- Report: #520776
Report - Rebuttal - Arbitrate
Complaint Review: The Airline Academy TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. The Airline Academy has been recognized as one of the finest aviation training facilities in the world. The Airline Academy trains at the Daytona Beach International Airport by carefully selected instructors. The Airline Academy focuses on the students and provides the most comprehensive training available.
The Airline Academy TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. The Airline Academy has been recognized as one of the finest aviation training facilities in the world. The Airline Academy trains at the Daytona Beach International Airport by carefully selected instructors. The Airline Academy focuses on the students and provides the most comprehensive training available.340 South Beach Street, Daytona Beach, Florida United States of America
The Airline Academy Verified TRUSTED BUSINESS REVIEW: The Airline Academy is recognized by Ripoff Report Verified as a safe company to conduct business with. The Airline Academy’s goal is to prepare each graduate with the competitive edge to 1) Obtain an interview 2) Be hired 3) Pass the airlines in-house training, and 4) Obtain upward mobility.
*UPDATE: The Airline Academy pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. The Airline Academy recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to The Airline Academy for its full commitment to quality customer service..
Ripoff Report's discussions with The Airline Academy have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. The Airline Academy listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services..
The Airline Academy was founded to meet the hiring needs of the airline industry. Competition for airline positions is extremely fierce. [continued below]....
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Bill Stephens during an onsite inspection held by a third party verification company with no biases towards The Airline Academy..
The Airline Academy began its career as a FA certified pilot training school and has evolved into a training program for individuals interested in service careers within the airline industry. Bill Stephens stated the following about his company, "95% of the people that apply to the airlines will not be interviewed and hired. 100% of The Airline Academy graduates jump to the front of those 95%. They all get interviews before they graduate. The vision was to give our students a competitive edge number one with the interview, number two the competitive edge to pass the interview and be hired." .
Leads for The Airline Academy are primarily obtained through word of mouth, and Internet driven marketing. Once a potential student has expressed interest in their services they must first pass the basic requirements of the airline industry, "our initial contact with an applicant is by telephone to screen them through their basic qualifications." These include high school diploma, no drug convictions, and no felony's. Once they have passed these qualifications they are advised of the type of salaries, positions, benefits, and working conditions of airline industry positions. .
CUSTOMER CARE & COMPLAINT RESOLUTION – THE AIRLINE ACADEMY .
During the onsite interview Mr. Stephens was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Stephens stated, "that's a challenge because most of them are very satisfied. We have enrolled over 14,000 students since our inception 21 years ago, and the few complaints we get are students that don't show up." Often times potential students will state that the program is not needed because every airline trains their own employees. However, they don't fully understand the benefits that the programs offers in the competitive field of airline service. .
When asked to comment on complaints posted on Ripoff Report's website Mr. Stephens explained that the complaints were posted by a student who claims they never received any amount of flight attendant training while attending their program. However, "we have photos of this student in the Jet Blue pool receiving emergency exit flight attendant training." Mr. Stephens believes all comments to be false and adds, "we are very concise in what we do." .
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Stephens explained that they originally housed students in a retro style hotel located on the beach. Students expressed that they wanted a more modern setting. In order to comply with the students requests they are now housed at the Homewood Suites which has a more modern feel, as well as excellent reviews. .
The Airline Academy is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "knowing a company and trusting a company are very essential in today’s Internet business. The Airline Academy holds, and has held an A+ rating with the Better Business Bureau for 21 years. I believe as it’s been explained to me the principle that the Ripoff Report wants to accomplish are identical to those of the Better Business Bureau…the standards that the Ripoff Report has indicated that they want to achieve is that we will work with all of our customers to resolve their complaint. We’ve been doing that for 21 years. I think simply adding another arrow on your quiver by having the Ripoff Report as a verified trusted business I think that just adds more to our credibility." .
STATEMENTS FROM THE AIRLINE ACADEMY .
