- Report: #465264
Report - Rebuttal - Arbitrate
Complaint Review: The Billing Resource - USABD
The Billing Resource - USABDwww.usabd.net Internet U.S.A.
The Billing Resource - USABD unauthorized and fraudulent charges to my AT&T phone bill for so-called internet services Internet
About six months ago, I had noticed the bills were very high and called AT&T to see about reducing it - I did not notice nor did they mention that one of the charges was from a third party, but they changed my services to reduce my expense - of course, they were only reducing their portion, not the $52.95 that was being paid to The Billing Resource/USABD.
When I received my last month's bill and noticed that it was $211.52, I started reviewing it more closely and noticed this charge - I first called AT&T and asked what this charge was for - they indicated that they did not know, it was from a third party and they are required by the FCC to put it on my bill, but I should call them and ask who authorized it;
I then called the number next to it, and once I got to a representative, (at usabd), they directed me to call AT&T plans and services number - I told them I had already contacted AT&T and had been directed to call this number - I asked what the charge was for and she said in very vague terms that it was for internet placement....I asked who authorized it and she said the owner, I said that is me, so HOW did I authorize it, and she said over the phone.
I never authorize things like this over the phone and told her that I had most certainly not authorized it, and did they have any paperwork that would prove I did - no - further, I had received no services from them of which I was aware, and had never received a call from a potential client based on their services, and that I wanted it canceled and the funds billed to be refunded (over $1000 since August 2007). They said they could cancel it but would not refund any amounts.
I called AT&T back and explained the conversation and they sent my dispute to a billing agent and I was eventually refunded 2/3s of the amounts billed. However, it was billed again on this month's bill (along with the credit for the past charges) so I contacted AT&T again and they credited it again, but stated that, under the FCC they cannot block charges from a 3rd party...that I have to keep watching my bill and call them each time it shows up - that is ridiculous!
If the FCC requires this, then there needs to be a change in the FCC rules!!! Since I am a sole practitioner, it was easier to finally figure out something was wrong with my bill, but I bet larger companies may never notice it - BE AWARE! And, if anyone knows how to get the FCC to stop this kind of theft/fraud and if I can assist, please let me know!!!
santa ana, California
This report was posted on Ripoff Report on 06/26/2009 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Billing-Resource-USABD/internet/The-Billing-Resource-USABD-unauthorized-and-fraudulent-charges-to-my-ATT-phone-bill-for-465264. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.