- Report: #814974
Report - Rebuttal - Arbitrate
Complaint Review: Business Finance Store | Ripoff Report Verified™ ..businesses you can trust. Customer Satisfaction Pledge: “100% Satisfaction Guaranteed or You Don’t Pay. ..Our only purpose is to help small business owners succeed ..Small business is our passion” over $100 Million in funding for all types of small businesses.
The Business Finance StoreFountain Valley, California United States of America
Business Finance Store REVIEW: Business Finance Store clients, feel confident & secure when doing business with Business Finance Store. Business Finance Store commitment to client satisfaction, & business funding success. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction & confidence when doing business. A Nationwide Funding Resource <
*UPDATE: Business Finance Store recognized by Ripoff Report Verified™ as a safe business service. Irvine California
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SPECIAL UPDATE: August 21 2013: Business Finance Stores remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Business Finance Stores is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Business Finance Stores has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Business Finance Stores has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Business Finance Stores remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Ripoff Report Verified™ REVIEW: EDitor’s UPDATE: Positive rating and recognition has been given to Business Finance Store for its commitment to excellence in customer service and ethical business practices.
Ripoff Report’s thorough revue of Business Finance Store's business model, business practices, and client feedback has revealed that they are an ethical company working diligently and tirelessly to help and support small businesses across the United States. Clients working with Business Finance Store can expect to be treated fairly, honestly, openly, and quickly. Having already helped small businesses obtain over $100 Million in funding, they are effective in delivering on their promises and providing needed funding to small businesses who need help.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report is based on comments made by Trey Sublette, Jeremy Daggett, and Tim McCormack during an on-site inspection held by a third party verification company with no biases toward The Business Finance Store…
Business Finance Store has a commitment to quality and customer service that is unmatched in the industry. Their free initial consultation goes to great lengths to teach small businesses what their options are, and show how those options can help them achieve their goals. Business Finance Store has many systems designed to recognize the needs of their clients and to satisfy those needs whenever possible. Some of those systems we've verified to protect their customers including: a thorough contract with checklists of frequently confusing items, a thorough recorded underwriting call covering anything that might be confusing, required notarized documentation which prevents identity theft, and a multi-stage verification process that detects and rejects illegitimate businesses.
The Business Finance Store works to help small businesses and entrepreneurs to launch their business with financial funding and services that best suit their need and allow them to continue to grow. The company works to provide a wider range of financial funding. They also help to avoid scams and can provide honest free consultation. Through the company’s 4,000 agents all over the United States they are able to gather leads through referrals. Additionally, the company acquires leads though blogs, LinkedIn, and various search engines (i.e. Bing & Google) that direct potential customers to their website.
The company’s sale process begins when a prospective client works with a sales representative during a question and answer session. This meeting provides answers as to what the customer may qualify for beforehand which allows the company to target the customer’s needs for products that will best suit them. The Business Finance Store discussed that they standardly follow up with customers in the time working with them. After the course of the sale, the company asks the client to complete an exit survey.
In regards to internal processes; The Business Finance Store mentioned they could work on better communication with all of their departments, communication on progress of application, and follow up with customers. Some of the complaints the company receives are in regards to the client not receiving enough information from a salesman, the type of funding the client receives, or the information received is not accurate. The company remedies this with the underwriting calls with a sales representative, director of operation, and the client. If the company finds they are in error, they will review the client’s proposed application and see what they may qualify for, review the type of funding, timeframe, and cost while recommending any adjustments or refunds necessary.
An example of a situation where a client was not satisfied with the level of service or products they received was when a customer was approved for funding and a few weeks later the lender closed the account. The customer called and the company was able to get that customer funding with another lender.
The Business Finance Store has made changes since complaints on Ripoff Report have occurred by reviewing with the customer the application in more detail to ensure they understand how the process of obtaining a loan or credit works. This is based on several factors such as credit ratings of the individual(s) or partners (which combined may limit the amount of money available if more than one individual applying). The company has put in place a no money down application and they are obtaining more information from the client which helps them to explain in more detail the information needed to provide the customer the best financing package. They also have modified their contract in more detail so the customer understands more of what is available based on their eligibility. Furthermore, a customer can log on to the company’s website and check on the progress of their loan or credit package. Internally, the company has regular meetings with staff to address the challenges and issues encountered to review how to best help their customers.
The Business Finance Store thinks that it is important to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program because it helps provide them another way to respond to their customer’s complaints and issues. The company works their staff to do whatever it takes by asking more questions to figure out how to achieve the customer’s goals and review with them all the available options to help them understand what they may qualify for with their credit rating.
