ED Magedson – Founder
The Benchmark5715 Mesmer Ave Culver City, California USA
The Benchmark Sold me the wrong handles and is not taking responsibility Culver City California
Bob Olander, a salesman at The Benchmark, sold to me some higher-end door handles for my home. He asked me to describe the kind of doors I had, and I went over it with him about three times for safe measure. My contractor was present for two of the onversations, to ensure accuracy.
Upon trying to install the handles we quickly discovered that the wrong handles were ordered for my 5 1/2" offset pre-drilled doors. I was sent mortisse locks instead of tubular locks. Bob was rude, insulting, and unprofessional in my attempt to resolve the issue with him, adn he took no responsibility for his error, only vaguely alluding to an apology. He never followed up on sending me the "contract" he said I ssigned (because I never did), never sent me a receipt, and sent all the wrong door handles.
I live in Hawaii and shipping back to the mainland for a return is not easy or cheap. [continued below]....
This report was posted on Ripoff Report on 09/24/2013 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Benchmark/Culver-City-California-90230/The-Benchmark-Sold-me-the-wrong-handles-and-is-not-taking-responsibility-Culver-City-Cali-1087063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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