- Report: #1087063
Report - Rebuttal - Arbitrate
Complaint Review: The Benchmark
The Benchmark5715 Mesmer Ave Culver City, California USA
The Benchmark Sold me the wrong handles and is not taking responsibility Culver City California
*Author of original report: Manager bribes me
*Author of original report: Ensuing emails with manager at The Benchmark
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Bob Olander, a salesman at The Benchmark, sold to me some higher-end door handles for my home. He asked me to describe the kind of doors I had, and I went over it with him about three times for safe measure. My contractor was present for two of the onversations, to ensure accuracy.
Upon trying to install the handles we quickly discovered that the wrong handles were ordered for my 5 1/2" offset pre-drilled doors. I was sent mortisse locks instead of tubular locks. Bob was rude, insulting, and unprofessional in my attempt to resolve the issue with him, adn he took no responsibility for his error, only vaguely alluding to an apology. He never followed up on sending me the "contract" he said I ssigned (because I never did), never sent me a receipt, and sent all the wrong door handles.
I live in Hawaii and shipping back to the mainland for a return is not easy or cheap. [continued below]....
This has gone on now for about a month. I am on hold for long periods and it seems no one but me is making effort to make this return happen. Once they got your money, then you are unimportant, that's how it goes.
So, I am aggravated and dsigusted with this company and their broken promises and poor service from the misordering of the handles to the neglicgence in resolving it for me in a timely hassle-free way (to say the least). It's disgusting that his is how a "benchmark" business operates.
This report was posted on Ripoff Report on 09/24/2013 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Benchmark/Culver-City-California-90230/The-Benchmark-Sold-me-the-wrong-handles-and-is-not-taking-responsibility-Culver-City-Cali-1087063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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