• Report: #949101

Complaint Review: The Berry Company

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  • Submitted: Mon, October 01, 2012
  • Updated: Tue, October 09, 2012

  • Reported By: josad — Lexington Kentucky United States of America
The Berry Company
100 Executive Parkway Hudson, Ohio United States of America

The Berry Company Berry Billing for unathorized services; customer service unable to reverse unathorized charges; incompetent customer service Hudson, Ohio

*UPDATE Employee: More Information Needed

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The Berry Company began charging my business over $200 more per month than the contract we had singed for yellow page advertising through Windstream.  This continued for almost a year and there was not a single person in customer service who could tell me why or who was able to reverse the charges accurately.  We were sent to a collection agency for charges that were put on our account that Berry could not even tell us what they were.  This was finally resolved and they have now begun charging again for an unauthorized yellow page ad.  No one in the company can get our account deleted from their system and they just keep billing us for services that we did not sign up for and are not receiving.  This is the most incompetent and/or deceptive company that I have ever dealt with. 

This report was posted on Ripoff Report on 10/01/2012 10:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Berry-Company/Hudson-Ohio-44236/The-Berry-Company-Berry-Billing-for-unathorized-services-customer-service-unable-to-rever-949101. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

More Information Needed

AUTHOR: The Berry Company - (United States of America)

We're sorry that you've experienced issues with your billing and we'd like to get this resolved for you. Please email customer.relations@theberrycompany.com with indication that you have submitted a report via ripoffreport.com and we will ensure your claim gets full attention. Please include your name, your business name and the telephone number associated with your advertising. You may also call us at 800.877.0475.
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