• Report: #770859

Complaint Review: The Academy NYC-A Paul Mitchell Partner School

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  • Submitted: Tue, August 30, 2011
  • Updated: Thu, October 25, 2012

  • Reported By: Becky — Fredericksburg Virginia United States of America
The Academy NYC-A Paul Mitchell Partner School
187 New Dorp Lane Staten Island, New York United States of America

The Academy NYC-A Paul Mitchell Partner School Lead on about Education during Tour Staten Island, New York

*General Comment: I completely agree with this post!

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When I first arrived at The Academy NYC-A Paul Mitchell Partner School to go on my tour, I was very excited. My tour was actually great, but that all turned out to be fake. They told me I would be going to all these fun events such as New York Fashion Week and/or other Editorial events for magazines, fashion shows, and the like. They described to me that the teaching was more of a "catering"-as in they cater to the way different students learn. They described to me that each class gets a "graduation" at the end that my family and friends would be able to attend. They told me that I would be getting the best possible education there was for hairstyling, makeup artistry, and esthetics (waxing, nails, facials, etc...) Was I in for a surprise when I moved out of my hometown to New York (specifically to attend the school, which they told me was 7 months and turned out to be 8 months) to find that nothing they had told me was true. I thought I was attending the "Harvard of Beauty Schools." I was very wrong.

It turns out, I didnt get any of that kind of education that they described to me whatsoever. The best part was the beginning Core Class, because my teacher at the time actually showed us how to do certain things and boost our confidence-but once I moved my way up out of that class, more than half my time there was spend just sitting around and waiting. Waiting for someone to teach me something. We would go over the same things every single week almost, and I was getting so bored. Most of the teachers they picked seemed completley unqualified for their jobs. They seemed to spend so much time on making the school a "fun place" that they started picking teachers that we're between the ages of 22-25, and for me, being a 23 year old, it was very difficult for me to even give these teachers any respect. Considering the fact that they have only been in the industry for about two years and actually seemed to have little to no experience at all.

It is hard for me to give a teacher respect when they can sit there and talk to their students about going out to a club and getting drunk, or sitting on the stage staring at their cell phones the whole time and checking their own Facebook pages, not to mention basically stalking the students Facebook pages. I understand Facebook is online and virtually anyone can look at anothers page, but shouldnt that be saved for after school hours? If I am trying to learn, and instead I am staring at my teacher in a stuper because they are too lazy to even get off their phones, how am I supposed to know or learn how to do anything? Most of the time when I would ask a teacher to show me how to do something, they would show me a very small portion of the style I was asking for and then they would walk away, and sometimes couldnt be found afterwards. I never attended a class about Facials-because we just simply did not have them. And keep in mind that I was not one of those "I'm not going to school today because I dont like to go to school" sort of people - I actually attended school, and attended my classes accordingly.

On the days we were supposed to have "makeup class" it reminded me more of a couple of teenage girls having a slumber party doing each others makeup. It was very rare that the teacher would actually show us any makeup techniques at all-because we didnt have any makeup artists as teachers. This, for me was essential because the whole reason I was going into the beauty industry was to do makeup (not knowing at the time that you could get a seperate makeup certificate). Our teacher would walk in and say, "Okay, do each others makeup." And then we would either do someones makeup, or just sit there not doing anything at all. Most of the time I ended up doing my own makeup, because that was actually the most practice I got. No one ever actually showed me how to do anything, most of the things I learned I taught myself, or another student had to teach me.

