• Report: #798562

Complaint Review: The CARIBBEAN TRAVEL NETWORK Team

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  • Submitted: Wed, November 16, 2011
  • Updated: Sat, December 17, 2011

  • Reported By: Carvajal — Croydon Other United Kingdom
The CARIBBEAN TRAVEL NETWORK Team
29 Emancipatie Boulevard Internet United States of America

The CARIBBEAN TRAVEL NETWORK Team CARIBBEAN TRAVEL NETWORK N.V. CARIBBEAN TRAVEL NETWORK Hotel reservation fraud. Curacao, Internet

*Author of original report: Problem not solved

*UPDATE Employee: Reply from Caribbean Travel Network - Customer Care

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Reserved hotel using CARIBBEAN TRAVEL NETWORK site (http://www.caribbeantravelnetwork.com) When my wife arrived to hotel, they knew nothing about the reservation. She had to pay for the stay in cash. Caribbean travel network still took money form my card and do not resond to emails.

This report was posted on Ripoff Report on 11/16/2011 08:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-CARIBBEAN-TRAVEL-NETWORK-Team/internet/The-CARIBBEAN-TRAVEL-NETWORK-Team-CARIBBEAN-TRAVEL-NETWORK-NV-CARIBBEAN-TRAVEL-NETWORK-H-798562. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Problem not solved

AUTHOR: Carvajal - (United Kingdom)

No this problem was not solved by you.
There was no confusion about a second reservation.
I had to make a second reservation in order for my wife to stay in the hotel because they couldn't find the reservation as you didn't answer my request for help.
You have to remember that I make a contract with you not the hotel.
When the hotel do not deliver it's not my problem to resolve it.
You did absolutely nothing to resolve the problem except to refund one night.
The hotel charged 50% more for the room than the internet price.
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#2 UPDATE Employee

Reply from Caribbean Travel Network - Customer Care

AUTHOR: Customer Care Caribbean Travel Netw - (Netherlands Antilles)

Our e-mail file on this particular case indicates that a refund was already paid to the client on the 10th of  November, compensating one night-reservation.

The file also indicates that one of our staff members had direct e-mail  contact with the client on November 16th , the same date that a negative comment was posted on Ripoff Report.

A possible confusion was created as the client had made a second reservation through another agency.

This case was satisfactorily resolved, unfortunately shortly after the reporter had filed an unproven complaint about fraud.

 
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