• Report: #780259

Complaint Review: The Battery Connection

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  • Submitted: Fri, September 23, 2011
  • Updated: Tue, December 06, 2011

  • Reported By: Joe Puopolo — Atlantic Beach Florida United States of America
The Battery Connection
Internet United States of America

The Battery Connection thebatteryconnection.com Same Response to Every Warranty Claim - It's Not Defective, Sorry... New Jersey, Internet

*Author of original report: Ebaybatteries.com - is The Battery Connection on Ebay

*Consumer Comment: Incorrect web site reference

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I had a very similar experience, and the amazing thing is the response I got from them was almost word for word the response you got.  

They said, "I am sorry to hear that. The battery we sold you is not defective, and the proof is that you have been using it all along. At the same time, please understand that the battery is fuel, and once the fuel runs out, it of course will no longer power your laptop. Our warranty does not cover wear and tear, it only covers physical defects such as the battery cracking, or the casing opening up and the such.
I do realize that you are now out of a battery and as a courtesy to you, I can offer you a 20% rebate on a new unit.

Ironically, I had attached a photograph of the broken cracked swollen battery I had purchased 16 months earlier for my macbook. If their batteries were just  cheap crap it would be one thing, but batteries that swell and crack open are fire hazards as well as posing a danger with leaking acid.

This report was posted on Ripoff Report on 09/23/2011 03:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Battery-Connection/internet/The-Battery-Connection-thebatteryconnectioncom-Same-Response-to-Every-Warranty-Claim-I-780259. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Ebaybatteries.com - is The Battery Connection on Ebay

AUTHOR: Joe Puopolo - (United States of America)

Here's their Ebay website and they seem to have relocated their regular url.


You seem like a real nice company.

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#2 Consumer Comment

Incorrect web site reference

AUTHOR: Paul - (United States of America)

Check your facts before you publish a complaint that includes a web address that belongs to another company. The web address www.thebatteryconnection.com does not and never has belonged to The Battery Connection of New Jersey referenced in this complaint.

Please delete any reference to the domain thebatteryconnection.com immediately.

Thank you.
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