Texas Direct Auto BUYER BEWARE! NEVER DO BUSINESS WITH TEXAS DIRECT AUTO Stafford, Texas

On March 1, 2010, I purchased via phone a vehicle from Texas Direct Auto and put a $500 deposit on my credit card.  That day, I received the paperwork via e-mail.  I immediately completed the paperword and sent overnight priority delivery and wired the remaining $25,230.14 which included a $600 fee to deliver the vehicle.  After that, I heard nothing from the dealership.  I placed numerous calls and sent numerous e-mails to the dealership which were ignored or was told that the shipping manager or someone else would get back with us on shipping information.  However, they did not.  After 2 weeks, I called to ask to speak with Customer Service Manager.  Diana took the call and said that someone would call me right back.  No one called back.  I called again and asked to speak with the General Manager or Owner.  They said that they were not allowed to transfer calls to this person.  I again called Diana and she became defensive and began yelling.  I called back and got the Director of Finace Todd Yarbrough.  I told him that I did not want to do business with them and asked for a refund.  He said that it would be wired the following day.  I sent an email to him to confirm our conversation and he said that it would be sent by check when he could get 2 signatures but would not committ to when that would be.  I provided him with an overnight delivery account information and requested a confirmation number of it being sent.  He has not responded. 

During this process, no one ever apologized or even offered to correct the problem.  
 
I have never filled out a complaint on any business.  This is the most unprofessional business I have ever had the displeasure of doing business with.