" The Airline Academy has a rich history and strong set of credentials. We have placed graduates with 66 airlines. In addition to our Flight Attendant / Airline Customer Service Program and the Accelerated Flight Attendant course, we offer Private Pilot and Aircraft Dispatcher training. These latter two programs are closely governed by the Federal Aviation Administration and culminate in licensure. Naturally, the FAA would not have approved us a training provider were we not competent, reputable, and completely on the up-and-up. Every class we have airline recruiters come to our Daytona Airport campus to hire directly from each graduating class, with a confirmed placement rate of 85%..
All applications submitted to The Airline Academy are screened prior to enrollment to determine their eligibility to interview and be hired by an airline. We will not knowingly admit an applicant that we feel does not meet industry standards..
Our goal is to prepare each graduate with the competitive edge to 1) Obtain an interview 2) Be hired 3) Pass the airlines in-house training, and 4) Obtain upward mobility..
Our curriculum and training methods are frequently updated with input from members of our distinguished airline advisory board..
We feel our training does indeed make a difference as airline recruiters visit each class to conduct interviews. 66 Airlines have hired our graduates! .
The Airline Academy 's · 20 years of continuous operation at the Daytona Beach International Airport.
SABRE training contracted through American Airlines. · Flight Attendant training contracted through JetBlue University. · A+ Rating with the Better Business Bureau. · 85% confirmed placement rate with an airline. The Airline Academy takes employee satisfaction seriously as well. .
Ripoff Report was pleased to learn that The Airline Academy 's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM THE AIRLINE ACADEMY.
The Airline Academy recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, The Airline Academy has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience..
In summary, after our review, Ripoff Report is convinced that The Airline Academy is committed to quality delivery of services resulting in total client satisfaction
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that The Airline Academy meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program.
Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
The Airline Academy Daytona Beach, Florida
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM THE AIRLINE ACADEMY:
The complaints online focus primarily on the optional housing accommodations at the Sun n Surf motel rather than the program itself. Given the Sun n Surf’s prime location in the heart of the Daytona Beach tourist district, the property has been recently purchased by the County of Volusia as part of its boardwalk expansion project. As of January 2016, students will be housed at an extended stay hotel near the airport operated by a major chain. We feel confident that this change will correct any issues students previously had with the housing accommodations.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
I recently attended school at the Airline Academy down in Daytona Beach, Florida.
First of all, I was paid a visit by a so called "recruiter" at my very own home. He clearly stated that every single student would be hired once they finish schooling at the academy. Also, he told my family that many airlines hire students out of this school. Southwest, Delta, and Continental Airlines to name a few. Then he said that I could work anywhere I wanted to. Dorms were condos conveniently located near the beach, and there would be transportation to and from the school.
Second of all, I had to pay almost six thousand dollars or so just on the "Distance Learning" portion at a rate of $243 a month. It was required by the academy that it would be paid off before I started training at the academy.
Third, I had to pay another three hundred dollars or so on the flight to and from my place. Then I had to pay at least $700 to housing and a $50 deposit, which was never returned to me when I left.
When I showed up for the first night at the housing, the entire dorm was actually a hotel room (The Seascape Inn) and not a condo. Cockroaches and ants crawled rampantly on the floor, and I believe that there were mice running rampant between the walls.
Silverware and other kitchen items were incomplete. There were no paper towels to wipe anything off, and only one bottle of dish soap and a couple cloths to wash and dry dishes.
Bathrooms were very moldy and dirty as well. Bathtub area especially.
Rooms were okay, but some of my classmates were unlucky. Some found hair or oil on towels and pillows provided.
To make things worse, the location of the housing from the school was far by at least seven miles. Stores and food were far from the school, and students could barely leave the houses after school and get back before sign-out times.
House parents were lazy and rude. Students did not feel comfortable around them, and were treated horribly. They especially would open dorm room entrance doors without a warning, which scared a lot of my classmates.
This report was posted on Ripoff Report on 11/06/2009 06:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Airline-Academy-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-The-Airline-Academy-has-been-recognized-as-one-of-the-finest-aviation-training-facilities-in-the-world-The-Airline-Academy-trains-at-the-Daytona-Beach-International-Airport-by-carefully-selected-instructors-The-Airline-Academy-focuses-on-the-students-and-provides-the-most-comprehensive-training-available-/Daytona-Beach-Florida-/The-Airline-Academy-Daytona-Beach-Florida-520776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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