard in Florida where they dispatch an un-licensed worker to fix your locks.
The BBB's Kevin Hollett says they're fakes and end up charging more than the initial estimate over the phone. "Ask for the legal name of the business, if they refuse than just call another locksmith. When the locksmith arrives ask them for identification, ask for a business card and ask to see the [business] license."
He explains the work is being done, but just not very well. "If you've had any trouble with the work, they don't have anyone that you can follow up with."
Another company that says it's a local business is Locksmith Pro's.


Unlicensed Vancouver Mobile Locksmith Ltd is an unlicensed Locksmith Company and Robson Locksmith has no BC Locksmith Business License and Colin EVANS does not have a valid BC Locksmith License or even a BC Security Guard License

Protect yourself, you can "Verify Locksmith Security Business licence" at the following BC Government site:

http://www.pssg.gov.bc.ca/securityindustry/training/index.htm

Also, you can file a complaint to the Registrar of Security Programs and Police Division. The complaint process can be used to report unlicensed companies and locksmiths.

Complaint Process -- How to file a complaint against a Security Licensee

http://www.pssg.gov.bc.ca/securityindustry/complaint/index.htm

Colin Evans and Robson Locksmith has no BC Locksmith Business License and Colin EVANS does not have a valid BC Locksmith License or even a BC Security Guard License. Also, Vancouver Mobile Locksmith Ltd is an unlicensed Locksmith Company. Colin Evans is Director of Operations at KIMBO Design Inc.
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#4 Author of original report

Check This Out!

AUTHOR: Another Victim - (Canada)

Here's ways to spot a fraud locksmith
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#5 Consumer Comment

PROOF of Terry Whin Yates "Licenced Locksmith:" Review Fraud

AUTHOR: anonymous - (United States of America)

Terry Whin-Yates "Licenced Locksmith" is not afraid to lie to his customers and defraud the public.

In the first picture you see that he is removed from yelp for posting not one but 3 reviews that violate the rules of fair reviewing on Yelp, a consumer review website. The company he is reviewing terminated a partnership with him for these kind of actions. If you notice in his 3 false reviews that he first gives posts 5 stars. Then after being fired posts 2 reviews of 1 star. 

His reputation for deception is documented here:
(((ROR REDACTED)))

Companies involved with the scam

24hr Mr Locksmith
Mr Prolock
AA Automotive Locksmiths
Standard Marketing
Jenny Wu Financial

Individuals Involved:

Terry Whin-Yates
Royce Whin-Yates, his son who does the Automotive work
Brian Whin-Yates, his son
Michael Lee, who bought into the scam and works out of East Vancouver
Jackie Wu, who bought into the scam and works out of Richmond
Ken Lapp, responsible for much of the companies spam and search engine manipulation
Jenny Wu, finances

Websites:

http://www.mrlocksmith.com/
http://www.mrlocksmithburnaby.com/
http://www.mrlocksmithrichmond.com/
http://www.automotivelocksmiths.com/
http://www.mrprolock.com/
http://www.standardmarketing.ca/
((((ROR REDACTED)))



CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#6 REBUTTAL Owner of company

Unlicensed Vancouver Mobile Locksmith Ltd & Colin EVANS

AUTHOR: Terry - (Canada)

Vancouver Mobile Locksmith Ltd is an unlicensed Locksmith Company and Robson Locksmith has no BC Locksmith Business License and Colin EVANS does not have a valid BC Locksmith License or even a BC Security Guard License

Unlicensed Vancouver Mobile Locksmith Ltd.
http://vancouvermobilelocksmith.com/

Unlicensed Robson Locksmith Inc.
http://www.robsonlocksmith.info/

Unlicensed Colin Evans is Director of Operations at KIMBO Design Inc.
KIMBO Design Inc.
 http://www.kimbodesign.ca/


Protect yourself, you can "Verify Locksmith Security Business licence" at the following BC Government site:

http://www.pssg.gov.bc.ca/securityindustry/training/index.htm

Also, you can file a complaint to the Registrar of Security Programs and Police Division. The complaint process can be used to report unlicensed companies and locksmiths.

Complaint Process How to file a complaint against a Security Licensee

http://www.pssg.gov.bc.ca/securityindustry/complaint/index.htm

Colin Evans and Robson Locksmith has no BC Locksmith Business License and Colin EVANS does not have a valid BC Locksmith License or even a BC Security Guard License. Also, Vancouver Mobile Locksmith Ltd is an unlicensed Locksmith Company. Colin Evans is Director of Operations at KIMBO Design Inc.
KIMBO Design Inc.
 http://www.kimbodesign.ca/
Vancouver Mobile Locksmith Ltd.
http://vancouvermobilelocksmith.com/
Robson Locksmith Inc.
http://www.robsonlocksmith.info/
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