- Report: #913406
Report - Rebuttal - Arbitrate
Complaint Review: Texas Direct Auto
Texas Direct Auto12053 SW Freeway (Hwy 59) Stafford, Texas United States of America
Texas Direct Auto Horrid Customer Service/Theft of Personal Property from trade-in vehicle Stafford, Texas
*Author of original report: *UPDATE* - GOOD NEWS SO FAR
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After I had been on the road for 2+ hours heading home, it dawned on me that I had left my $400+ tablet computer in between the bottom driver's cushion and the console of my trade-in vehicle (had been using a map on it to find Texas Direct's location). I immediately called the person listed as my "sales rep," a term I use very loosely, and left a message as to the tablet being left in my Tahoe. He called me back to let me know that it was "not in the vehicle." My wife took over the call at this point as I was on the highway. She talked to a manager that had the vehicle brought back over and supposedly looked himself, still not finding it. They have offered to do NOTHING about this.
The XOOM was beside the seat when we pulled in to Texas Direct Auto as I had checked the map minutes before arriving to double check the side of the highway they were located on. The Motorola XOOM was therefore stolen A) by whoever drove/inspected the Tahoe to give the trade-in quote OR B) by whomever else dealt with the Tahoe after I left the dealership.
YES, I accidentally left the personal property, but as soon as I realized it and called, it should have been a simple matter of the sales rep opening the driver's door and retrieving it for me, putting it in a padded/insured USPS envelope and mailing it back to me.
Obviously however, Texas Direct needs to background check better before hiring as they employ thieves. This is not libel, this is pure facts. This had already been filed with the BETTER BUSINESS BUREAU where come to find out, they have an F business rating. eBay ratings mean nothing once you have seen this business in real life. Please ponder this information closely before deciding to engage in commerce with Texas Direct Auto.
This report was posted on Ripoff Report on 07/17/2012 01:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Texas-Direct-Auto/Stafford-Texas-77477/Texas-Direct-Auto-Horrid-Customer-ServiceTheft-of-Personal-Property-from-trade-in-vehicl-913406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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