On March 1, 2010, I purchased via phone a vehicle from Texas Direct Auto and put a $500 deposit on my credit card. That day, I received the paperwork via e-mail. I immediately completed the paperword and sent overnight priority delivery and wired the remaining $25,230.14 which included a $600 fee to deliver the vehicle. After that, I heard nothing from the dealership. I placed numerous calls and sent numerous e-mails to the dealership which were ignored or was told that the shipping manager or someone else would get back with us on shipping information. However, they did not. After 2 weeks, I called to ask to speak with Customer Service Manager. Diana took the call and said that someone would call me right back. No one called back. I called again and asked to speak with the General Manager or Owner. They said that they were not allowed to transfer calls to this person. I again called Diana and she became defensive and began yelling. I called back and got the Director of Finace Todd Yarbrough. I told him that I did not want to do business with them and asked for a refund. He said that it would be wired the following day. I sent an email to him to confirm our conversation and he said that it would be sent by check when he could get 2 signatures but would not committ to when that would be. I provided him with an overnight delivery account information and requested a confirmation number of it being sent. He has not responded.
During this process, no one ever apologized or even offered to correct the problem.
I have never filled out a complaint on any business. This is the most unprofessional business I have ever had the displeasure of doing business with.