• Report: #438537

Complaint Review: The Associated Pawn Brokers

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  • Submitted: Sat, March 28, 2009
  • Updated: Thu, October 13, 2011

  • Reported By:Belair Maryland
The Associated Pawn Brokers
1851 Pulaski Highway Edgewood, Maryland U.S.A.

The Associated Pawn Brokers Associated pawn shop rips off layaway customers. Sells there layaways and keeps the downpayment and any money you have down on them Edgewood Maryland

*Consumer Comment: Similar Situation

*UPDATE Employee: INCORRECT

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I put merchandise on layaway. I had to make a payment every 15 days. Before I got down there to make the payment this company had sold my merchandise and refuses to give me back my $400.00 deposit. They put my merchandise back and sold it after the 16th day of me putting it on layway. I guess they really didnt want to sell it. They would make more money if they put it back and kept my deposit. And then sold it. what a scam they have going on. they refused to allow me to even get a store credit for the $400.00. they called it the money they lost for the 16 days they had it on layway before they resold it. Wow Who steals from their customers??? like that. They had my phone number and they did not even call to give me a heads up that the payment is due and I needed to be there that day to make the payment. I acutually called and spoke with them 4 times and each time they said oh its ok no big deal. And the intire time they knew they had already sold it and didnt tell me. I have now found 19 customers of theirs who have said the same thing. No warning, no curtesy call and no refund. Just keep your money. All of it no matter how much you have paid on it. When I said I was going to dispute it. Melissa The manager said oh its to late to dispute it.

Lynn
Belair, Maryland
U.S.A.

This report was posted on Ripoff Report on 03/28/2009 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Associated-Pawn-Brokers/Edgewood-Maryland-21040/The-Associated-Pawn-Brokers-Associated-pawn-shop-rips-off-layaway-customers-Sells-there-438537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Similar Situation

AUTHOR: anteede - (United States of America)

Just wanted to voice my situation.  I placed a TV and DVD player on layaway at a local pawn shop.  When placing the layaway, I was advised that if the TV did not fit in my apartment I would be able to take the TV off and just use the full deposit on the DVD player.  Ok, great!  The paperwork was drawn up.  I gave my 70.00 deposit.  The clerk then gave me 2 different receipt for each item.  Before signing, I asked the clerk it signing 2 seperate receipts would hinder me in just getting the DVD player if the TV was too big.  Clerk says "No, it wont effect it.  We just need seperate receipts for bookkeeping purposes.  I left the store, went home to measure and found that the TV indeed would be too big.

I contacted the store and spoke with a clerk who advised me he was the manager, Eddie, and that I would be unable to take the TV off and just get the DVD player but that I could use the 60.00 which was placed on the TV on another item in the store.



I went to the store yesterday and was told by an assistant manager that if I canceled the TV layaway that I would forfeit my deposit and the TV would go back on sale.  No credit, no nothing.



I have until the 10th of December to pick up the DVD player and the TV seperately.  The DVD player isn't a problem but what am I going to do with a humungous TV which I have to purchase of lose 60.00. 



If this isn't a ripoff, what is?  The pawn shop gets my money, your money and the money for reselling the item.  I don't get it.  Where are the rights of the consumer in these matters?

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#2 UPDATE Employee

INCORRECT

AUTHOR: The Associated Pawn Brokers LLC - (United States of America)

Hi, I'm an employee of The associated pawn brokers LLC - there was a company before this company here named Assocoated Pawn Brokers Inc with no affiliation. But i did work for both companies. I can tell you the above is an obvious  inaccurate statement. I've worked for both new and old owners for years. The store policy is simple and on the reciept. All layaway payments are due every 15 days. If not paid on the merchandise goes back out for sale. There is a 20% restocking fee of the total of the sale and the rest becomes a store credit for the person. The only employee whom worked here named melissa over the years was not a manager, simply an online sales agent. Everyone wears nametags with job title listed on them, so it would not of been confusing. As long as I have worked here I do not ever recall a situation where the owner steve. or now Ed had held back anyones money minus the 20% restocking fee which is normal of most companies. As far as 19 other customers, no offense thats kind of an odd number just to randomly meet as your daily travels would go but again the only funds ever held back by any staff member is the 20% restocking which is written on the front counter and on the walls on signs. But even in your own statment your saying there policy is to put the merchandise back out after 15 days and you came in on the 16th. We do follow strict deadlines and that is held so all customers are treated the same time wise, and unfortunatly there are many customers whom put stuff on layaway and never come back to pay upon it. Therefore it shows every day a list of layaway items on a forfiture list due to non payment. We do not make phone calls to let customers know they are late. They are provided a reciept with due date so they are aware when to be in by and make payment. We can not be responsible to call any and all of our customers that are late. Per month just in Options we have 5,000 transaction forfitures not including layaways etc and thats not 5,000 items , most transactions have 4 to 6 items pawned on them. We never have stated or offered a reminder service.
Please do not think I am being harsh but I am simply saying you did state you know the policy and you were late, and you knew when you were due and you neglected your responsibility to come in as far as crediting any remainder of funds you would have after the restocking fee I highley doubt that feel free to come in and see keith or Ed and they can check it for you gladly.

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