- Report: #1037228
Report - Rebuttal - Arbitrate
Complaint Review: The Book Depository
The Book Depositoryworld wide but headquaters Gloucester, U.K. Nationwide United States of America
The Book Depository non refund and no response for my inquiry Gloucester, Nationwide
*UPDATE Employee: Apology for service
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March 20th, morning , I ordered two books but while waiting for showing up order conformation site, something wrong happened ...... over 5 minutes I waited but finally my PC was frozen. Later I ordered again.
I was afraid that I might order same books twice and asked customer support to make sure and cancel one order if there are double orders. Customer support just sent cancelation notification about order BDA-010-04761169689 and never mentioned another order BDA-809-93761266545 active.
I checked my order history and knew there was BDA-010-04761169689 cancelled. Still now BDA-809-93761266545 has nat came up in my order history,
Later I ordered same books at Amazon com (I live in California , USA).
Next morning, on 21th, I got notification about order BDA-809-93761266545 and they said to me that ''Nineteenth fashion in detail' was dispatched (shipped ) and I could not cancel this ... I have to receive it and return it from SF USA to England. After they receive this , they will refund book fee on my credit card . Also they don't pay returning cost from SF, USA to England.
Many times I asked why this happened, why my order history can not show up order BDA-809-93761266545, why I need to pay returning cost from USA to England even though I have no way to know order BDA-809-93761266545, Customer support just said that they can not assist this case any more.
Also I read another review, same double order happened and he returned one book from Australia to England, it past 6 months, they continued to say ''they have not received it yet and they can not refund him". Finally he gave up collecting refund !!
I am so afraid that same case will happen and I can not get refund about book at all.
I am still thinking that book Depository must pay refund book and returning cost from USA to England.
This report was posted on Ripoff Report on 03/22/2013 07:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Book-Depository/nationwide/The-Book-Depository-non-refund-and-no-response-for-my-inquiry-Gloucester-Nationwide-1037228. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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