We also had a "Color Class" every other Friday where we were supposed to learn the different techniques for coloring hair. It started out with us just watching the teacher do another students hair on stage (most likely a student that was favored in some sort of way-favortism happend a lot here) and then close the end of my stay there, class would begin with a video and end with us working on our mannequins-yet the teacher still showed us how to do nothing. She would sit on stage and stare at us, or walk over to the girls that were favored in her eyes and help them- the rest of us got no attention at all. I actually needed a teachers help one time with a customer that I had-when I first when to go look for her, I couldnt find her. Then, finally, I went into the back of the salon, and there she was getting her hair curled by a student. I told her I needed her and asked if she could come help me, and she says, "Just wait a minute, and dont tell anyone I'm back here." I waited for about ten minutes before I could finish up with my customer. This is the same teacher that stared at her phone when she was supposed to be teacher, and actually had her cleavage hanging out half the time as if she was going out to a club.

Another problem I realized was with the dress code here- it was all black on black with more black. Yet more than half the time those "favored" girls could wear other colors as much as they wanted- and they never got a word said to them. Yet, when I came to school with grey pants or a little tiny bit of grey on my shirt, I get yelled at. Some girls would walk around that place looking like street walkers, but that was okay, because those girls' parents had money, and could potentially buy their way out of anything. And the few times I wore a LITTLE bit of a color that wasnt black (but close enough, considering the girls that wore color on days they werent supposed to would wear purples and blues) I would get yelled at. I even got in trouble for wearing shoes one time. The teacher claimed they were "sneakers"-but they werent sneakers they were regular shoes. I did not look like I was going to the gym or going out for a run. I looked like I was going to school.

There was a student there that would actually sleep during class with his sunglasses on, walk in and out of class during tests for no reason (because he "didnt feel like taking it" I guess) and he rarely ever got into any sort of trouble at all. He would even just walk out of the school when he wasnt on his break or lunch. He would just come and go as he pleased and no one ever said a word to him. I heard a rumor that this was because he was friends with the owners of the school, but I can not claim that because I dont know for sure. By this point I started getting frustrated with the school, but I decided to keep trying anyways. My big breaking point was when I didnt do so well on a test, and I asked if I could just go back on the test and try to correct the answers I got wrong, but my answer was, "That's not how we do things here." Okay, maybe not usually, but I actually have a slight learning disability where I have big problems taking tests, and I thought this school would "cater" to the way I learned-but, anytime I would ask them if I could do something a little differently because it would help me, I got a no. By this point, I started breaking down.

And to make it worse, I got told by one of the teachers that I looked like a "slob." I told this teacher I felt like this was very rude considering the fact that on the day she said this to me, I actually had my hair done; she just didnt like the way it looked. I couldnt figure out why she would say this to me since I had my hair and makeup done every single day and there were girls that would walk around with nothing on their face and their hair thrown up into a bun like they just rolled out of bed. Then, about a week later, I had my hair up in a bun (a nice looking bun, not a messy one) and the same teacher actually comes up behind me, takes my hair down, and says, "You know how I feel about that." and then she tells me to "mess my hair up" to make it look like a "just had sex" sort of look because that's whats "in" right now. I dont understand how I look like a slob when my hair is done but I don't look like a slob when I look like I "just had sex." To me, this was highly inappropriate for her to even come up behind me and touch my hair like that, and then to say those things to me. And she was one of the older teachers, too.

Another time, I did an updo on my mannequin, trying to do something all by myself (since, you know, the teachers rarely ever checked on us) and I went up to my teacher (the same one that was busy getting her hair curled) and I got a shrug and a roll of the eyes. I didnt hear anything to the extent of "Wow that looks really nice" or "Here, let me help you and show you a different way to do it." I got absolutley no praise and no constructive criticism at all, which is the way it was all the time. The teachers would come back and say, "Whats up guys?" and then basically walk away from us. Other times they would show us pictures and say, "Do these hairstyles" and then, once again, walk away--never actually SHOWING us how to do the hairstyles. Oh yeah, and as for our graduation ceremony-it never got planned. No one even came up to us and said a word to my class about our graduation at all, I ended up leaving and not finishing school there at all (I found out that in every other state you need more hours to get your license; in New York you only 1000 hours) and as far as I know, my class never had the graduation that they were promised, because for some reason there was "No graduations in July."

