Our refrigerator/freezer was not staying cold. We researched a few companies on line and decided on The Appliance Guy, Lemuel Elias Gonzalez. He seemed very personable and explained everything he was doing. He had to defrost the freezer as it was freezing up and thats what made the cooling stop. We were told it was the Board, so he replaced it and told us that we were actually very lucky because when the board goes bad usually the thermometer goes bad as well. He told us he checked everything else and everything is working great. We paid him $300.
Two weeks later the same exact problem is happening. We called him back out and this time he said our Heater Assembly was burnt out. This was $65. My boyfriend was home and was watching him work. He noticed the part he was going to put in looked used and only had one bulb where as the part he was removing had two bulbs. He asked why was he putting a used part in our frig. and the answer was, don't worry this is going to fix the problem and if it doesn't I will come back and fix it for no charge. 24hrs later the same exact thing is happening and my boyfriend called Lemuel back and was told that he can not come over right now because his wife was admitted to the hospital but he will come as soon as possible.
That was two weeks ago. We ended up googling the part #, ordered it on line for $25 and found out he put an old Heater Assembly in as the double bulb has replaced the single bulb for some time now. This guy still has not called us back and will not answer when we call him.