- Report: #926568
Report - Rebuttal - Arbitrate
Complaint Review: The Berry Company
The Berry CompanyInternet United States of America
The Berry Company Change conditions - won't cancel account , Internet
In Aug of 2010 I called to cancel the account. I was told that it was canceled and everything seemed fine. But I continued to get bills.
I called customer service - got disconnected multiple times. Eventually I got to talk to someone who said the terms and conditions say I have to submit a cancellation in writing.
I NEVER agreed to those terms and conditions, nor was I ever informed about them. Further more, when I search the web site - http://www.theberrycompany.com/ I cannot find these terms and conditions. I have sent emails as well as notes in the billing statements. But I will not pay anymore to this company.
In my many times trying to talk to this company, they have NEVER returned a call despite many promises to do so.
They opened a claim for me ( # 230219), then closed it without talking to me.
This report was posted on Ripoff Report on 08/13/2012 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Berry-Company/internet/The-Berry-Company-Change-conditions-wont-cancel-account-Internet-926568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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