This school is so set on selling their products and teaching the "clinet consultation" every single week that they dont concentrate on anything else. I left The Academy NYC, went to Empire Beauty School's three week make up course, learned a lot, realized that in some places there actually was structure, and finished with an A and recieved my make up certificate. Personally, I wish I never would have gone to this school, because now I have to pay back my 10,000 dollar loan for a horrible education and something that I couldnt even finish because this place was literally driving me so crazy. I was depressed and miserable the whole time I was there, and if I could take that whole experience back and start from scratch somewhere else I would. And I know I am not the only student that has attended this school that feels this way; many, many other students feel the same way as I do. It's a wonder that this place has not been shut down yet.

This report was posted on Ripoff Report on 08/30/2011 07:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Academy-NYC-A-Paul-Mitchell-Partner-School/Staten-Island-New-York-10306/The-Academy-NYC-A-Paul-Mitchell-Partner-School-Lead-on-about-Education-during-Tour-Staten-770859. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

I completely agree with this post!

AUTHOR: fedupwPM - (United States of America)

I have to say I agree with everything this post says.  I am a student at the PM Academy NYC and I have to say it is a complete joke.  I am 32 years old and have been to college.  I have a BA in Business, but have always wanted to pursue my dream of becoming a hair stylist.  I chose Paul Mitchell because of the reputation for its NAME.  I have to say, I am so greatly disappointed in my education here.  If I didn't already have any previous knowledge (my mother owns a salon) of cutting and coloring hair, I would be as lost as some of the other students.  The way the owners are running this business is a crime.  I am waiting for the day when someone actually sues them for false advertising.  When I went on my tour of the school I met with a young girl Hannah and she was the sweetest thing.  Very friendly, very positive and she made the school out to be such a wonderful place.  I was hooked.  I needed to go here!  So I signed up.  No student loans, no grants, just my hard earned money.  My first week of school was already a disaster, they did not have any of our much promised Kits.  We had no tools, no mannequins, no text books.  We pretty much sat around chatting and getting to know each other.  The second week we finally get our kits and "get to work".  Unfortunately our Core teacher didn't even know the "Paul Mitchell way" so she taught us by playing the same DVD's over and over again and literally reading word for word from the handouts she passed us.  Did I learn anything?  yes, but I can read something and pick it up quickly.  The other girls were lost.  They needed more of a hands on approach and since the school did promise to cater to their needs when they signed up they were greatly disappointed that they just weren't getting it.  Well, we made it through the Core program and go down to the floor.  After 2 weeks of following the more "senior" girls around we were given our first clients.  The teachers came by and introduced themselves to our clients, told us what we had to do then walked away to go back to chatting with their friends.  I had to run every couple of minutes to go find a teacher to help me.  Now to be fair, the place is completely understaffed.  Teachers and staff quit in such an alarming rate that its not worth getting to know them.  One staff member told me the reason she was leaving is because she was tired of all her suggestions for improving the school to go on deaf ears.  She told me the school is actually going bankrupt and that the salon Anne owns down the street is being investigated by the IRS.  The salon they own - all of the stylist walked out and quit because of the treatment they were getting there.  The same with the school.  All of the teachers and staff quit because they are under appreciated and under paid.  Anne could care less who her students are as long as she keeps collecting our tuition.  I had a client come up to her and praise what a great job I did and she looked at me like she was my best friend and said she knew that I was great.  The woman hasn't spoken one word to me since I started!  She hides upstairs and then when its time, she leaves.  NEVER interacts with any of her students.  NEVER interacts with her staff, unless its to tell them what they are doing wrong.  We students pay almost $18k for an education in this school and we mostly sit around and wait for one of the teachers to get off their butts and actually teach something or for a client to walk in.  At this point, I like many of my remaining core class, are just counting down the days till we can get out.  Sad, but true.  My advice - don't waste your money.  You are only buying the PM name here. 
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