BUSINESS FINANCE STORE / Statements from the President.
”Business Finance Store’s president, Mr. Tim McCormack, has informed us that his personal philosophy is that his passion is helping small businesses. He views his work as critical to helping small businesses succeed, and that those businesses are the backbone of the modern US economy. As a successful businessman, Mr. McCormack feels it is critical to always listen to his clients and respond promptly. He personally responds to any issue that is presented to him. By always putting his customers first, Mr. McCormack hopes to maintain Business Finance Store as a critical and important tool for helping small businesses both now and for many years to come.
Here are a few of the comments made by customers… “We were very pleased with the services they provided. The customer relations team provided our company with an exceptional level of service. There is great appreciation that the Business Finance Store did everything they said they would do and more!" and "We came to Business Finance Store after being in business for a year and we were able to get the funding required to build out our software and take us to the next level. We would still be struggling to get the funding the traditional way if it was not for the business finance store. The service is incredible; you know what to expect every step of the way, there are no secrets." Another customer stated "When we first came into contact with Business Finance Store, I was a little skeptical. I had heard similar promises from other companies who didn't deliver. I must say that they treated us with true professionalism and even out did what they said they could do. I would use them again and have told my friends."
STATED IMPROVEMENTS FROM YOUR COMPANY NAME.
Business Finance Store recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation Business Finance Store has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
Additionally, Business Finance Store has a number of new tools and services currently in development that will be available free of charge to all their clients. These tools will be designed to assist small business owners to succeed in their businesses, and will cover such important topics as marketing, ongoing financial management, and legal support.
Business Finance Store's commitment to their customers goes beyond just worrying about their safety. They also survey every customer after they've completed their services to gain valuable feedback on their performance. They review that feedback on a weekly basis, seeking ways to improve and over-deliver on their delivery and execution of their services. Anytime there is a complaint from a client it is analyzed in the form of a case study, and reviewed by a team of four or more employees. When options exist to improve their performance, results and suggestions are presented to management and actions are swiftly taken.
Business Finance Store clients can expect the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Business Finance Store listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
In summary, after our Review by a 3rd party and conversations with Ripoff Report staff, which included discussions with Mr. McCormack and other employees, Ripoff Report is convinced that Business Finance Store is committed to quality delivery of services resulting in total client satisfaction, ethical business practices, and legitimate funding services that are beneficial to their clients.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Verified Safe™ Program... A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. The good people at the Business Finance Store did just that with no issues.
Several video testimonials of previous clients were taken and can be viewed online on YouTube at the following LINKS..
------------------------------ NOW TO THE ORIGINAL REPORT THAT WAS FILED
The Business Finance Store This company overcharged my husband and I for trying to help us start our business! Fountain Valley, CaliforniaI found this company when I was searching on the internet for financing options when my husband and I decided to buy a truck and start a trucking business. We started the process in January 2011 and it took 2 1/2 months for us to get the funds we requested! Everything sounded good at the begining until we got to the point where we were paying out all these fees for their services.
The local gentlemen we started working with required us to pay him $400 before we could continue in the program and try to get the funds we were requesting. We then started talking with 2-3 other people about getting the funds we needed. They told us it would be business lines of credit and that the money would always be there if we needed it for emergencies unlike a regular small business loan. That all sounded good to us because in the trucking business you never know when you may have a major breakdown! We agreed along with my father-in-law who cosigned to get the funds, that we would proceed with the program. We then came to find out that we would be recieving business credit cards with unknown interest rates and we would have to pay this outragous fee before we could get the funds. We were also told there was no guarantee that we would get the funds we requested.
So against our better judgement we decided to move forward so we could finally after a long 2 months get our funding to make a better life for our family. We were charged over $4000 to get our funding! They also told us that when we got our cards and we needed to use them to do a cash advance that it would be best to go through them to get it because we would be charged 6% for the advance but after 60 days we would get 3% of that back. It has been almost 9 months and we have yet to receive that money back and they tell us they never promised that.
We also back in June had a breakdown on the truck and needed to use the rest of the funds that was on one of the cards but when we went to use it the card was declined. When I called the credit card company to find out what was going on they told me that they had discovered the card was opened through a 3rd party finance and they dont work with those types of companies. So there we were with funds we were told we had and couldn't use them.
We would like to get our money back that we have losted through this program and would hope this doesnt happen to anyone else!!!!
This report was posted on Ripoff Report on 12/28/2011 02:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Business-Finance-Store/Fountain-Valley-California-92708/The-Business-Finance-Store-This-company-overcharged-my-husband-and-I-for-trying-to-help-u-814974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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